Cultural Diversity in Organizations

Winner of the 1994 George R. Terry Book Award given by the National Academy of Management to "the book judged to have made the most outstanding contribution to the advancement of management knowledge."

"In this book, I have assembled learnings from ten years of teaching, research, and consulting related to cultural diversity in organizations," writes Taylor Cox. "My objective is to provide a comprehensive text that would be useful as an aid for teaching, organization development, and scholarship."
The result is a major advance in our understanding of cultural diversity and its effects on organizational behavior and performance. This book:
o provides the most comprehensive base of knowledge yet assembled on the topic;
o organizes the material around a powerful new conceptual model that frames the issue in a systematic way;
o captures the enormous complexity of the topic by examining diversity on three levels of analysis-individual, group, and organizational-and by addressing diversity from multiple perspectives-theory, research, and practice.Part I: Diversity and Organizational Performance
A Conceptual Model of the Impact of Diversity
Why Managing Diversity Is at the Core of Leadership Today
Review of Research on Diversity and Organizational Performance

Part II: Individual-Level Factors in Understanding Diversity
Group Identities in the Self-Concept
Prejudice and Discrimination
Stereotyping

Part III: Group and Intergroup Factors in Understanding Diversity
Cultural Differences
Ethnocentrism
Intergroup Conflict

Part IV: Organizational Context Factors in Understanding Diversity
Organizational Culture and Acculturation
Structural Integration
Informal Integration
Institutional Bias

Part V: Managing Diversity: Guidelines for Leadership
A Model to Guide Organization Change
Tools for Organization Development and ChangeTaylor H. Cox, Jr. is an associate professor in the Organization Behavior and Human Resource Management Department of the University of Michigan Business School, where he teaches courses on organizational consulting and managing diversity. He is also founder of Taylor Cox and Associates Inc. a research and consulting firm. His recent work focuses on human resource systems and organization change processes for organizations with diverse employees and markets. In his consulting practice he has created educational programs, carried out research, strategic planning, and organization development work with more than twenty organizations including Ford Motor Co. Exxon, Phillips, Eli Lilly, and Phelps Dodge. He is the author of Cultural Diversity in Organizations and coauthor of Developing Competency to Manage Diversity.