{"product_id":"design-that-cares-isbn-9780787988111","title":"Design That Cares","description":"\u003cp\u003e\u003ci\u003e\u003cb\u003eDesign That Cares: Planning Health Facilities for Patients and Visitors, 3rd Edition\u003c\/b\u003e\u003c\/i\u003e is the award-winning, essential textbook and guide for understanding and achieving customer-focused, evidence-based health care design excellence. This updated third edition includes new information about how all aspects of health facility design – site planning, architecture, interiors, product design, graphic design, and others - can meet the needs and reflect the preferences of customers: patients, family and visitors, as well as staff. The book takes readers on a journey through a typical health facility and discusses, in detail, at each stop along the way, how design can demonstrate care both for and about patients and visitors. Design that Cares provides the definitive roadmap to improving customer experience by design.\u003c\/p\u003eDie dritte Auflage dieses wegweisenden Fachbuchs, Design That Cares, behandelt die Gestaltungsgrundlagen für ein Gesundheitssystem und untersucht alle notwendigen Basiselemente für die Schaffung eines materiellen Umfelds, mit dem sich die Qualität des Gesundheitswesens verbessern lässt. Erläutert werden die Planung, das Design und die Ausstattung kostengünstiger und effizienter Einrichtungen zum Wohle des Patienten. Neben Produktspezifikationen zu einer Reihe von Designkomponenten werden auch aktuelle Themen erörtert, z. B. Orientierungssysteme, grünes Design, Heilkunst usw. Dieses Buch aus der Feder von Berufspraktikern und Dozenten aus dem Fachbereich richtet sich an alle, die die Gestaltung von Einrichtungen im Gesundheitswesen verstehen müssen. \u003cp\u003eAcknowledgments xv\u003c\/p\u003e \u003cp\u003eForeword xvii\u003c\/p\u003e \u003cp\u003eAuthors’ Introduction to the Third Edition xix\u003c\/p\u003e \u003cp\u003eAbout the Authors xxi\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1: Introduction 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLearning Objectives 1\u003c\/p\u003e \u003cp\u003eProjections and the Direction of Healthcare 1\u003c\/p\u003e \u003cp\u003eHealthcare: Changing Within 4\u003c\/p\u003e \u003cp\u003eDesign as a Component of High-Quality Healthcare 5\u003c\/p\u003e \u003cp\u003eDesigning for Patients and Visitors 7\u003c\/p\u003e \u003cp\u003eWayfinding Ease 9\u003c\/p\u003e \u003cp\u003ePhysical Comfort 9\u003c\/p\u003e \u003cp\u003eControl over Social Contact 10\u003c\/p\u003e \u003cp\u003eSymbolic Meaning 10\u003c\/p\u003e \u003cp\u003eThe Facility Design Process 10\u003c\/p\u003e \u003cp\u003ePre-Design Programming 10\u003c\/p\u003e \u003cp\u003eDesign 11\u003c\/p\u003e \u003cp\u003eConcurrent Planning 12\u003c\/p\u003e \u003cp\u003eDesign Review 13\u003c\/p\u003e \u003cp\u003eConstruction 13\u003c\/p\u003e \u003cp\u003eActivation 13\u003c\/p\u003e \u003cp\u003ePost-Occupancy Evaluation 13\u003c\/p\u003e \u003cp\u003eSummary 14\u003c\/p\u003e \u003cp\u003eDiscussion Questions 14\u003c\/p\u003e \u003cp\u003eReferences 15\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2: A Look at Current Healthcare-Facility Design Research 19\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLearning Objectives 19\u003c\/p\u003e \u003cp\u003eDesign Research in Relation to Current Trends in Healthcare 19\u003c\/p\u003e \u003cp\u003eFocusing on Marketing 19\u003c\/p\u003e \u003cp\u003eValuing Healthcare-Facility Design 21\u003c\/p\u003e \u003cp\u003eSensitivity to Patient Experience 22\u003c\/p\u003e \u003cp\u003eRecognizing the Role and Needs of Visitors 23\u003c\/p\u003e \u003cp\u003eEmphasizing Accessibility and Universal Design 23\u003c\/p\u003e \u003cp\u003eConducting High-Quality Healthcare-Facility Design Research 24\u003c\/p\u003e \u003cp\u003eEnsure That Research Is Planned and Carried Out by Trained, Experienced Researchers 24\u003c\/p\u003e \u003cp\u003eSee That the Research Builds On Existing Knowledge 25\u003c\/p\u003e \u003cp\u003eIf the Research Involves Clinical Investigations, Look Into Institutional Review Board Certification 25\u003c\/p\u003e \u003cp\u003eSee That the Research Has a Clearly Stated Purpose Related to Healthcare-Facility Design 25\u003c\/p\u003e \u003cp\u003eProvide a Clear Research Design and Related Hypotheses 25\u003c\/p\u003e \u003cp\u003eCarry Out the Project as Objectively as Possible 25\u003c\/p\u003e \u003cp\u003eSkillfully Word Questions 26\u003c\/p\u003e \u003cp\u003eUse Visual Images, if Possible 26\u003c\/p\u003e \u003cp\u003eCarefully Sample Respondents 26\u003c\/p\u003e \u003cp\u003eMake Sure Participants Give Informed Consent 27\u003c\/p\u003e \u003cp\u003eUse State-of-the-Art Data-Collection Methods 27\u003c\/p\u003e \u003cp\u003eUse Multiple Data-Collection Methods, if Possible 27\u003c\/p\u003e \u003cp\u003eUse State-of-the-Art Data-Analysis Methods 27\u003c\/p\u003e \u003cp\u003eState the Limitations of Findings and Their Generalizability 27\u003c\/p\u003e \u003cp\u003eConsider Whether or Not the Research Is Replicable 28\u003c\/p\u003e \u003cp\u003eMake Design Implications Explicit 28\u003c\/p\u003e \u003cp\u003eCommunicate Findings in a Way That Is Clear to Non-researchers 28\u003c\/p\u003e \u003cp\u003eResearch Claims 28\u003c\/p\u003e \u003cp\u003eIntegrating Design Research into the Design Process 29\u003c\/p\u003e \u003cp\u003eCharacteristics of a Humanistic Design Process 29\u003c\/p\u003e \u003cp\u003eObjectives for Future Healthcare-Facility Design Research 31\u003c\/p\u003e \u003cp\u003eAwards for Buildings Sensitive to User Needs 31\u003c\/p\u003e \u003cp\u003eTraining for Designers in Research Methods 31\u003c\/p\u003e \u003cp\u003eTraining for Researchers in Design-Relevant Research 32\u003c\/p\u003e \u003cp\u003eLong-Term Studies of the Effects of Healthcare Facilities on Users 32\u003c\/p\u003e \u003cp\u003eTranslation of Research Findings into Design Guidelines 32\u003c\/p\u003e \u003cp\u003eMore Research Funding 32\u003c\/p\u003e \u003cp\u003eInternational Research Agenda 32\u003c\/p\u003e \u003cp\u003eSummary 32\u003c\/p\u003e \u003cp\u003eDiscussion Questions 33\u003c\/p\u003e \u003cp\u003eReferences 34\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3: Arrival and Exterior Wayfinding 37\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLearning Objectives 37\u003c\/p\u003e \u003cp\u003eTraveling to a Healthcare Facility 37\u003c\/p\u003e \u003cp\u003eArriving by Car 38\u003c\/p\u003e \u003cp\u003eArriving by Taxi or Van 38\u003c\/p\u003e \u003cp\u003eArriving by Public Transit 38\u003c\/p\u003e \u003cp\u003eExterior Wayfinding 40\u003c\/p\u003e \u003cp\u003eExterior Signage 40\u003c\/p\u003e \u003cp\u003eEnvironmental Cues 42\u003c\/p\u003e \u003cp\u003eExterior Handheld Maps 43\u003c\/p\u003e \u003cp\u003eMain Entrance Drop-Off Area 45\u003c\/p\u003e \u003cp\u003eParking 46\u003c\/p\u003e \u003cp\u003eValet Parking 47\u003c\/p\u003e \u003cp\u003eParking Lots 47\u003c\/p\u003e \u003cp\u003eParking Structures 48\u003c\/p\u003e \u003cp\u003ePark-and-Ride Options 49\u003c\/p\u003e \u003cp\u003eLong-Term Parking Rates 49\u003c\/p\u003e \u003cp\u003eTransition between Parking and the Building Entrance Area 49\u003c\/p\u003e \u003cp\u003eThe Main Entrance Area 50\u003c\/p\u003e \u003cp\u003eBecoming Oriented 50\u003c\/p\u003e \u003cp\u003eAccess for People with Functional Limitations 52\u003c\/p\u003e \u003cp\u003eWaiting in the Main Entrance Area 54\u003c\/p\u003e \u003cp\u003eFirst Destinations 55\u003c\/p\u003e \u003cp\u003eInformation Desk 55\u003c\/p\u003e \u003cp\u003eAdmitting or Registration 55\u003c\/p\u003e \u003cp\u003eVisitor Information 58\u003c\/p\u003e \u003cp\u003eSummary 59\u003c\/p\u003e \u003cp\u003eDiscussion Questions 60\u003c\/p\u003e \u003cp\u003eDesign Review Questions 61\u003c\/p\u003e \u003cp\u003eReferences 69\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4: Interior Wayfinding and the Circulation System 71\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLearning Objectives 71\u003c\/p\u003e \u003cp\u003eFinding One’s Way through a Health Facility 71\u003c\/p\u003e \u003cp\u003eCosts of Unsuccessful Wayfinding 73\u003c\/p\u003e \u003cp\u003eBuilding Layout and Landmarks 76\u003c\/p\u003e \u003cp\u003eFloor Numbering 77\u003c\/p\u003e \u003cp\u003eRoom Numbering 79\u003c\/p\u003e \u003cp\u003eSign Messages 81\u003c\/p\u003e \u003cp\u003eSymbols and Pictograms 84\u003c\/p\u003e \u003cp\u003eSign Updating 85\u003c\/p\u003e \u003cp\u003eSign Spacing and Location 85\u003c\/p\u003e \u003cp\u003eInterior You-Are-Here Maps 88\u003c\/p\u003e \u003cp\u003eColor Coding 91\u003c\/p\u003e \u003cp\u003eSignage and the Americans with Disabilities Act 93\u003c\/p\u003e \u003cp\u003eDirections Given by Staff 93\u003c\/p\u003e \u003cp\u003eWayfinding during Periods of Construction 93\u003c\/p\u003e \u003cp\u003eWayfinding Technology 94\u003c\/p\u003e \u003cp\u003eCorridor Functions and Amenities 94\u003c\/p\u003e \u003cp\u003eCarpeting 95\u003c\/p\u003e \u003cp\u003eLighting 96\u003c\/p\u003e \u003cp\u003eHandrails and Seating 97\u003c\/p\u003e \u003cp\u003eTraveling from Floor to Floor 98\u003c\/p\u003e \u003cp\u003eElevators 98\u003c\/p\u003e \u003cp\u003eStairways 100\u003c\/p\u003e \u003cp\u003eUnplanned Uses of Corridors, Elevators, and Stairways 102\u003c\/p\u003e \u003cp\u003eSummary 103\u003c\/p\u003e \u003cp\u003eDiscussion Questions 104\u003c\/p\u003e \u003cp\u003eDesign Review Questions 105\u003c\/p\u003e \u003cp\u003eReferences 114\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5: Reception and Waiting Areas 119\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLearning Objectives 119\u003c\/p\u003e \u003cp\u003eEntering a Reception and Waiting Area 119\u003c\/p\u003e \u003cp\u003eReception Areas 120\u003c\/p\u003e \u003cp\u003eWaiting Areas 123\u003c\/p\u003e \u003cp\u003eSize and Location 123\u003c\/p\u003e \u003cp\u003eWaiting-Area Activities and Television 125\u003c\/p\u003e \u003cp\u003eSeating Arrangements 126\u003c\/p\u003e \u003cp\u003eSeating Comfort 128\u003c\/p\u003e \u003cp\u003eFlooring, Wall Coverings, and Lighting 129\u003c\/p\u003e \u003cp\u003eWaiting-Area Amenities 130\u003c\/p\u003e \u003cp\u003eMain Lobby 137\u003c\/p\u003e \u003cp\u003eHigh-Stress Waiting Areas 138\u003c\/p\u003e \u003cp\u003eSummary 139\u003c\/p\u003e \u003cp\u003eDiscussion Questions 140\u003c\/p\u003e \u003cp\u003eDesign Review Questions 141\u003c\/p\u003e \u003cp\u003eReferences 147\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6: Diagnostic and Treatment Areas 151\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLearning Objectives 151\u003c\/p\u003e \u003cp\u003eAccommodating Patients’ Needs in Diagnostic and Treatment Areas 152\u003c\/p\u003e \u003cp\u003eUndressing and Dressing 152\u003c\/p\u003e \u003cp\u003eWaiting While Wearing a Hospital Gown 155\u003c\/p\u003e \u003cp\u003eMaintaining Privacy 155\u003c\/p\u003e \u003cp\u003eOptimizing Comfort 157\u003c\/p\u003e \u003cp\u003eConsidering Lighting 159\u003c\/p\u003e \u003cp\u003eReducing Noise 162\u003c\/p\u003e \u003cp\u003eListening to Music 164\u003c\/p\u003e \u003cp\u003eExperiencing Positive Distractions 166\u003c\/p\u003e \u003cp\u003eUsing Digital Devices 168\u003c\/p\u003e \u003cp\u003eUsing Restrooms and Water Fountains 168\u003c\/p\u003e \u003cp\u003eFacilitating Contact between Patients and Staff 169\u003c\/p\u003e \u003cp\u003eAccommodating Companions 169\u003c\/p\u003e \u003cp\u003eSummary 169\u003c\/p\u003e \u003cp\u003eDiscussion Questions 170\u003c\/p\u003e \u003cp\u003eDesign Review Questions 171\u003c\/p\u003e \u003cp\u003eReferences 177\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7: Inpatient Rooms and Baths 183\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLearning Objectives 183\u003c\/p\u003e \u003cp\u003eAcute Care Inpatient Rooms 183\u003c\/p\u003e \u003cp\u003eSize and Layout 183\u003c\/p\u003e \u003cp\u003eNumber of Occupants 190\u003c\/p\u003e \u003cp\u003eControl Over Social Contact 191\u003c\/p\u003e \u003cp\u003eColor 195\u003c\/p\u003e \u003cp\u003eLighting 199\u003c\/p\u003e \u003cp\u003eStyle in Healthcare Settings 202\u003c\/p\u003e \u003cp\u003eInpatient Room Furnishings 202\u003c\/p\u003e \u003cp\u003eAn Outside View 212\u003c\/p\u003e \u003cp\u003eReducing Noise on Acute Care Units 215\u003c\/p\u003e \u003cp\u003eUsing Music Therapeutically 215\u003c\/p\u003e \u003cp\u003eInpatient Bathrooms 220\u003c\/p\u003e \u003cp\u003eInpatient Lounges 226\u003c\/p\u003e \u003cp\u003eAccommodating Visitors 228\u003c\/p\u003e \u003cp\u003eProviding for Mealtimes 229\u003c\/p\u003e \u003cp\u003eProviding a Place to Spend the Night 229\u003c\/p\u003e \u003cp\u003eFamily Lounges 229\u003c\/p\u003e \u003cp\u003eIntensive Care Units 231\u003c\/p\u003e \u003cp\u003eProviding Control Over Social Contact 232\u003c\/p\u003e \u003cp\u003eAddressing Sensory Overload and Challenges of Maintaining Family Support 233\u003c\/p\u003e \u003cp\u003eReducing Noise in ICUs 235\u003c\/p\u003e \u003cp\u003eMusic in ICUs 240\u003c\/p\u003e \u003cp\u003ePatient Comfort in ICUs 240\u003c\/p\u003e \u003cp\u003eAddressing ICU Visitors’ Needs 241\u003c\/p\u003e \u003cp\u003eSummary 243\u003c\/p\u003e \u003cp\u003eDiscussion Questions 245\u003c\/p\u003e \u003cp\u003eDesign Review Questions 246\u003c\/p\u003e \u003cp\u003eReferences 261\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8: Access to Nature 273\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLearning Objectives 273\u003c\/p\u003e \u003cp\u003eThe Importance of Nature in Healthcare Facilities 274\u003c\/p\u003e \u003cp\u003eFacilitating Recovery from Stress 275\u003c\/p\u003e \u003cp\u003eFacilitating Recovery from Mental Fatigue 275\u003c\/p\u003e \u003cp\u003eValuing Access to Nature in Healthcare Facilities 279\u003c\/p\u003e \u003cp\u003eDesigning Outdoor Spaces for Healthcare Facilities 282\u003c\/p\u003e \u003cp\u003ePlanning and Designing Outdoor Areas during New Construction 283\u003c\/p\u003e \u003cp\u003eCreating a Preferred Nature Setting 284\u003c\/p\u003e \u003cp\u003eBringing the Outdoors In 295\u003c\/p\u003e \u003cp\u003eViews to the Outdoors 296\u003c\/p\u003e \u003cp\u003eSummary 298\u003c\/p\u003e \u003cp\u003eDiscussion Questions 299\u003c\/p\u003e \u003cp\u003eDesign Review Questions 300\u003c\/p\u003e \u003cp\u003eReferences 307\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9: Users with Disabilities 311\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLearning Objectives 311\u003c\/p\u003e \u003cp\u003eStatistics Regarding Users with Disabilities 312\u003c\/p\u003e \u003cp\u003eFederal Legislation on Disability Rights 314\u003c\/p\u003e \u003cp\u003eAmericans with Disabilities Act 314\u003c\/p\u003e \u003cp\u003ePatient Protection and the Affordable Care Act 315\u003c\/p\u003e \u003cp\u003eSection 504 of the Rehabilitation Act of 1973 316\u003c\/p\u003e \u003cp\u003eDesigning to Comply with Federal Legislation on Disability Rights 316\u003c\/p\u003e \u003cp\u003eUniversal Design 317\u003c\/p\u003e \u003cp\u003eDesign Considerations for Patients and Visitors with Mobility Disabilities 323\u003c\/p\u003e \u003cp\u003eGuidelines for Accessible Exam and Treatment Rooms 324\u003c\/p\u003e \u003cp\u003eGuidelines for Accessible Medical Equipment 326\u003c\/p\u003e \u003cp\u003eDesign Considerations for Patients and Visitors with Hearing Disabilities 327\u003c\/p\u003e \u003cp\u003eDesign Considerations for Patients and Visitors Who Are Blind or Have Low-Vision 329\u003c\/p\u003e \u003cp\u003eDesign Considerations for Older Patients and Visitors 332\u003c\/p\u003e \u003cp\u003ePhysiological and Psycho-Social Changes 332\u003c\/p\u003e \u003cp\u003eDesign-related Issues for Older Patients and Visitors 334\u003c\/p\u003e \u003cp\u003eDesign Guidelines Regarding Older Patients and Visitors 335\u003c\/p\u003e \u003cp\u003eDesign Considerations for Obese Patients 348\u003c\/p\u003e \u003cp\u003eGuidelines for Inpatient Rooms for Obese Patients 349\u003c\/p\u003e \u003cp\u003eGuidelines for Furniture and Medical Equipment for Obese Patients 350\u003c\/p\u003e \u003cp\u003eSummary 350\u003c\/p\u003e \u003cp\u003eDiscussion Questions 351\u003c\/p\u003e \u003cp\u003eDesign Review Questions 352\u003c\/p\u003e \u003cp\u003eReferences 367\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10: Special Places and Services 373\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLearning Objectives 373\u003c\/p\u003e \u003cp\u003eSpecial Places 373\u003c\/p\u003e \u003cp\u003eFood Service Areas 373\u003c\/p\u003e \u003cp\u003eSacred Spaces 376\u003c\/p\u003e \u003cp\u003eConsultation and Grieving Spaces 377\u003c\/p\u003e \u003cp\u003eEmergency Departments 379\u003c\/p\u003e \u003cp\u003eRehabilitation Units 391\u003c\/p\u003e \u003cp\u003ePatient and Visitor Information Areas 394\u003c\/p\u003e \u003cp\u003eSpecial Services 396\u003c\/p\u003e \u003cp\u003eOvernight Accommodations 396\u003c\/p\u003e \u003cp\u003eShops 397\u003c\/p\u003e \u003cp\u003eHair Care 398\u003c\/p\u003e \u003cp\u003eFitness Centers 399\u003c\/p\u003e \u003cp\u003eSpas 399\u003c\/p\u003e \u003cp\u003eSummary 400\u003c\/p\u003e \u003cp\u003eDiscussion Questions 401\u003c\/p\u003e \u003cp\u003eDesign Review Questions 402\u003c\/p\u003e \u003cp\u003eReferences 413\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11: User Participation in Healthcare-Facility Design 421\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLearning Objectives 421\u003c\/p\u003e \u003cp\u003eWhat Is User Participation in Design? 422\u003c\/p\u003e \u003cp\u003eBenefits of User Participation 422\u003c\/p\u003e \u003cp\u003eUser-Experts in the Design Process 423\u003c\/p\u003e \u003cp\u003eThe Evolution toward Co-designing 425\u003c\/p\u003e \u003cp\u003eExamples of User Participation in Healthcare-Facility Design 426\u003c\/p\u003e \u003cp\u003eDeveloping a User Participation Process 429\u003c\/p\u003e \u003cp\u003eNecessary Conditions 429\u003c\/p\u003e \u003cp\u003eMechanisms for User Participation 429\u003c\/p\u003e \u003cp\u003eTechniques for Information-Gathering 431\u003c\/p\u003e \u003cp\u003eTiming of User Participation 433\u003c\/p\u003e \u003cp\u003eSelecting Participants 434\u003c\/p\u003e \u003cp\u003eManaging User Participation 435\u003c\/p\u003e \u003cp\u003eImplementing Resulting Recommendations 436\u003c\/p\u003e \u003cp\u003eDocumenting the User Participation Process 436\u003c\/p\u003e \u003cp\u003eSummary 437\u003c\/p\u003e \u003cp\u003eDiscussion Questions 438\u003c\/p\u003e \u003cp\u003eReferences 439\u003c\/p\u003e \u003cp\u003eIndex 443\u003c\/p\u003e   \u003cp\u003e\u003cb\u003eJANET R. CARPMAN, P\u003csmall\u003eH\u003c\/small\u003eD,\u003c\/b\u003e \u003cb\u003eand\u003c\/b\u003e \u003cb\u003eMYRON A. GRANT, MLA\u003c\/b\u003e are pioneering design researchers and wayfinding experts who have worked on hundreds of analysis, planning, and design projects in health facilities, museums, and other complex public facilities. Believing that designed environments should respond to the needs and preferences of the people who use them, Carpman and Grant have involved thousands of users in their work over the past 30+ years. They are authors of \u003ci\u003eDirectional Sense: How to Find Your Way Around\u003c\/i\u003e and two previous editions of \u003ci\u003eDesign that Cares: Planning Health Facilities for Patients and Visitors\u003c\/i\u003e. They are partners in Carpman Grant Associates, Wayfinding Consultants, which helps organizations create and manage facilities that optimize customer experience by making wayfinding as easy as possible.    \u003c\/p\u003e\u003cp\u003e\u003cb\u003eThe Essential, Award-Winning Guide to Planning and Designing Caring Health Facilities\u003c\/b\u003e  \u003c\/p\u003e\u003cp\u003eAt a time when cost containment and advanced technology are pressing issues in healthcare, the human needs of healthcare consumers often take a back seat. \u003ci\u003eDesign That Cares\u003c\/i\u003e offers health-facility design decision-makers and students the equivalent of a map and directions for achieving excellence in customer-focused, evidence-based health facility design that cares \u003ci\u003efor\u003c\/i\u003e and \u003ci\u003eabout\u003c\/i\u003e patients and visitors. \u003c\/p\u003e\u003cp\u003e\u003ci\u003eDesign That Cares, Third Edition\u003c\/i\u003e begins with a look at humanistic health facility design and related research. It focuses on the patient's and visitor's journey through a generic facility, laying out key design and behavior issues, including planning for arrival and exterior wayfinding, interior wayfinding and the circulation system, reception and waiting areas, diagnostic and treatment areas, inpatient rooms and baths, access to nature, and the needs of users with disabilities. It also describes how users can meaningfully participate in health facility design. \u003c\/p\u003e\u003cp\u003e\u003ci\u003eDesign That Cares\u003c\/i\u003e is filled with relevant research, planning and design guidelines, design review questions, chapter summaries, and discussion questions. The authors draw on classic and recent studies by a large community of health facility researchers and designers.\u003c\/p\u003e","brand":"Jossey-Bass","offers":[{"title":"Default Title","offer_id":47989046706405,"sku":"NP9780787988111","price":100.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780787988111.jpg?v=1761782573","url":"https:\/\/k12savings.com\/es\/products\/design-that-cares-isbn-9780787988111","provider":"K12savings","version":"1.0","type":"link"}