Housekeeping Management

The second edition of Housekeeping Management is written from a management perspective of the executive housekeeper in the lodging industry. The overarching concept of the text spotlights three major areas of expertise required for the success of lodging professionals: management of resources, administration of assets, and knowledge of technical operations.

The text explores the role of the housekeeping department in hotel/lodging operations, and focuses mainly on the effective communication between the housekeeping, front office, and engineering and maintenance staff. This edition will have the same focus on the management- and administration-based philosophy from the 1st Edition, but with a stronger focus on the engineering aspects of housekeeping. The book will also incorporate new concepts of energy conservation and risk management to address the latest sustainability and security trends in the industry, as well as updated information on guestroom technology.

Chapter 1: The Housekeeping Department in Lodging Operations.

Chapter 2: The Executive Housekeeper as Department Manager.

Chapter 3: Structural Planning of the Housekeeping Department.

Chapter 4: Management of Inventory and Equipment.

Chapter 5: Characteristics of Housekeeping Equipment and Supplies.

Chapter 6: Laundry Room Management.

Chapter 7: The Cleaning Function.

Chapter 8: Personnel Administration.

Chapter 9: Controlling Housekeeping Operations.

Chapter 10: Safety, Security and Infectious Diseases in Property Operations.

Chapter 11: Energy Conservation in Lodging Properties.

Chapter 12: Environmental and Sustainability Issues.

MATT A. CASADO, EdD, CHA, CHE is a Professor in the School of Hotel and Restaurant Management at Northern Arizona University in Flagstaff, Arizona. He is also the author of the Food and Beverage Service Manual, Conversational Spanish for Hospitality Managers and Supervisors, and Conversational Spanish Grammar for the Hospitality Classroom, published by Wiley.

THE LATEST RESOURCE FOR FUTURE EXECUTIVE HOUSEKEEPERS

With the need to keep abreast of new technologies, be aware of updated security procedures, and respond to current trends such as environmental sustainability, the role of the executive housekeeper continues to undergo dramatic changes. Revised and updated to address these advancements, the Second Edition of Housekeeping Management prepares future managers to independently direct the housekeeping department, and equips them with knowledge of basic engineering concepts and ways to employ greener initiatives.

With new photos, as well as expanded examples, exercises, and practice problems, Housekeeping Management, Second Edition is an even more engaging and practical guide for future industry professionals. Allowing readers to apply concepts learned to real-life situations, this book presents three types of expertise required for the success of today's executive housekeepers: management of resources, administration of assets, and knowledge of technical operations. A new engineering perspective as it relates to housekeeping develops an understanding of the important relationship between these two departments—something often required for students entering the hospitality industry.

Other new additions and updates include:

• New chapters on sustainability (Chapter 12) with supplemental application problems and case studies; and energy conservation (Chapter 11), including information on water, electricity, and HVAC systems.
• New sections on risk and environmental issues from the perspectives of both housekeeping and engineering departments.
• Updated sections on security technology in property operations and an expanded discussion on terrorism as it pertains to lodging establishments.
• Updated sections on technology with regard to housekeeping equipment and supplies.
• Added descriptions of the latest communication tools in housekeeping.

Written with the future housekeeping manager in mind, Housekeeping Management, Second Edition uniquely applies its theoretical content through presentation of practical case studies in each chapter. It is invaluable as both an instructional guide and professional resource for lodging practitioners, offering the necessary tools to stay competitive in this advancing industry.