{"product_id":"enterprise-excellence-isbn-9780470274736","title":"Enterprise Excellence","description":"\u003ci\u003e\"Enterprise Excellence\"\u003c\/i\u003e refers to drawing upon a variety of tools beyond Six Sigma to improve a business. Taking a holistic view of product and process improvement, here is a step-by-step guide to deploying Enterprise Excellence in an organization and integrating the methodologies and tools for business process improvement. This innovative approach covers all aspects of EE and provides practical applications appropriate for multiple levels within an organization. Its lessons apply to a broad range of readers, from graduate students in engineering to entrepreneurs in small businesses, from management to workshops and seminars to front line supervisors.  \u003cb\u003eChapter 1: Introduction.\u003c\/b\u003e  \u003cp\u003eLaw of Unintended Consequences.\u003c\/p\u003e \u003cp\u003eEnterprise Excellence.\u003c\/p\u003e \u003cp\u003eEnterprise Excellence Model.\u003c\/p\u003e \u003cp\u003eContinuous Measurable Improvement.\u003c\/p\u003e \u003cp\u003eAchieving Enterprise Excellence.\u003c\/p\u003e \u003cp\u003eKey Points.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2: Managing and Leading Enterprise Excellence.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLead People - Manage Things.\u003c\/p\u003e \u003cp\u003eManagement Systems.\u003c\/p\u003e \u003cp\u003eLeading Enterprise Excellence.\u003c\/p\u003e \u003cp\u003eThe Leadership Model .\u003c\/p\u003e \u003cp\u003eLeading and Managing Teams.\u003c\/p\u003e \u003cp\u003eEffective Meetings.\u003c\/p\u003e \u003cp\u003eUnderstanding and Overcoming Resistance to Change.\u003c\/p\u003e \u003cp\u003eThe 3Cs: Communication, Cooperation, and Coordination.\u003c\/p\u003e \u003cp\u003eKey Points.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3: Enterprise Excellence Deployment.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEnterprise Excellence Infrastructure .\u003c\/p\u003e \u003cp\u003eDeployment Measurement, Analysis and Reporting.\u003c\/p\u003e \u003cp\u003eEnterprise Excellence Deployment Planning.\u003c\/p\u003e \u003cp\u003eEstablishing Enterprise Excellence Policies, Guidelines and Infrastructure.\u003c\/p\u003e \u003cp\u003eKey Points.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4: Enterprise Excellence Implementation.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eManagement and Operations Plans.\u003c\/p\u003e \u003cp\u003eEnterprise Excellence Projects.\u003c\/p\u003e \u003cp\u003eEnterprise Excellence Project Decision Process .\u003c\/p\u003e \u003cp\u003ePlanning The Enterprise Excellence Project.\u003c\/p\u003e \u003cp\u003eTollgate Reviews.\u003c\/p\u003e \u003cp\u003eProject Notebook.\u003c\/p\u003e \u003cp\u003eKey Points.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5: Listening to the Voice of the Customer.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eVoice of the Customer (VOC).\u003c\/p\u003e \u003cp\u003eAnswering the Voice of the Customer.\u003c\/p\u003e \u003cp\u003eTechnology Development.\u003c\/p\u003e \u003cp\u003eDevelopment of Products, Services and Processes.\u003c\/p\u003e \u003cp\u003eQuality Function Deployment.\u003c\/p\u003e \u003cp\u003eCDOV Process.\u003c\/p\u003e \u003cp\u003eKey Points.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6: Define (Knowing and Understanding Your Processes).\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eUnderstanding Process Variation.\u003c\/p\u003e \u003cp\u003eAcquire All Process Documentation.\u003c\/p\u003e \u003cp\u003eProcess Mapping.\u003c\/p\u003e \u003cp\u003eValue Stream Mapping.\u003c\/p\u003e \u003cp\u003eValue Stream Analysis.\u003c\/p\u003e \u003cp\u003eProcess Walkthrough.\u003c\/p\u003e \u003cp\u003eFailure Modes and Effects Analysis.\u003c\/p\u003e \u003cp\u003eKey Points.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7: Measure.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eProcess Measurement.\u003c\/p\u003e \u003cp\u003eStatistical Process Control.\u003c\/p\u003e \u003cp\u003eStatistical Process Control Charts.\u003c\/p\u003e \u003cp\u003eControl Charts Analysis.\u003c\/p\u003e \u003cp\u003eVariation.\u003c\/p\u003e \u003cp\u003eType of Control Charts \u0026amp; Applications.\u003c\/p\u003e \u003cp\u003eAttribute Control Charts.\u003c\/p\u003e \u003cp\u003eProcess Capability Analysis.\u003c\/p\u003e \u003cp\u003eMeasurement Systems Evaluation (MSE).\u003c\/p\u003e \u003cp\u003eGauge Reproducibility \u0026amp; Repeatability (R\u0026amp;R).\u003c\/p\u003e \u003cp\u003eTransactional MSE.\u003c\/p\u003e \u003cp\u003eKey Points.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8: Analyze and Improve Effectiveness.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eAnalysis of Variance.\u003c\/p\u003e \u003cp\u003eOne-Way ANOVA.\u003c\/p\u003e \u003cp\u003eTwo-Way ANOVA.\u003c\/p\u003e \u003cp\u003eLinear Contrasts.\u003c\/p\u003e \u003cp\u003eDesign of Experiments.\u003c\/p\u003e \u003cp\u003eKey Points.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9: Analyzing and Improving Efficiency.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e5S Process.\u003c\/p\u003e \u003cp\u003eThe Seven Forms of Waste.\u003c\/p\u003e \u003cp\u003eTakt Time.\u003c\/p\u003e \u003cp\u003eCycle Time.\u003c\/p\u003e \u003cp\u003eRouting Analysis.\u003c\/p\u003e \u003cp\u003eSpaghetti Diagram.\u003c\/p\u003e \u003cp\u003eWork Content Analysis.\u003c\/p\u003e \u003cp\u003eProcess Availability Analysis.\u003c\/p\u003e \u003cp\u003eProcess Yield Measures.\u003c\/p\u003e \u003cp\u003eCycle Time.\u003c\/p\u003e \u003cp\u003eJust in Time.\u003c\/p\u003e \u003cp\u003eKanban.\u003c\/p\u003e \u003cp\u003eMixed-Model Production.\u003c\/p\u003e \u003cp\u003eA B C Material Handling.\u003c\/p\u003e \u003cp\u003eWorkable Work.\u003c\/p\u003e \u003cp\u003eWorkload Balancing.\u003c\/p\u003e \u003cp\u003eOne Piece Flow.\u003c\/p\u003e \u003cp\u003eWork Cell Design.\u003c\/p\u003e \u003cp\u003eKanban Sizing.\u003c\/p\u003e \u003cp\u003eKey Points.\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10: Control and Continuous Measurable Improvement.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eManagement Systems.\u003c\/p\u003e \u003cp\u003eStatistical Process Control.\u003c\/p\u003e \u003cp\u003eVisual Controls.\u003c\/p\u003e \u003cp\u003eGraphic Work Instructions.\u003c\/p\u003e \u003cp\u003eMistake Proofing (Poka-Yoke).\u003c\/p\u003e \u003cp\u003eSingle-Minute Exchange of Die (SMED).\u003c\/p\u003e \u003cp\u003eTotal Productive Maintenance.\u003c\/p\u003e \u003cp\u003eRapid Improvement Events.\u003c\/p\u003e \u003cp\u003eContinuous Measurable Improvement.\u003c\/p\u003e \u003cp\u003eKey Points.\u003c\/p\u003e \u003cp\u003eAppendix A: Bibliography.\u003c\/p\u003e \u003cp\u003eAppendix B: Glossary.\u003c\/p\u003e \u003cp\u003eAppendix C: Basic Math Symbols.\u003c\/p\u003e \u003cp\u003eAppendix D: List of Acronyms.\u003c\/p\u003e  \u003cp\u003eNormand L. Frigon is Vice President and Director of the Management Sciences Division of VSE Corporation. He is a recognized leader with more than twenty-five years of experience in reliability, quality, and engineering management for both government and industry.\u003c\/p\u003e \u003cp\u003eHarry K. Jackson is a Lean Six Sigma Master Black Belt with Six Sigma Technology Group. Mr. Jackson is an internationally recognized author, lecturer, and consultant in the development of quality and reliability programs for government and industry. He has more than twenty-five years of experience in manufacturing, engineering, quality management, naval engineering, and project management.\u003c\/p\u003e  \u003cp\u003eNew Holistic Approach to Success and Continuous Improvement\u003c\/p\u003e \u003cp\u003eFollowing up on the authors' bestselling Achieving the Competitive Edge, this book introduces the concept of enterprise excellence, offering a set of tools that take you beyond Lean Six Sigma. Enterprise Excellence helps you establish the infrastructure to achieve excellence in your organization and maintain a culture of continuous measurable improvement to maintain preeminence in your operations. You'll discover how the enterprise excellence approach works at all levels of both nonprofit and commercial organizations.\u003c\/p\u003e \u003cp\u003eBased on the authors' firsthand experience working with a broad range of clients, this book gives you the skills needed to implement a successful enterprise excellence program within your own organization, and:\u003c\/p\u003e \u003cul\u003e \u003cli\u003e \u003cp\u003eCovers all aspects of enterprise excellence, including a wealth of tools needed for success\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003eSets forth easy-to-follow examples and applications that can be adapted to any organization\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003eOffers tools and methodologies to help organizations realize significant improvements quickly\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003eAdapts to multiple levels within an organization, including executives and line managers\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003eHelps you overcome the obstacles standing in the way of success and demonstrates the effect of a true commitment to change the status quo\u003c\/p\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eEach of the book's ten chapters ends with a set of key points to help reinforce what you need to do to effect improvement. A bibliography enables you to investigate any of the individual topics in greater depth.\u003c\/p\u003e \u003cp\u003eNo single method enables you to overcome all business problems. With the enterprise excellence approach, you get a broad range of tools and methods that can be adapted to your organization's unique needs and place it firmly on the path to success and continuous improvement.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989141209317,"sku":"NP9780470274736","price":123.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780470274736.jpg?v=1761782963","url":"https:\/\/k12savings.com\/es\/products\/enterprise-excellence-isbn-9780470274736","provider":"K12savings","version":"1.0","type":"link"}