{"product_id":"human-resource-management-for-the-hospitality-industry-isbn-9780471289722","title":"Human Resource Management for the Hospitality Industry","description":"\u003cp\u003e\u003cb\u003eComprehensive guidance toward HR functions in hospitality\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEmployee excellence is a cornerstone of success in the hospitality industry, and the human resources department is the backbone of good business. \u003ci\u003eHuman Resource Management for the Hospitality Industry\u003c\/i\u003e covers all aspects of the HR function and the ways in which it meets the unique needs of restaurants, hotels, and related businesses. From staffing and unions to health and safety, communication, conflict resolution, and more, the role's responsibilities are clearly defined and explained. Relevant legal statutes and supplementary resources provide the highly practical guidance HR professionals can use immediately on the job.\u003c\/p\u003e HUMAN RESOURCE FUNCTIONS.\u003cbr\u003e \u003cbr\u003e Staffing.\u003cbr\u003e \u003cbr\u003e Analyzing and Designing Jobs.\u003cbr\u003e \u003cbr\u003e Training.\u003cbr\u003e \u003cbr\u003e Evaluating Employees.\u003cbr\u003e \u003cbr\u003e Working Successfully with Unions.\u003cbr\u003e \u003cbr\u003e Employee Compensation.\u003cbr\u003e \u003cbr\u003e Health and Safety.\u003cbr\u003e \u003cbr\u003e MANAGING STAFF.\u003cbr\u003e \u003cbr\u003e The Nature of Management and Leadership.\u003cbr\u003e \u003cbr\u003e Communicating.\u003cbr\u003e \u003cbr\u003e Developing a Positive, Motivating Organizational Climate.\u003cbr\u003e \u003cbr\u003e Managing a Diverse Work Force.\u003cbr\u003e \u003cbr\u003e Building a Team.\u003cbr\u003e \u003cbr\u003e Managing Change and Resolving Conflicts.\u003cbr\u003e \u003cbr\u003e Disciplining Employees.\u003cbr\u003e \u003cbr\u003e Delegation.\u003cbr\u003e \u003cbr\u003e Managing Service.\u003cbr\u003e \u003cbr\u003e Appendices.\u003cbr\u003e \u003cbr\u003e Index. Karen Eich Drummond has held a variety of management and training positions in both commercial and institutional foodservice. She is currently a consultant on foodservice management, training, and nutrition issues, and is also an instructor in a hotel, restaurant, and institutional management program, which she founded in 1988. Ms. Drummond is also the author of Human Resource Management for the Hospitality Industry, and Nutrition for the Foodservice Professional. She earned her M.S. in Education at Russell Sage College, and is currently completing her Ph.D. at Temple University.","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989389885669,"sku":"NP9780471289722","price":126.5,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780471289722.jpg?v=1761783922","url":"https:\/\/k12savings.com\/es\/products\/human-resource-management-for-the-hospitality-industry-isbn-9780471289722","provider":"K12savings","version":"1.0","type":"link"}