{"product_id":"discussing-the-undiscussable-isbn-9780787986322","title":"Discussing the Undiscussable","description":"Since his 1990 landmark book \u003ci\u003eOvercoming Organizational Defenses,\u003c\/i\u003e Chris Argyris has extensively researched and written about how well-meaning, smart people create vicious cycles of defensive behavior to protect themselves from embarrassment and threat. In \u003ci\u003eDiscussing the Undiscussable\u003c\/i\u003e, Bill Noonan enlivens the scholarly work of Chris Argyris through the use of reflective exercises and easy-to-read chapters that illuminate the basic human experience endemic to the creation of defensive routines. This book offers hope for altering organizational defensive routines by leveraging the greatest opportunity for change—the way we think and act.  \u003cp\u003e\u003ci\u003eDiscussing the Undiscussable\u003c\/i\u003e provides a set of practical “how to do” exercises for detecting, surfacing, and discussing organizational defensive routines in a safe and productive way. The combination of text, business fable, and interactive and reflective exercises is versatile in its application to both individuals and groups. The companion DVD contains video vignettes of the book’s business fable where the actors model both defensive routines and virtuous cycles of behavior. Readers will instantly recognize what has long been going on in the workplace, and will be able to develop the skills to talk about it productively. \u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eForeword ix\u003cbr\u003e\u003ci\u003eBy Chris Argyris\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003eAcknowledgments xi\u003c\/p\u003e \u003cp\u003eAbout the Author xiii\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart One Defining Defensive Routines 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1 Framing the Issue: The Work of Chris Argyris 3\u003c\/p\u003e \u003cp\u003e2 The Foundational Skill Set 15\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Two Mark, Brenda, You, and Me: Bringing Defensive Routines About and Keeping Them in Place 37\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e3 Conditions of Threat and Embarrassment: Fix It Now or Fix It Later, Scene One: The Bad News 39\u003c\/p\u003e \u003cp\u003e4 Being in Control: Fix It Now or Fix It Later, Scene Two: The Word Gets Out 61\u003c\/p\u003e \u003cp\u003e5 Bypass Tactics and Covering Up: Fix It Now or Fix It Later, Scene Three: Being Nice 79\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Three Discussing the Undiscussable 101\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003e6 Strategic Interventions: Interviews and Mapping 103\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e7 The De-Escalation: Fix It Now or Fix It Later: Mark and Brenda Reflect 121\u003c\/p\u003e \u003cp\u003e8 Engaging Differences 141\u003c\/p\u003e \u003cp\u003e9 Key Thought Enablers 157\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart Four Staying on the Path of Learning 175\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e10 Mistakes, Continuous Learning, and Progress 177\u003c\/p\u003e \u003cp\u003e11 Helping Those Who Teach, Learn 189\u003c\/p\u003e \u003cp\u003eConclusion 213\u003c\/p\u003e \u003cp\u003eAppendix A: Mapping Templates 215\u003c\/p\u003e \u003cp\u003eAppendix B: Strategies for Case Study Groups 239\u003c\/p\u003e \u003cp\u003eBibliography 247\u003c\/p\u003e \u003cp\u003eIndex 251\u003c\/p\u003e \u003cp\u003eHow to Use the DVD 267\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eThe Author\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003cb\u003eBILL NOONAN\u003c\/b\u003e is an educator and consultant with an international practice that includes facilitation, conducting workshops, and designing web-based learning programs. He has consulted to leading learning organizations such as Federal Express, Hewlett-Packard, Shell Oil Company, and Herman Miller.   \u003c\/p\u003e\u003cp\u003eDISCUSSING THE UNDISCUSSABLE \u003c\/p\u003e\u003cp\u003eSince his 1990 landmark book \u003ci\u003eOvercoming Organizational Defenses, \u003c\/i\u003eChris Argyris has extensively researched and written about how well-meaning, smart people create vicious cycles of defensive behavior to protect themselves from embarrassment and threat. In \u003ci\u003eDiscussing the Undiscussable\u003c\/i\u003e, Bill Noonan enlivens the scholarly work of Chris Argyris through the use of reflective exercises and easy-to-read chapters that illuminate the basic human experience endemic to the creation of defensive routines. This book offers hope for altering organizational defensive routines by leveraging the greatest opportunity for change—the way we think and act. \u003c\/p\u003e\u003cp\u003e\u003ci\u003eDiscussing the Undiscussable \u003c\/i\u003eprovides a set of practical “how to do” exercises for detecting, surfacing, and discussing organizational defensive routines in a safe and productive way. The combination of text, business fable, and interactive and reflective exercises is versatile in its application to both individuals and groups. The companion website contains video vignettes of the book’s business fable where the actors model both defensive routines and virtuous cycles of behavior. Readers will instantly recognize what has long been going on in the workplace, and will be able to develop the skills to talk about it productively. \u003c\/p\u003e\u003cp\u003ePraise for \u003ci\u003eDiscussing the Undiscussable\u003c\/i\u003e \u003c\/p\u003e\u003cp\u003e“I highly recommend this book to leaders, consultants, and anyone else who wants to help teams and organizations learn to address their most challenging issues. Bill Noonan’s insights, stories, and practical methods make this an important book to read.”\u003cbr\u003e \u003cb\u003e—Roger Schwarz,\u003c\/b\u003e author, \u003ci\u003eThe Skilled Facilitator\u003c\/i\u003e, and coauthor, \u003ci\u003eThe Skilled Facilitator Fieldbook\u003c\/i\u003e \u003c\/p\u003e\u003cp\u003e“Noonan makes Chris Argyris’s pathbreaking work on organizational defensive routines accessible, and even entertaining.”\u003cbr\u003e \u003cb\u003e—Bruce Patton,\u003c\/b\u003e coauthor, \u003ci\u003eGetting to YES \u003c\/i\u003eand \u003ci\u003eDifficult Conversations\u003c\/i\u003e \u003c\/p\u003e\u003cp\u003e“Whether at work or home we can use Bill Noonan’s work to improve our lives and those of the people we interact with.”\u003cbr\u003e \u003cb\u003e—Robb E. Van Cleave,\u003c\/b\u003e treasurer, International Board of Directors, Society for Human Resources Management (SHRM) \u003c\/p\u003e\u003cp\u003e“In a world of increasing complexity where multiple perspectives are required for addressing work issues, the ability to guide groups in having honest discussions where both intuition and data are given full and fair consideration is more and more important.”\u003cbr\u003e \u003cb\u003e—Ralph Biggadike,\u003c\/b\u003e professor, management division, Columbia Business School   “I highly recommend this book to leaders, consultants, and anyone else who wants to help teams and organizations learn to address their most challenging issues. Bill Noonan’s insights, stories, and practical methods make this an important book to read.”—Roger Schwarz, author, \u003ci\u003eThe Skilled Facilitator,\u003c\/i\u003e and coauthor, \u003ci\u003eThe Skilled Facilitator Fieldbook\u003c\/i\u003e  \u003c\/p\u003e\u003cp\u003e \u003c\/p\u003e \u003cp\u003e“Noonan makes Chris Argyris’s pathbreaking work on organizational defensive routines accessible, and even entertaining.”—Bruce Patton, coauthor, \u003ci\u003eGetting to YES\u003c\/i\u003e and \u003ci\u003eDifficult Conversations\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e“Whether at work or home we can use Bill Noonan's work to improve our lives and those of the people we interact with.”\u003c\/p\u003e \u003cp\u003e—Robb E. Van Cleave, treasurer, International Board of Directors, Society for Human Resources Management (SHRM)\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e“In a world of increasing complexity where multiple perspectives are required for addressing work issues, the ability to guide groups in having honest discussions where both intuition and data are given full and fair consideration is more and more important.”—Ralph Biggadike, professor, management division, Columbia Business School\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e","brand":"Jossey-Bass","offers":[{"title":"Default Title","offer_id":47989075312869,"sku":"NP9780787986322","price":80.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780787986322.jpg?v=1761782692","url":"https:\/\/k12savings.com\/es\/products\/discussing-the-undiscussable-isbn-9780787986322","provider":"K12savings","version":"1.0","type":"link"}