Digital, Diverse & Divided: How to Talk to Racists, Compete With Robots, and Overcome Polarization

“In times like these, it’s easy to throw up our hands and conclude that we just can’t get along. But Livermore shows how we can do better.” —Daniel H. Pink, #1 New York Times–bestselling author of Drive

The divides between us seem to keep growing no matter the issue—politics, race relations, religion, and the list goes on. How can we bridge our divides without forcing everyone to conform to the same thinking and behavior?

Cultural intelligence, a scientific model originally designed for working with people from different cultures, is ideally suited to bridge our polarizing differences. Here, David Livermore, the leading expert in the field, teaches us how to use the method he has taught global executives and foreign diplomats to navigate difficult conversations with anyone. Livermore uses his renowned work in cultural intelligence to address such everyday challenges as:

• How should I respond to a racist comment?
• What should I do when someone is completely closed to a different perspective?
• How can I persuade polarized groups to move beyond “agree to disagree”?
• How do I handle the emotional fatigue that comes with polarizing conversations and relationships?

Digital, Diverse & Divided combines groundbreaking research, riveting stories, and proven practical strategies to build a more culturally intelligent—and less stressful—world.

“What can each of us do to address what feels like an intractable problem in our organizations and communities—polarization? David Livermore shares what he has learned from his own research and journey about what it takes to develop cultural intelligence.” —Linda A. Hill, PhD, Professor, Harvard Business School, and coauthor of Collective Genius