Crisis at Santa's Workshop

GETTING PEDPLE TO WORK together effectively of collaborative relationships that enable
the single most powerful way to strengthen any organization. It has a more fundamental and far-reaching impact than any of the techniques of the month put forward by the management gurus of the moment. But it is also one of the hardest things to accomplish. Crisis at Santa’s Workshop uses an imaginative and delightful fable to outline the Facilitation Process, a specific step-by-step approach for helping people in the organizations systematically take responsibility, focus on what needs to get done and improve working relationships. The facilitation approach builds the kinds of collaborative relationships that enable organizations to exceed expectations and achieve seemingly impossible goals.
FOR THE PAST 15 YEARS, Weaver and Farrell have been helping organizations south of the North Pole, such as AT&T, Chrysler, NCR and many others use facilitation to achieve outstanding results. Now, in a classic tale of a group rallying to a cause and achieving its goal, managers can discover a blueprint for change and workers at all levels will get a glimpse of their own potential to make a difference through facilitation.Preface

1 Santa's Management Team: Monday morning, Twenty-Five Weeks before Christmas
2 Rune Talks to the Coach: Later Monday Morning
3 Rune's Production Managers Meeting: Tuesday Morning
4 Rune Recruits Helmi and Pekka: Later Tuesday Morning
5 Rune Meets with Helmi and Pekka: Wednesday Afternoon
6 Rune Talks to the Coach: Later Wednesday Afternoon
7 Rune Facilitates work with Helmi and Pekka: Still Later Wednesday Afternoon
8 Rune Talks to the Coach: Thursday Morning
9 Rune's Production Managers Meeting: Friday Morning
10 Rune Meets with Marketing: Monday Morning, Twenty-Four Weeks before Christmas
11 Pekka Meets with the Wooden Toys Supervisor: Wednesday Morning
12 Helmi Meets with the Electronic Games Supervisor: Wednesday Morning
13 Pekka and Helmi Meet with Rune: Wednesday Afternoon
14 Rune's Production Managers Meeting: Thursday Morning
15 Rune Meets with Santa: Friday Afternoon
16 The Big Meeting with Santa: Monday Morning, Twenty-Three Weeks before Christmas
17 Rune and Pekka Meet with Emil: Wednesday Morning
18 Rune's Production Managers Meeting: A Monday Morning in September, Fifteen weeks before Christmas
19 Rune's Production Managers Meeting: A Monday Morning Late in November, Four weeks before Christmas
20 The Celebration at the Launching Pad of Santa's Sleigh: Christmas Eve
Notes
About the Authors“Crisis at Santa's Workshop is more than a story on facilitation. It broadens the concept of leadership to include everyone. It illustrates the value of asking questions, listening and being open to other perspectives.”
-- Alice Murray, Project Manager, Subscription Services 3M

“A meaningful and delightful story for all organizational leaders. Weaver and Farrell reinforce a critical role of managers and leaders to create a powerful, productive work environment using the principles of facilitation."
--Kristen Witte, Director of Operations, Human Resources, Best Buy, Inc.RICHARD G. WEAVER AND J0HN D. FARRELL are organizational consultants who have worked with large and small corporations around the world. They are coauthours of the bestselling Managers as Facilitators and The Practical Guide to Facilitation.
RICHARD G. WEAVER AND J0HN D. FARRELL are organizational consultants who have worked with large and small corporations around the world. They are coauthours of the bestselling Managers as Facilitators and The Practical Guide to Facilitation.