{"product_id":"critical-conversations-for-dummies-isbn-9781118490310","title":"Critical Conversations For Dummies","description":"\u003cb\u003eThe easy way to communicate best when it matters most\u003c\/b\u003e \u003cp\u003eMost people are aware of the importance of handling critical conversations well. However, when it comes down to actually being in a difficult situation that calls for key communication skills, many do not know how to practically apply their own thoughts.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eCritical Conversations For Dummies\u003c\/i\u003e is a step-by-step reference for the variety of crucial conversations life presents in the workforce. It's packed with strategies for preparing for high-stakes situations; being persuasive (not abrasive);  knowing the value of assertive communication; resolving failed promises and missed deadlines; maintaining morale when firing staff; getting new employees off on the right foot; managing staff relations and strengthening team relationships; understanding audience needs and motivations to get positive results; altering confrontational language to cooperative language during difficult conversations; and building relationships in the face of conflict.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eImprove communication skills in crucial conversations\u003c\/li\u003e \u003cli\u003eAvoid common pitfalls and emotional tendencies\u003c\/li\u003e \u003cli\u003eDiscover the benefits of success in crucial conversations \u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThis book is especially relevant to the hundreds of thousands of leaders who are tasked with multiple duties, whether addressing complex problems from stakeholders or achieving exceptional results from staff.\u003c\/p\u003e  Introduction 1  \u003cp\u003e\u003cb\u003ePart I: The Anatomy of a Critical Conversation 7\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 1: Let’s Get Critical! Making Conversations Count 9\u003c\/p\u003e \u003cp\u003eChapter 2: The Ins and Outs of a Critical Conversation 23\u003c\/p\u003e \u003cp\u003eChapter 3: Critical Conversations: Key Elements to Get You Started 43\u003c\/p\u003e \u003cp\u003eChapter 4: Delivering the Message with Impact 57\u003c\/p\u003e \u003cp\u003eChapter 5: Knowing When It’s Time to Have a Critical Conversation 69\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II: Making Sense of How You Communicate 83\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 6: Building Effective Verbal Communication Techniques 85\u003c\/p\u003e \u003cp\u003eChapter 7: Grasping Nonverbal Cues 99\u003c\/p\u003e \u003cp\u003eChapter 8: Working with Different Communication Styles 113\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III: Getting Down to Specifics: Creating a Critical Conversation 127\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 9: Here’s the Warm-Up: Getting Yourself Ready 129\u003c\/p\u003e \u003cp\u003eChapter 10: Keeping Challenging Situations Productive 143\u003c\/p\u003e \u003cp\u003eChapter 11: Closing the Conversation with Ease 159\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart IV: Putting It All into Practice 169\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 12: Conversations in Good Times 171\u003c\/p\u003e \u003cp\u003eChapter 13: Conversations in Bad Times 185\u003c\/p\u003e \u003cp\u003eChapter 14: Dealing with Staff Disputes 199\u003c\/p\u003e \u003cp\u003eChapter 15: Identifying and Working through Workplace Complaints 215\u003c\/p\u003e \u003cp\u003eChapter 16: Resolving Difficult Behaviors with Critical Conversations 231\u003c\/p\u003e \u003cp\u003eChapter 17: Customer Conversations 249\u003c\/p\u003e \u003cp\u003eChapter 18: Hot Topics in Team Conversations 263\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart V: The Part of Tens 273\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 19: Ten Benefits of Leading a Critical Conversation 275\u003c\/p\u003e \u003cp\u003eChapter 20: Ten Ways to Keep Your Cool No One Else Is 283\u003c\/p\u003e \u003cp\u003eChapter 21: Ten Ways to Manage a Conversation That’s Going South 291\u003c\/p\u003e \u003cp\u003eIndex 299\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChristina Tangora Schlachter, PhD,\u003c\/b\u003e is a Certified Professional Coach. She has created and taught courses on communication skills, crucial conversations for new managers, communication for professionals, and dealing with difficult conversations. She is the coauthor of \u003ci\u003eLeading Business Change For Dummies \u003c\/i\u003eand is the Chief Leader of She Leads.\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eCommunicate best when it matters most\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eCritical Conversations For Dummies\u003c\/i\u003e is a step-by-step reference for the variety of difficult conversations life presents in the workforce. It’s packed with strategies for preparing for all kinds of high-stakes situations: being persuasive (not abrasive); knowing the value of assertive communication; resolving failed promises and missed deadlines; understanding audience needs to get positive results; altering confrontational language to cooperative language; building relationships in the face of conflict; and much more. \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\u003ci\u003e\u003cb\u003eCritical Conversations 101 — get the scoop on the anatomy of a critical conversation, from preparing for the conversation and kicking off the discussion to closing out the communication with ease\u003c\/b\u003e\u003c\/i\u003e\u003c\/li\u003e \u003cli\u003e\u003ci\u003e\u003cb\u003eThe principles of communication — find out how to perfect your communication techniques with cooperative language, body language and listening skills, and your own communication style \u003c\/b\u003e\u003c\/i\u003e\u003c\/li\u003e \u003cli\u003e\u003ci\u003e\u003cb\u003eGet talking — discover how to reduce your own level of stress before the conversation starts, make decisions in the face of conflict and negative reactions, and keep things on track\u003c\/b\u003e\u003c\/i\u003e\u003c\/li\u003e \u003cli\u003e\u003ci\u003e\u003cb\u003eIn good times and bad — learn how to communicate in positive and negative situations with impact, from hiring superstars and helping them hit the ground running, to firing poor performers and dealing with staff disputes\u003c\/b\u003e\u003c\/i\u003e\u003c\/li\u003e\n\u003c\/ul\u003e \u003cli\u003e\n\u003cb\u003e Open the book and find:\u003c\/b\u003e \u003cul\u003e\n\u003cli\u003e\u003cb\u003eThe what, when, who, why, and where of critical conversations\u003c\/b\u003e\u003c\/li\u003e \u003cli\u003e\u003cb\u003eGreat tips on how to be a better communicator\u003c\/b\u003e\u003c\/li\u003e \u003cli\u003e\u003cb\u003eThe importance of getting critical conversations right\u003c\/b\u003e\u003c\/li\u003e \u003cli\u003e\u003cb\u003eHow to use the EDGE model to achieve exceptional results\u003c\/b\u003e\u003c\/li\u003e \u003cli\u003e\u003cb\u003eWhy critical situations fail (and how to avoid them)\u003c\/b\u003e\u003c\/li\u003e \u003cli\u003e\u003cb\u003eWays to set up for success before a word is spoken\u003c\/b\u003e\u003c\/li\u003e \u003cli\u003e\u003cb\u003eNonverbal techniques that speak volumes\u003c\/b\u003e\u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003e\u003cb\u003eGo to Dummies.com\u003csup\u003e®\u003c\/sup\u003e for videos, step-by-step examples, how-to articles, or to shop!\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/li\u003e","brand":"For Dummies","offers":[{"title":"Default Title","offer_id":47989005844709,"sku":"NP9781118490310","price":19.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781118490310.jpg?v=1761782404","url":"https:\/\/k12savings.com\/es\/products\/critical-conversations-for-dummies-isbn-9781118490310","provider":"K12savings","version":"1.0","type":"link"}