Creating High-Impact Training

This book presents the High-Impact Training Model, designed to help you identify your training needs, map your approach, and track ongoing success. 1. Introduction 1
Why Read This Guidebook?
Who Should Read This Guidebook?
When And How To Use It

2. High-Impact Training 7
Training Myths
The Myths Exposed
Doing It Right

3. A Model For Success 15
The High-IMPACT Training™ Model
How Is It Different?

4. Identifying Targeted Training Needs 21
Assessing Your Current Situation
Envisioning Your Future
Gathering Information
Sorting Your Information
Sharing Your Results
Deciding Your Next Step

5. Mapping The Training Approach 37
Creating Training Objectives
Considering Your Trainees Designing Your Approach

6. Producing Effective Learning Tools 53
Linking Learning To The Senses
Selecting Program Materials
Determining The Contents
Focusing On The Development Process

7. Applying Successful Training Techniques 71
Employing Successful Delivery Skills
Using Support Materials Effectively
Fielding Questions

8. Calculating Measurable Training Results 83
Evaluating Program RESPONSE
Assessing On-The-Job ACTION
Analyzing Business-Focused RESULTS
Tracking Organizational IMPACT

9. Tracking Ongoing Follow-Through 99
Preparing For Follow-Through
Adding Follow-Through To Training
Following-Through For Success

Summary 111

Appendix: References And Reproducible Forms 115

RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.