{"product_id":"employee-engagement-for-dummies-isbn-9781118725795","title":"Employee Engagement For Dummies","description":"\u003cb\u003eThe easy way to boost employee engagement\u003c\/b\u003e \u003cp\u003eToday more than ever, companies and leaders need a road map to help them boost employee engagement levels. \u003ci\u003eEmployee Engagement For Dummies\u003c\/i\u003e helps employers implement the necessary plans to create and sustain an engaging culture, allowing them to attract and retain the best people while boosting their productivity and creativity.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eEmployee Engagement For Dummies\u003c\/i\u003e helps you foster employee engagement, a concept that furthers an organization's interests through ensuring that employees remain involved in, committed to, and fulfilled by their work. It covers: practical steps to boost employee engagement with your company or team; how to engage different generations of employees; the keys to reduce voluntary employee turnover; practical tools to help retain and engage your employees; processes that will boost employee retention and productivity; hiring the best fits from the start; and much more.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHelps you recognize and understand the impact of positive employee engagement\u003c\/li\u003e \u003cli\u003eHelps you attract and retain the best employees\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003ci\u003eEmployee Engagement For Dummies\u003c\/i\u003e is for business leaders at all levels who are looking to better engage their employees and increase morale and productivity.\u003c\/p\u003e \u003cp\u003eForeword xiii\u003c\/p\u003e \u003cp\u003eIntroduction 1\u003c\/p\u003e \u003cp\u003eAbout This Book 1\u003c\/p\u003e \u003cp\u003eFoolish Assumptions 2\u003c\/p\u003e \u003cp\u003eIcons Used in This Book 2\u003c\/p\u003e \u003cp\u003eBeyond the Book 3\u003c\/p\u003e \u003cp\u003eWhere to Go from Here 3\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I: Getting Started with Employee Engagement 5\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1: Basic Training: Employee Engagement Basics 7\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSay What? Defining Employee Engagement 8\u003c\/p\u003e \u003cp\u003eEngagement is not a “program” 9\u003c\/p\u003e \u003cp\u003eThere is no “there”: Engagement is a journey, not a destination 10\u003c\/p\u003e \u003cp\u003eMaking It Happen: Driving Engagement 11\u003c\/p\u003e \u003cp\u003ePick Me! Pick Me! Picking the Right People for Engagement 13\u003c\/p\u003e \u003cp\u003eMeasure Twice, Cut Once: Measuring and Recognizing Engagement 14\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2: The Hard Sell: Making a Business Case for Employee Engagement 15\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat’s the Big Deal? Why Employee Engagement Matters 15\u003c\/p\u003e \u003cp\u003eGrow your own: Cultivating customer satisfaction with employee engagement 17\u003c\/p\u003e \u003cp\u003eProfit margin: Driving profits with employee engagement 18\u003c\/p\u003e \u003cp\u003eDanger, Will Robinson! The Dangers of Disengagement 18\u003c\/p\u003e \u003cp\u003eBreeding Ground: Engagement Breeds Innovation (Or Is It the Other Way Around?) 22\u003c\/p\u003e \u003cp\u003eWe Are the Champions: Finding and Developing Engagement Champions 27\u003c\/p\u003e \u003cp\u003eObjective Case: Setting Goals and Objectives for Your Engagement Plan 28\u003c\/p\u003e \u003cp\u003eOn a Budget: Budgeting for Engagement 30\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3: Engagement Gauges: Finding Your Employee Engagement Baseline 31\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSurvey Says: Conducting Employee Engagement Surveys 32\u003c\/p\u003e \u003cp\u003eWorking with a consultant 33\u003c\/p\u003e \u003cp\u003eAsking the right questions 34\u003c\/p\u003e \u003cp\u003eAnalyzing the results 35\u003c\/p\u003e \u003cp\u003eCommunicating the results to your employees 37\u003c\/p\u003e \u003cp\u003eGoing forward after a survey 37\u003c\/p\u003e \u003cp\u003eExit Only: Conducting Exit Interviews 39\u003c\/p\u003e \u003cp\u003eWho to interview and who should do the asking 39\u003c\/p\u003e \u003cp\u003eWhen to conduct an exit interview 40\u003c\/p\u003e \u003cp\u003eWhat to ask 40\u003c\/p\u003e \u003cp\u003eSit! Stay! Conducting Stay Interviews 42\u003c\/p\u003e \u003cp\u003eWho to interview and who should do the asking 42\u003c\/p\u003e \u003cp\u003eWhat to ask in a stay interview 43\u003c\/p\u003e \u003cp\u003eMeasuring Stick: Other Engagement Barometers 43\u003c\/p\u003e \u003cp\u003eAssessing your training investment 44\u003c\/p\u003e \u003cp\u003eTracking employee referrals 45\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4: Motivation Nation: Engagement and Motivation 47\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eOutie or Innie? Understanding Extrinsic versus Intrinsic Motivation 47\u003c\/p\u003e \u003cp\u003eKey Club: Identifying Key Intrinsic Motivational Drivers 49\u003c\/p\u003e \u003cp\u003eA No-Malarkey Hierarchy: Putting Maslow’s Hierarchy of Needs to Work for You 52\u003c\/p\u003e \u003cp\u003eA Yearn to Learn: Fostering a Learning Culture 55\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5: Talk to Me! The Importance of Communication 59\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eMind the Gap: The Great Organizational Communication Fissure 60\u003c\/p\u003e \u003cp\u003eTwo-Way Street: Establishing Two-Way Communication 61\u003c\/p\u003e \u003cp\u003eBob the Builder: Building a Communication Protocol 63\u003c\/p\u003e \u003cp\u003eTool Time: Maximizing the Various Communication Tools 67\u003c\/p\u003e \u003cp\u003eFace to face 68\u003c\/p\u003e \u003cp\u003ePhone 69\u003c\/p\u003e \u003cp\u003eE-mail 71\u003c\/p\u003e \u003cp\u003eSocial media 71\u003c\/p\u003e \u003cp\u003ePutting it all together 72\u003c\/p\u003e \u003cp\u003eHe Said, She Said: Resolving Conflict 75\u003c\/p\u003e \u003cp\u003eIdentifying your conflict-management style 75\u003c\/p\u003e \u003cp\u003eResolving conflict with ease 79\u003c\/p\u003e \u003cp\u003eDealing with difficult people 80\u003c\/p\u003e \u003cp\u003eCh-Ch-Ch-Ch-Changes: Communicating Change 82\u003c\/p\u003e \u003cp\u003eTalking It Up: Communicating Your Engagement Efforts 84\u003c\/p\u003e \u003cp\u003eCommunication Don’ts 86\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II: Strategies for Driving Engagement 89\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6: Winning Their Hearts and Minds: Driving Engagement with a Sense of Purpose 91\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eSightseeing:\u003c\/p\u003e \u003cp\u003evalues Building Your Line of Sight 91\u003c\/p\u003e \u003cp\u003eIdentifying your firm’s purpose 93\u003c\/p\u003e \u003cp\u003eDefining your firm’s 95\u003c\/p\u003e \u003cp\u003eIdentifying your organization’s vision 96\u003c\/p\u003e \u003cp\u003eBuilding your strategic plan 97\u003c\/p\u003e \u003cp\u003ePromoting your purpose, values, and vision 98\u003c\/p\u003e \u003cp\u003eBe Responsible! Engaging Employees through Corporate Social Responsibility 100\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7: People Who Lead People: Engaging Employees through Leadership 105\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eVice Versus: Management Versus Leadership 105\u003c\/p\u003e \u003cp\u003eThe Big 12: Identifying 12 Leadership-Based Engagement Drivers 107\u003c\/p\u003e \u003cp\u003eTop It Off: Leadership Starts at the Top 108\u003c\/p\u003e \u003cp\u003ePurple People Leader: Identifying the Behaviors and Traits of Engaged Leaders 110\u003c\/p\u003e \u003cp\u003eHere Comes the Train Again: Training Managers to Become Engaged Leaders 113\u003c\/p\u003e \u003cp\u003ePut Me In, Coach! Coaching for Engagement 115\u003c\/p\u003e \u003cp\u003eA quick guide to coaching 115\u003c\/p\u003e \u003cp\u003eUsing the GROW model 118\u003c\/p\u003e \u003cp\u003eDo This, Not That: Identifying Leadership Best Practices 119\u003c\/p\u003e \u003cp\u003eI feel you, man 119\u003c\/p\u003e \u003cp\u003eOffering a hand up 120\u003c\/p\u003e \u003cp\u003eYou’re not the boss of me! 120\u003c\/p\u003e \u003cp\u003eRecognize, recognize, recognize 120\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8: Talkin’ ’Bout My Generation: Driving Engagement across Generations 121\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBoom Baby: Attracting, Training, Engaging, and Rewarding Baby Boomers 122\u003c\/p\u003e \u003cp\u003eAttracting and hiring Boomers 123\u003c\/p\u003e \u003cp\u003eTraining Boomers 123\u003c\/p\u003e \u003cp\u003eEngaging Boomers 124\u003c\/p\u003e \u003cp\u003eRewarding Boomers 125\u003c\/p\u003e \u003cp\u003eX Marks the Spot: Attracting, Training, Engaging, and Rewarding Generation X 126\u003c\/p\u003e \u003cp\u003eAttracting and hiring Generation X 126\u003c\/p\u003e \u003cp\u003eTraining Generation X 127\u003c\/p\u003e \u003cp\u003eEngaging Generation X 128\u003c\/p\u003e \u003cp\u003eRewarding Generation X 128\u003c\/p\u003e \u003cp\u003eY Ask Y: Attracting, Training, Engaging, and Rewarding Generation Y 130\u003c\/p\u003e \u003cp\u003eAttracting and hiring Generation Y 131\u003c\/p\u003e \u003cp\u003eTraining Generation Y 131\u003c\/p\u003e \u003cp\u003eEngaging Generation Y 132\u003c\/p\u003e \u003cp\u003eRewarding Generation Y 134\u003c\/p\u003e \u003cp\u003ePutting It All Together 134\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9: Go, Team! Driving Engagement through Team Development 139\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eYay, Team: Identifying Characteristics of an Engaged Team 139\u003c\/p\u003e \u003cp\u003eStormin’ Norman: Exploring Tuckman’s Stages 141\u003c\/p\u003e \u003cp\u003eThe forming stage 143\u003c\/p\u003e \u003cp\u003eThe storming stage 144\u003c\/p\u003e \u003cp\u003eThe norming stage 145\u003c\/p\u003e \u003cp\u003eThe performing stage 146\u003c\/p\u003e \u003cp\u003ePutting it all together 147\u003c\/p\u003e \u003cp\u003eFrom a Distance: Leading Teams from Afar 150\u003c\/p\u003e \u003cp\u003eTeam Player: Exploring Team-Building Activities 151\u003c\/p\u003e \u003cp\u003eRunning a successful team-building activity 152\u003c\/p\u003e \u003cp\u003eTackling common challenges 153\u003c\/p\u003e \u003cp\u003eLooking at effective team-building activities 154\u003c\/p\u003e \u003cp\u003eHit Me with Your Best Shot: Conducting a High-Impact Team Workshop 161\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10: Brandy, You’re a Fine Girl: Driving Engagement through Branding 163\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBetter Relate than Never: Understanding How Branding and Engagement Relate 164\u003c\/p\u003e \u003cp\u003eHello, My Name Is _____: Defining Who You Are 165\u003c\/p\u003e \u003cp\u003eTalking It Up: Communicating Your Employment Brand 168\u003c\/p\u003e \u003cp\u003eBranding internally 168\u003c\/p\u003e \u003cp\u003eBranding externally 169\u003c\/p\u003e \u003cp\u003eTri-Angle: Understanding Tri-Branding 171\u003c\/p\u003e \u003cp\u003eEnlisting your employees as brand ambassadors 173\u003c\/p\u003e \u003cp\u003eMaking sure your customers sing your praises 174\u003c\/p\u003e \u003cp\u003eLeveraging other stakeholders in your tri-branding efforts 175\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11: Game On! Driving Engagement with Gamification 177\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePaging Mr Webster: Defining Gamification 178\u003c\/p\u003e \u003cp\u003eBut What Does It Do? Understanding What Gamification Does 178\u003c\/p\u003e \u003cp\u003eGet with the Program! Developing a Gamification Program 179\u003c\/p\u003e \u003cp\u003ePinpointing your business objectives 179\u003c\/p\u003e \u003cp\u003eIdentifying desired behaviors 181\u003c\/p\u003e \u003cp\u003eChoosing rewards 182\u003c\/p\u003e \u003cp\u003eSelecting game mechanics 184\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III: Selecting the Right Employees to Increase Engagement 189\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12: You’re Hired! Hiring for Engagement 191\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTrait Up: Pinpointing Key Behaviors and Traits 192\u003c\/p\u003e \u003cp\u003eGood, Better, Best: Using the BEST Approach for Job Selection and Advancement 194\u003c\/p\u003e \u003cp\u003eAssembling the BEST job description 196\u003c\/p\u003e \u003cp\u003eLooking at a sample BEST characteristics matrix 199\u003c\/p\u003e \u003cp\u003eMix and Match: The Importance of Diversity 203\u003c\/p\u003e \u003cp\u003eHeads or Tails: Hiring from the Outside or Promoting from Within 204\u003c\/p\u003e \u003cp\u003eIdentifying investment employees 205\u003c\/p\u003e \u003cp\u003eSpotting performers 206\u003c\/p\u003e \u003cp\u003eRecognizing potentials 206\u003c\/p\u003e \u003cp\u003eIdentifying transition employees 207\u003c\/p\u003e \u003cp\u003eWhat Newspaper Ad? Leveraging Social Media 208\u003c\/p\u003e \u003cp\u003eExploring LinkedIn 209\u003c\/p\u003e \u003cp\u003eUsing Facebook for recruitment 209\u003c\/p\u003e \u003cp\u003eConnecting with potential recruits on Twitter 210\u003c\/p\u003e \u003cp\u003eUsing YouTube to find prospective employees 212\u003c\/p\u003e \u003cp\u003eMaking the Sale: Selling Yourself to Prospective Employees 213\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 13: Why Do You Want to Work Here? Interviewing Job Candidates 217\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBest in Show: Interviewing the BEST Way 217\u003c\/p\u003e \u003cp\u003eStep 1: Develop your BEST profile 217\u003c\/p\u003e \u003cp\u003eStep 2: Develop your interview questions 218\u003c\/p\u003e \u003cp\u003eStep 3: Conduct preliminary phone interviews 218\u003c\/p\u003e \u003cp\u003eStep 4: Prepare for the face-to-face interview 220\u003c\/p\u003e \u003cp\u003eStep 5: Hold the face-to-face interview 222\u003c\/p\u003e \u003cp\u003eStep 6: Collect input from your selection team 223\u003c\/p\u003e \u003cp\u003eStep 7: Check references 224\u003c\/p\u003e \u003cp\u003eStep 8: Extend an offer of employment 226\u003c\/p\u003e \u003cp\u003eKick Ask: Asking the Right Questions 227\u003c\/p\u003e \u003cp\u003eAssessing the Candidate’s Responses 233\u003c\/p\u003e \u003cp\u003eWeighting questions 233\u003c\/p\u003e \u003cp\u003eRating answers 234\u003c\/p\u003e \u003cp\u003eScoring candidates 234\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 14: All Aboard! Onboarding Techniques to Foster Engagement 235\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat’s the Big Deal, Anyway? The Importance of Onboarding 236\u003c\/p\u003e \u003cp\u003eBrain Swap: Considering Things from the New Employee’s\u003c\/p\u003e \u003cp\u003ePoint of View 237\u003c\/p\u003e \u003cp\u003eThe Final Countdown: Preparing for a New Employee 238\u003c\/p\u003e \u003cp\u003eWhat to do before day one 238\u003c\/p\u003e \u003cp\u003eWhat to do on day one 240\u003c\/p\u003e \u003cp\u003eWhat to do during week one 240\u003c\/p\u003e \u003cp\u003eGreat Expectations: Performance Management and Onboarding 242\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart IV: Measuring and Recognizing Engagement 245\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 15: Measure Up: Measuring Performance and Engagement 247\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eScore! Building a Balanced Scorecard to Measure an Organization’s Performance 248\u003c\/p\u003e \u003cp\u003eDesigning an effective balanced scorecard 249\u003c\/p\u003e \u003cp\u003eMaintaining your balanced scorecard 250\u003c\/p\u003e \u003cp\u003eCommunicating results 250\u003c\/p\u003e \u003cp\u003eTake It Personally: Measuring Individual Performance 252\u003c\/p\u003e \u003cp\u003eTeam Player: Measuring Team Performance 254\u003c\/p\u003e \u003cp\u003eMeasure by Measure: Measuring Employee Engagement 257\u003c\/p\u003e \u003cp\u003eKey metrics for measuring employee engagement 257\u003c\/p\u003e \u003cp\u003eAssessing your team’s level of engagement 258\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 16: Goal! Setting Performance Goals and Conducting Performance Appraisals 261\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eGet Smart: Establishing SMART Performance Goals 261\u003c\/p\u003e \u003cp\u003eDon’t Be a Tool: Retooling the Performance Appraisal Process 264\u003c\/p\u003e \u003cp\u003eBuilding an employee development plan 265\u003c\/p\u003e \u003cp\u003eConducting 360 assessments 270\u003c\/p\u003e \u003cp\u003eCollecting “more of, same as, less of” feedback 273\u003c\/p\u003e \u003cp\u003eThe Secret of Your Succession: Building Succession into Performance Appraisal 276\u003c\/p\u003e \u003cp\u003eIdentifying successors 277\u003c\/p\u003e \u003cp\u003eThe great disconnect 277\u003c\/p\u003e \u003cp\u003eLeadership development 278\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 17: You Win! Rewards and Recognition 281\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Rewards of Rewarding: Understanding Rewards 281\u003c\/p\u003e \u003cp\u003eDesigning a total rewards strategy 282\u003c\/p\u003e \u003cp\u003eDeveloping your compensation strategy 284\u003c\/p\u003e \u003cp\u003eAvoiding reward pitfalls 289\u003c\/p\u003e \u003cp\u003eRec Center: Recognizing Employees 290\u003c\/p\u003e \u003cp\u003eBuilding a recognition program 291\u003c\/p\u003e \u003cp\u003eSetting a recognition budget 293\u003c\/p\u003e \u003cp\u003eRecognition ideas and best practices 293\u003c\/p\u003e \u003cp\u003eProviding positive feedback 294\u003c\/p\u003e \u003cp\u003eBuilding a celebratory culture 295\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 18: Help Me! Helping Struggling Employees 297\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCopping an Attitude: Aptitude- Versus Attitude-Based Disengagement 298\u003c\/p\u003e \u003cp\u003eDetermining whether the disengagement comes down to aptitude or attitude 298\u003c\/p\u003e \u003cp\u003eLooking at the reasons for aptitude- and attitude-based disengagement 301\u003c\/p\u003e \u003cp\u003ePlotting employees using the aptitude\/attitude matrix 303\u003c\/p\u003e \u003cp\u003eThrow Me a Line! Helping Underperforming Employees 307\u003c\/p\u003e \u003cp\u003eYou’re Fired! A Word on Firing 308\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart IV: The Part of Tens 311\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 19: Ten Ways to Engage New Hires 313\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eStart Before the First Day 313\u003c\/p\u003e \u003cp\u003eMake the New Hire Feel Welcome on Day One 314\u003c\/p\u003e \u003cp\u003eLoad ‘Em Up with Swag 314\u003c\/p\u003e \u003cp\u003eGive the New Hire a Welcome Tour 315\u003c\/p\u003e \u003cp\u003eStop Making Snoozer Introductions 315\u003c\/p\u003e \u003cp\u003eRecognize That Cliques Exist — Even in the Business World 315\u003c\/p\u003e \u003cp\u003eIntroduce New Hires to the C Levels 316\u003c\/p\u003e \u003cp\u003eTake the Mystery Out of It (and Stay More Productive Yourself) 317\u003c\/p\u003e \u003cp\u003eHave New Hires Meet with Key People in the First Month 317\u003c\/p\u003e \u003cp\u003eSet Goals for New Hires 318\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 20: Ten (Or So) Additional Employee Engagement Resources 319\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDrive: The Surprising Truth About What Motivates Us, by Daniel H Pink 319\u003c\/p\u003e \u003cp\u003eInvesting in People: Financial Impact of Human Resource Initiatives, by Wayne Cascio and John Boudreau 320\u003c\/p\u003e \u003cp\u003eGallup’s State of the American Workplace Report 320\u003c\/p\u003e \u003cp\u003eThe Employee Engagement Group 321\u003c\/p\u003e \u003cp\u003e1501 Ways to Reward Employees, by Bob Nelson 321\u003c\/p\u003e \u003cp\u003eHow to Win Friends \u0026amp; Influence People, by Dale Carnegie 321\u003c\/p\u003e \u003cp\u003eShackleton’s Way: Leadership Lessons from the Great Antarctic Explorer, by Margot Morrell and Stephanie Capparell 322\u003c\/p\u003e \u003cp\u003eWho’s Sinking Your Boat, by The Employee Engagement Group 322\u003c\/p\u003e \u003cp\u003eThe University of Windsor Employee Engagement \u0026amp; Development Website 323\u003c\/p\u003e \u003cp\u003eLove ’Em or Lose ’Em: Getting Good People to Stay, by Beverly Kaye and Sharon Jordan-Evans 323\u003c\/p\u003e \u003cp\u003eBusiness Gamification For Dummies by Kris Duggan and Kate Shoup 324\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 21: Ten Ways Engaged Employees Help Your Bottom Line 325\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIt’s All About the Effort, Baby! 325\u003c\/p\u003e \u003cp\u003eVoluntary Turnover Is Expensive 326\u003c\/p\u003e \u003cp\u003eI’m Really Not That Sick! 326\u003c\/p\u003e \u003cp\u003eThe Bottom Line Is the Bottom Line 326\u003c\/p\u003e \u003cp\u003eA Happy Customer Is a Returning Customer 327\u003c\/p\u003e \u003cp\u003eInnovate or Perish 327\u003c\/p\u003e \u003cp\u003eHey, Want to Work for My Company? 328\u003c\/p\u003e \u003cp\u003e“I’ll Volunteer” 328\u003c\/p\u003e \u003cp\u003eDoing Well by Doing Good 329\u003c\/p\u003e \u003cp\u003eCan You Expand Your Margins? 329\u003c\/p\u003e \u003cp\u003eIndex 331\u003c\/p\u003e \u003cp\u003e\u003cb\u003eBob Kelleher \u003c\/b\u003eis the founder of The Employee Engagement Group, a global consulting firm that works with leadership teams to implement best-in-class leadership and employee engagement programs. He is the author of \u003ci\u003eLouder Than Words \u003c\/i\u003eand\u003ci\u003e Creativeship, \u003c\/i\u003eas well as a thought leader, keynote speaker, and consultant.\u003c\/p\u003e  \u003cp\u003eLearn to:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBoost employee engagement levels, productivity, and creativity\u003c\/li\u003e \u003cli\u003eCreate and sustain an engaging culture\u003c\/li\u003e \u003cli\u003eAttract and retain the best people\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eCreate and sustain an engaging culture for your employees\u003c\/p\u003e \u003cp\u003eToday more than ever, companies and leaders need a road map to help them boost employee engagement levels. \u003ci\u003eEmployee Engagement For Dummies\u003c\/i\u003e helps you implement the necessary plans to create and sustain an engaging culture, allowing you to attract and retain the best people while boosting their productivity, morale, and creativity.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eEmployee engagement 101 — get started with employee engagement basics, find your employee engagement baseline, and make the connection between engagement and motivation\u003c\/li\u003e \u003cli\u003eDrive home engagement — engage employees through leadership, use each generation's values to engage them, and drive engagement through team development, branding, and gamification\u003c\/li\u003e \u003cli\u003eYou're hired — find the lowdown on hiring for engagement, from interviewing job candidates to effective onboarding techniques to foster engagement\u003c\/li\u003e \u003cli\u003eMeasure engagement — discover how to measure and recognize engagement, from setting performance goals to offering rewards and recognition (and everything in between)\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eOpen the book and find:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eHow to make a business case for employee engagement\u003c\/li\u003e \u003cli\u003eThe effectiveness of using each generation's values to engage them\u003c\/li\u003e \u003cli\u003eThe importance of communication to engagement\u003c\/li\u003e \u003cli\u003eCharacteristics of an engaged team\u003c\/li\u003e \u003cli\u003eHow to help struggling employees\u003c\/li\u003e \u003cli\u003eTen ways to engage new hires\u003c\/li\u003e \u003cli\u003eHow engaged employees help your bottom line\u003c\/li\u003e \u003cli\u003eQuick recognition ideas that will boost engagement\u003c\/li\u003e \u003c\/ul\u003e","brand":"For Dummies","offers":[{"title":"Default Title","offer_id":47989126103269,"sku":"NP9781118725795","price":31.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781118725795.jpg?v=1761782900","url":"https:\/\/k12savings.com\/es\/products\/employee-engagement-for-dummies-isbn-9781118725795","provider":"K12savings","version":"1.0","type":"link"}