{"product_id":"handbook-of-usability-testing-isbn-9780470185483","title":"Handbook of Usability Testing","description":"Whether it's software, a cell phone, or a refrigerator, your customer wants - no, expects - your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You'll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product's usability, and more. \u003cp\u003eAcknowledgments xi\u003c\/p\u003e \u003cp\u003eForeword xxix\u003c\/p\u003e \u003cp\u003ePreface to the Second Edition xxxiii\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart One Usability Testing: An Overview\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 What Makes Something Usable? 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat Do We Mean by ‘‘Usable’’? 4\u003c\/p\u003e \u003cp\u003eWhat Makes Something Less Usable? 6\u003c\/p\u003e \u003cp\u003eWhatMakes Products MoreUsable? 12\u003c\/p\u003e \u003cp\u003eWhat Are Techniques for Building in Usability? 16\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 What Is Usability Testing? 21\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhy Test? Goals of Testing 21\u003c\/p\u003e \u003cp\u003eBasics of the Methodology 23\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 When Should You Test? 27\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOur Types of Tests: An Overview 27\u003c\/p\u003e \u003cp\u003eExploratory or Formative Study 29\u003c\/p\u003e \u003cp\u003eAssessment or Summative Test 34\u003c\/p\u003e \u003cp\u003eValidation or Verification Test 35\u003c\/p\u003e \u003cp\u003eOverview of the Methodology 36\u003c\/p\u003e \u003cp\u003eComparison Test 37\u003c\/p\u003e \u003cp\u003eIterative Testing: Test Types through the Lifecycle 39\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Skills for Test Moderators 45\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCharacteristics of a Good Test Moderator 48\u003c\/p\u003e \u003cp\u003eGetting the Most out of Your Participants 52\u003c\/p\u003e \u003cp\u003eTroubleshooting Typical Moderating Problems 56\u003c\/p\u003e \u003cp\u003eHow to Improve Your Session-Moderating Skills 58\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Two The Process for Conducting a Test\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Develop the Test Plan 65\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhy Create a Test Plan? 65\u003c\/p\u003e \u003cp\u003eThe Parts of a Test Plan 67\u003c\/p\u003e \u003cp\u003eSample Test Plan 91\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Set Up a Testing Environment 93\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDecide on a Location and Space 94\u003c\/p\u003e \u003cp\u003eRecommended Testing Environment: Minimalist Portable Lab 110\u003c\/p\u003e \u003cp\u003eGather and Check Equipment, Artifacts, and Tools 111\u003c\/p\u003e \u003cp\u003eIdentify Co-Researchers, Assistants, and Observers 112\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Find and Select Participants 115\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCharacterize Users 115\u003c\/p\u003e \u003cp\u003eDefine the Criteria for Each User Group 119\u003c\/p\u003e \u003cp\u003eDetermine the Number of Participants to Test 125\u003c\/p\u003e \u003cp\u003eWrite the Screening Questionnaire 126\u003c\/p\u003e \u003cp\u003eFind Sources of Participants 131\u003c\/p\u003e \u003cp\u003eScreen and Select Participants 143\u003c\/p\u003e \u003cp\u003eSchedule and Confirm Participants 148\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Prepare Test Materials 153\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eGuidelines for Observers 154\u003c\/p\u003e \u003cp\u003eOrientation Script 155\u003c\/p\u003e \u003cp\u003eBackground Questionnaire 162\u003c\/p\u003e \u003cp\u003eData Collection Tools 165\u003c\/p\u003e \u003cp\u003eNondisclosures, Consent Forms, and Recording Waivers 173\u003c\/p\u003e \u003cp\u003ePre-Test Questionnaires and Interviews 174\u003c\/p\u003e \u003cp\u003ePrototypes or Products to Test 181\u003c\/p\u003e \u003cp\u003eTask Scenarios 182\u003c\/p\u003e \u003cp\u003eOptional Training Materials 187\u003c\/p\u003e \u003cp\u003eUse the Research Questions(s) from the Test Plan as the Basis for Your Content 193\u003c\/p\u003e \u003cp\u003eCommon Question Formats 197\u003c\/p\u003e \u003cp\u003eDebriefing Guide 199\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 Conduct the Test Sessions 201\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eGuidelines for Moderating Test Sessions 202\u003c\/p\u003e \u003cp\u003eChecklists for Getting Ready 213\u003c\/p\u003e \u003cp\u003eWhen to Intervene 225\u003c\/p\u003e \u003cp\u003eWhat Not to Say to Participants 227\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 Debrief the Participant and Observers 229\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhy Review with Participants and Observers? 229\u003c\/p\u003e \u003cp\u003eTechniques for Reviewing with Participants 230\u003c\/p\u003e \u003cp\u003eWhere to Hold the Participant Debriefing Session 231\u003c\/p\u003e \u003cp\u003eBasic Debriefing Guidelines 231\u003c\/p\u003e \u003cp\u003eAdvanced Debriefing Guidelines and Techniques 235\u003c\/p\u003e \u003cp\u003eReviewing and Reaching Consensus with Observers 241\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11 Analyze Data and Observations 245\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCompile Data 246\u003c\/p\u003e \u003cp\u003eSummarize Data 249\u003c\/p\u003e \u003cp\u003eAnalyze Data 258\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12 Report Findings and Recommendations 269\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat Is a Finding? 269\u003c\/p\u003e \u003cp\u003eShape the Findings 269\u003c\/p\u003e \u003cp\u003eDraft the Report 271\u003c\/p\u003e \u003cp\u003eDevelop Recommendations 277\u003c\/p\u003e \u003cp\u003eRefine the Report Format 283\u003c\/p\u003e \u003cp\u003eCreate a Highlights Video or Presentation 283\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Three Advanced Techniques\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 13 Variations on the Basic Method 293\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWho? Testing with Special Populations 293\u003c\/p\u003e \u003cp\u003eWhat: Prototypes versus Real Products 299\u003c\/p\u003e \u003cp\u003eHow? Techniques for Monitored Tests 302\u003c\/p\u003e \u003cp\u003eWhere? Testing Outside a Lab 309\u003c\/p\u003e \u003cp\u003eSelf-Reporting (Surveys, Diary Studies) 313\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 14 Expanding from Usability Testing to Designing the User Experience 315\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eStealth Mode: Establish Value 316\u003c\/p\u003e \u003cp\u003eBuild on Successes 322\u003c\/p\u003e \u003cp\u003eFormalize Processes and Practices 323\u003c\/p\u003e \u003cp\u003eExpand UCD throughout the Organization 328\u003c\/p\u003e \u003cp\u003eAfterword 333\u003c\/p\u003e \u003cp\u003eIndex 335\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eJeffrey Rubin\u003c\/b\u003e, author of the first edition of this book, has more than 30 years of experience as a human factors and usability research consultant and lecturer. A pioneer in the field of usability testing, he has consulted for leading companies worldwide. \u003c\/p\u003e\u003cp\u003e\u003cb\u003eDana Chisnell\u003c\/b\u003e is an independent user researcher and usability consultant. She has done usability, user interface design, and technical communications consulting and development since 1982. \u003c\/p\u003e\u003cp\u003e\u003cb\u003eCompanion Web site\u003c\/b\u003e Go to www.wiley.com\/go\/usabilitytesting to find additional case examples, samples, and templates  \u003c\/p\u003e\u003cp\u003e\u003cb\u003eIs your product user-friendly? Take these steps to find out\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhether it's software, technical documentation, a cell phone, or a refrigerator, your customer wants - no, \u003ci\u003eexpects - \u003c\/i\u003eyour product to be easy to use. This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eLearn to recognize factors that limit usability\u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e \u003cli\u003eDecide whether testing should occur in a lab setting or at the site where the product is used\u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e \u003cli\u003eSet up a test plan to assess goals for your product's usability\u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e \u003cli\u003eChoose and train effective test moderators\u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e \u003cli\u003eDecide on the best way to collect and review data\u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e \u003cli\u003eReport the results and make recommendations\u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e \u003cli\u003eLearn user-centered design principles and practices - the context for usability testing\u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e \u003cli\u003eReap the benefits of templates, tables, models, case studies, and other tools of the trade\u003c\/li\u003e \u003c\/ul\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989343879397,"sku":"NP9780470185483","price":63.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780470185483.jpg?v=1761783747","url":"https:\/\/k12savings.com\/es\/products\/handbook-of-usability-testing-isbn-9780470185483","provider":"K12savings","version":"1.0","type":"link"}