{"product_id":"food-and-beverage-service-isbn-9780471621768","title":"Food and Beverage Service","description":"\"Required reading for every waiter, waitress, or maitre d’hotel … clearly written, and easy to follow …\" —Manfred F. Ketterer Hospitality Management Instructor The Culinary Institute of America Wiley Professional Restaurateur Guides Food and Beverage Service Customer service is the key to a restaurants success and the most important factor in establishing your reputation. The first in a series of service guides, Food and Beverage Service offers essential information on all aspects of food and beverage service for restaurant managers, owners, and personnel. Written by two of today’s top experts, the guide explains: \u003cul\u003e \u003cli\u003eThe responsibilities and procedures of typical positions—captains, servers, and bussers\u003c\/li\u003e \u003cli\u003eThe basics of food and beverage service—how to set the table, explain the menu, sell specials, take an order and pass it to the kitchen\/bar, and more\u003c\/li\u003e \u003cli\u003eA wide range of professional serving techniques and service styles—including American, French, Russian, butler, and cafeteria\u003c\/li\u003e \u003c\/ul\u003e  BUSSER.\u003cbr\u003e \u003cbr\u003e Job Description: Busser.\u003cbr\u003e \u003cbr\u003e Getting Ready to Serve.\u003cbr\u003e \u003cbr\u003e Preparing for the Guests' Arrival.\u003cbr\u003e \u003cbr\u003e Preparing Garnishes and Food.\u003cbr\u003e \u003cbr\u003e Beverages.\u003cbr\u003e \u003cbr\u003e Once Customers Arrive: Basic Responsibilities During Service.\u003cbr\u003e \u003cbr\u003e SERVER.\u003cbr\u003e \u003cbr\u003e Job Description: Server.\u003cbr\u003e \u003cbr\u003e Basic Service Skills and Equipment.\u003cbr\u003e \u003cbr\u003e Tray Handling.\u003cbr\u003e \u003cbr\u003e Service Basics: Serving a Whole Table.\u003cbr\u003e \u003cbr\u003e Service: Step by Step.\u003cbr\u003e \u003cbr\u003e Styles of Foodservice.\u003cbr\u003e \u003cbr\u003e CAPTAIN.\u003cbr\u003e \u003cbr\u003e Job Description: Captain.\u003cbr\u003e \u003cbr\u003e Group Sales.\u003cbr\u003e \u003cbr\u003e Beverage Drama.\u003cbr\u003e \u003cbr\u003e Special Dining Room Personnel.\u003cbr\u003e \u003cbr\u003e Advanced Techniques.\u003cbr\u003e \u003cbr\u003e Carving in the Dining Room.\u003cbr\u003e \u003cbr\u003e Flambeing.\u003cbr\u003e \u003cbr\u003e Tableside Preparation of Cold Items.\u003cbr\u003e \u003cbr\u003e Tableside Cooking.\u003cbr\u003e \u003cbr\u003e Appendices.\u003cbr\u003e \u003cbr\u003e Glossary of Tableservice Terms and Phrases.\u003cbr\u003e \u003cbr\u003e Index. About the authors BRUCE H. AXLER is the author of 23 culinary and hospitality books. Most recently, he was managing director of Tavern on the Green, New York City. CAROL A. LITRIDES is the author of several books on food service\/food preparation. She has developed and run hundreds of training programs for restaurants and hotels and is currently the general manager of a landmark restaurant.  Your restaurant’s success depends partly on treating your customers well. This is—to many a restaurateur’s surprise—easier said than done. Superb customer service is as much a fine art as a magnificently prepared meal. Food and Beverage Service is an essential guide to all aspects of food and beverage service for restaurant managers, owners, and personnel. Written by two of today’s top experts, this invaluable book offers vital information on: \u003cul\u003e \u003cli\u003eProfessional serving techniques—procedures for loading, balancing, and unloading trays. Plus, correct serving methods—including the differences between American, French, and Russian service styles.\u003c\/li\u003e \u003cli\u003eAdvanced showmanship serving techniques—how to flambé; how to carve meats, fish, and fruits; and how to create a wonderful Caesar Salad.\u003c\/li\u003e \u003cli\u003eAdvice on setting an elegant table—with tips on everything from folding napkins properly to creating attractive, striking centerpieces.\u003c\/li\u003e \u003cli\u003eTips on explaining and selling the menu—when to suggest side dishes that complement the meal. And why servers should always sample the daily specials.\u003c\/li\u003e \u003cli\u003eHow to prepare effective, trouble-free service stations—including advice on setting up sideboards and booster stations.\u003c\/li\u003e \u003cli\u003eOrder-taking etiquette—special hints on topics such as how to determine whose order to take first and’ how to get customers to order quickly when the restaurant requires a fast turnover.\u003c\/li\u003e \u003c\/ul\u003e Food and Beverage Service is ideal for restaurateurs who pride themselves on first-class service. Step by step, it shows you how to make every guest feel as if he or she is the most important person in your restaurant.  \"Required reading for every waiter, waitress, or maitre d’hotel … clearly written, and easy to follow …\" —Manfred F. Ketterer Hospitality Management Instructor The Culinary Institute of America Wiley Professional Restaurateur Guides Food and Beverage Service Customer service is the key to a restaurants success and the most important factor in establishing your reputation. The first in a series of service guides, Food and Beverage Service offers essential information on all aspects of food and beverage service for restaurant managers, owners, and personnel. Written by two of today’s top experts, the guide explains: \u003cul\u003e \u003cli\u003eThe responsibilities and procedures of typical positions—captains, servers, and bussers\u003c\/li\u003e \u003cli\u003eThe basics of food and beverage service—how to set the table, explain the menu, sell specials, take an order and pass it to the kitchen\/bar, and more\u003c\/li\u003e \u003cli\u003eA wide range of professional serving techniques and service styles—including American, French, Russian, butler, and cafeteria\u003c\/li\u003e \u003c\/ul\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989226111205,"sku":"NP9780471621768","price":96.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780471621768.jpg?v=1761783281","url":"https:\/\/k12savings.com\/es\/products\/food-and-beverage-service-isbn-9780471621768","provider":"K12savings","version":"1.0","type":"link"}