{"product_id":"hotel-management-and-operations-isbn-9780470177143","title":"Hotel Management and Operations","description":"This newly updated edition is  a compilation of readings, divided into nine sections, each examining a specific hotel department or activity. Each topic is examined through a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there.  Multidimensional case studies, taking a practical approach, challenge readers  to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may help in managing other hotel resources and departments.   \u003ci\u003ePreface xi\u003c\/i\u003e \u003cp\u003e\u003ci\u003eContributors xv\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eAcknowledgements xix\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eChapter 1: Overview\u003c\/p\u003e \u003cp\u003eChapter 2: Organization 69\u003c\/p\u003e \u003cp\u003eChapter 3: General Managers: A View at the Top 89\u003c\/p\u003e \u003cp\u003eChapter 4: Operations: Rooms 120\u003c\/p\u003e \u003cp\u003eChapter 5: Operations: Housekeeping, Engineering and Security 167\u003c\/p\u003e \u003cp\u003eChapter 6: Food and Beverage Division 246\u003c\/p\u003e \u003cp\u003eChapter 7: Marketing and Associated Activities 306\u003c\/p\u003e \u003cp\u003eChapter 8: Financial Control and Information Management 371\u003c\/p\u003e \u003cp\u003eChapter 9: Human Resources Policy Management 433\u003c\/p\u003e \u003cp\u003eIndex 487\u003c\/p\u003e \u003cp\u003e\u003cb\u003eMichael J. O'Fallon\u003c\/b\u003e, PhD, teaches in the Hospitality and Tourism Management Department in the College of Business at James Madison University.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eDenney G. Rutherford\u003c\/b\u003e, PhD, is the Endowed Chair Emeritus in the School of Hospitality Business Management at Washington State University.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989372518629,"sku":"NP9780470177143","price":102.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780470177143.jpg?v=1761783858","url":"https:\/\/k12savings.com\/es\/products\/hotel-management-and-operations-isbn-9780470177143","provider":"K12savings","version":"1.0","type":"link"}