{"product_id":"dealing-with-the-tough-stuff-isbn-9780730327004","title":"Dealing With The Tough Stuff","description":"\u003cb\u003eA practical toolkit for handling workplace conflict and difficult conversations\u003c\/b\u003e \u003cp\u003e\u003ci\u003eDealing with the Tough Stuff\u003c\/i\u003e is the business leader's critical guide to handling difficult conversations in the workplace. Based on the science of human behaviour — both verbal and nonverbal — this book is packed full of practical and pragmatic strategies for managing conflict situations. You'll learn a variety of diagnostics, models and processes that you can start using today, and you'll benefit from expert tips, tricks and tools for leading important conversations with empathy and assertiveness. This updated second edition includes new material on key conversations with distance workers, as well as within the context of a fast-growth company, and a broad selection of real-world case studies from a diverse array of workplaces. Backed by contemporary psychological theory and time-tested amongst thousands of leaders, these highly relevant suggestions give you the power to deal with the tough stuff effectively and compassionately. \u003c\/p\u003e\u003cp\u003eThe human element plays a large part in the manager's role, yet many lack the training needed to deal with people effectively. This book helps you understand what makes people tick, and helps you develop the human skills you need to manage. \u003c\/p\u003e\u003cul\u003e \u003cli\u003eAchieve clarity and directness in your communications\u003c\/li\u003e \u003cli\u003eDeal with anger, stubbornness and defensiveness\u003c\/li\u003e \u003cli\u003eDevelop the skills to manage immediate crises\u003c\/li\u003e \u003cli\u003eSet priorities, and build a foundation of strong communication\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eAvoiding the tough stuff can be extremely costly for managers, staff and the business as a whole. No one enjoys these conversations, but they are inevitable — and the right set of skills goes a long way toward making them run smoothly, with greater results out the other side. \u003ci\u003eDealing with the Tough Stuff\u003c\/i\u003e is your indispensable primer on human behaviour, and effectively navigating tough conversations at work. \u003c\/p\u003e\u003cp\u003ePreface v\u003c\/p\u003e \u003cp\u003eAbout the authors ix\u003c\/p\u003e \u003cp\u003eAcknowledgements xi\u003c\/p\u003e \u003cp\u003eIntroduction xv\u003c\/p\u003e \u003cp\u003e1 What’s your tough stuff? Getting clear on what’s tough for you 1\u003c\/p\u003e \u003cp\u003e2 Dealing with the tough stuff — Foundational skills 13\u003c\/p\u003e \u003cp\u003e3 Dealing with the fluff stuff — Getting more direct in your language and achieving clarity 37\u003c\/p\u003e \u003cp\u003e4 Dealing with the unsaid stuff — Ensuring maximum leverage from your non-verbal communication 59\u003c\/p\u003e \u003cp\u003e5 Dealing with the remote stuff — Having the key conversations when geography is an issue 73\u003c\/p\u003e \u003cp\u003e6 Dealing with the gruff stuff — Addressing anger and managing high emotions 93\u003c\/p\u003e \u003cp\u003e7 Dealing with the huff stuff — Dealing with resistant, defensive and stubborn behaviour 109\u003c\/p\u003e \u003cp\u003e8 Dealing with the rapid stuff — Addressing the tough issues in a rapid-change environment 133\u003c\/p\u003e \u003cp\u003e9 Dealing with the rough stuff — The big three: restructure, redundancy and dismissal 151\u003c\/p\u003e \u003cp\u003e10 Dealing with the bluff stuff — Handling emotional manipulation in the workplace 173\u003c\/p\u003e \u003cp\u003e11 Dealing with the off-the-cuff stuff — Building skills to handle immediate crises 193\u003c\/p\u003e \u003cp\u003e12 Dealing with enough stuff — Prioritising things that matter 209\u003c\/p\u003e \u003cp\u003eConclusion 225\u003c\/p\u003e \u003cp\u003eIndex 231\u003c\/p\u003e   \u003cp\u003eBehavioural scientist \u003cb\u003eDARREN HILL\u003c\/b\u003e and psychologists \u003cb\u003eALISON HILL\u003c\/b\u003e and \u003cb\u003eDR SEAN RICHARDSON\u003c\/b\u003e are directors of the behavioural strategy company Pragmatic Thinking. They work with forward thinking companies to equip and support managers and leaders to work more confidently with people. The first edition of \u003ci\u003eDealing with the Tough Stuff\u003c\/i\u003e is now available in four languages.     \u003c\/p\u003e\u003cp\u003e\u003cb\u003eYOUR ESSENTIAL GUIDE TO HANDLING DIFFICULT CONVERSATIONS AT WORK\u003c\/b\u003e  \u003c\/p\u003e\u003cp\u003eBased on psychological theory and in-the-trenches practice, this second edition of the bestselling \u003ci\u003eDealing with the Tough Stuff\u003c\/i\u003e shows leaders and managers the practical and pragmatic strategies for managing conflict situations effectively.  \u003c\/p\u003e\u003cp\u003eAvoiding tough conversations can be extremely costly for managers, staff and the business as a whole. Authors Darren Hill, Alison Hill and Dr Sean Richardson offer a proven approach for understanding what makes people tick and helping leaders develop the human skills needed to manage effectively.  \u003c\/p\u003e\u003cp\u003eWith new chapters added to keep pace with the challenges of today's fast-paced and often fragmented workplace, this fully revised second edition includes a wealth of material for overcoming common problems. Discover how to lead key conversations with:  \u003c\/p\u003e\u003cul\u003e \u003cli\u003etools to depersonalise tough feedback\u003c\/li\u003e \u003cli\u003etactics to deal with a workforce that is offsite\u003c\/li\u003e \u003cli\u003etips for dealing with conflict during times of rapid change\u003c\/li\u003e \u003cli\u003eadvice to manage immediate crises\u003c\/li\u003e \u003cli\u003estrategies to overcome anger, stubbornness and defensiveness\u003c\/li\u003e \u003cli\u003etechniques for finding the best way to be assertive—in any situation.\u003c\/li\u003e \u003c\/ul\u003e  \u003cp\u003e\u003ci\u003eDealing with the Tough Stuff\u003c\/i\u003e is your go-to handbook on human behaviour and effectively navigating challenging conversations at work.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47989028421861,"sku":"NP9780730327004","price":20.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780730327004.jpg?v=1761782500","url":"https:\/\/k12savings.com\/es\/products\/dealing-with-the-tough-stuff-isbn-9780730327004","provider":"K12savings","version":"1.0","type":"link"}