{"product_id":"communicating-effectively-for-dummies-isbn-9780764553196","title":"Communicating Effectively For Dummies","description":"\u003cp\u003e\u003cb\u003eA friendly guide that teaches you effective methods of communication to avoid common conflicts and make your voice heard in the office\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eCommunicating Effectively For Dummies\u003c\/i\u003e shows you how to get your point across at work and interact productively with bosses and coworkers. Applying your knowledge and skill to your job is the easy part; working well with others is often the hard part. This helpful guide lets you maximize your personal interactions, even when resolving conflicts, dealing with customers, or giving difficult presentations.\u003c\/p\u003e \u003cp\u003eWhether you're the CEO of a major corporation, a small business owner, or a team manager, effective and clear communication is imperative to your success. From keeping your listener engaged to learning to become a better listener, Communicating Effectively For Dummies offers all the strategies, tips, and advice you need to:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eLearn how to become an active listener\u003c\/li\u003e \u003cli\u003eAccentuate the positive in negative situations\u003c\/li\u003e \u003cli\u003eFind win-win solutions for conflicts\u003c\/li\u003e \u003cli\u003eStay on track when writing e-mails and letters\u003c\/li\u003e \u003cli\u003eHandle presentations, interviews, and other challenges\u003c\/li\u003e \u003cli\u003eSpeak forcefully and assertively without alienating others\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThis friendly and comprehensive guide gives you the keys to a thriving career with expert advice on effective verbal and nonverbal communication. From mastering your own facial expressions (and reading them in others) to being a happy boss, this book covers all the angles:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eBecoming aware of your own assumptions\u003c\/li\u003e \u003cli\u003eDealing with passive-aggressive communicators\u003c\/li\u003e \u003cli\u003eWhat to say to help someone open up to you\u003c\/li\u003e \u003cli\u003eCommunicating through eye contact and body language\u003c\/li\u003e \u003cli\u003eMaintaining a positive attitude\u003c\/li\u003e \u003cli\u003eDealing with sensitive issues\u003c\/li\u003e \u003cli\u003eEffective conflict resolution models\u003c\/li\u003e \u003cli\u003eWhen to use e-mail, the phone, or a face-to-face meeting\u003c\/li\u003e \u003cli\u003eDealing with angry customers\u003c\/li\u003e \u003cli\u003eCoaching your staff to communicate better\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eIn today's high-stress work environment, good communication skills are imperative for keeping your cool and getting your point across. With your own copy of \u003ci\u003eCommunicating Effectively For Dummies,\u003c\/i\u003e you'll know what to say, how to say it, and that being a good listener can often be the difference between getting ahead and just getting by.\u003c\/p\u003e  Introduction.\u003cbr\u003e \u003cbr\u003e Table of Contents.\u003cbr\u003e \u003cbr\u003e Introduction.\u003cbr\u003e \u003cbr\u003e About This Book.\u003cbr\u003e \u003cbr\u003e Conventions Used in This Book.\u003cbr\u003e \u003cbr\u003e How This Book Is Organized.\u003cbr\u003e \u003cbr\u003e Part I: Communicating Successfully.\u003cbr\u003e \u003cbr\u003e Part II: Tuning In to the Power of Active Listening.\u003cbr\u003e \u003cbr\u003e Part III: Speaking Assertively.\u003cbr\u003e \u003cbr\u003e Part IV: Win-Win Conflict Resolution.\u003cbr\u003e \u003cbr\u003e Part V: Tackling Communication Challenges.\u003cbr\u003e \u003cbr\u003e Part VI: The Part of Tens.\u003cbr\u003e \u003cbr\u003e Icons Used in This Book.\u003cbr\u003e \u003cbr\u003e Where to Go from Here.\u003cbr\u003e \u003cbr\u003e Part I: Communicating Successfully.\u003cbr\u003e \u003cbr\u003e Chapter 1: Working at Communicating and Communicating at Work.\u003cbr\u003e \u003cbr\u003e Chapter 2: Understanding How People Express Themselves to Others.\u003cbr\u003e \u003cbr\u003e Chapter 3: Are You Really Listening?\u003cbr\u003e \u003cbr\u003e Part II: Tuning In to the Power of Active Listening.\u003cbr\u003e \u003cbr\u003e Chapter 4: Fixing Your Radar on the Speaker.\u003cbr\u003e \u003cbr\u003e Chapter 5: Putting Active Listening Tools to Work.\u003cbr\u003e \u003cbr\u003e Chapter 6: Giving a Dose of Empathy a la Mode.\u003cbr\u003e \u003cbr\u003e Part III: Speaking Assertively.\u003cbr\u003e \u003cbr\u003e Chapter 7: It Isn't Just What You Say, but How You Say It.\u003cbr\u003e \u003cbr\u003e Chapter 8: Speaking in the Positive.\u003cbr\u003e \u003cbr\u003e Chapter 9: Keeping Your Listener Engaged.\u003cbr\u003e \u003cbr\u003e Part IV: Win-Win Conflict Resolution.\u003cbr\u003e \u003cbr\u003e Chapter 10: Approaching Conflicts Constructively.\u003cbr\u003e \u003cbr\u003e Chapter 11: Communicating to Keep Conflicts Cool.\u003cbr\u003e \u003cbr\u003e Chapter 12: Bringing the Conflict to Resolution.\u003cbr\u003e \u003cbr\u003e Part V: Tackling Communication Challenges.\u003cbr\u003e \u003cbr\u003e Chapter 13: You've Got Mail: Managing E-Mail Communications.\u003cbr\u003e \u003cbr\u003e Chapter 14: Oh, No! I Have to Do a Presentation!\u003cbr\u003e \u003cbr\u003e Chapter 15: Hurdling Customer Challenges.\u003cbr\u003e \u003cbr\u003e Chapter 16: Interviewing from Both Sides of the Table.\u003cbr\u003e \u003cbr\u003e Chapter 17: Conquering the Challenges of Management.\u003cbr\u003e \u003cbr\u003e Part VI: The Part of Tens.\u003cbr\u003e \u003cbr\u003e Chapter 18: Ten Ideas for Effectively Handling Telephone Interactions.\u003cbr\u003e \u003cbr\u003e Chapter 19: Ten Tips to Enhance Teamwork.\u003cbr\u003e \u003cbr\u003e Chapter 20: Ten Actions that Lend Credibility to Your Communications.\u003cbr\u003e \u003cbr\u003e Appendix.  Marty Brounstein is the Principal of The Practical Solutions Group, a training and consulting firm based in the San Francisco Bay area that specializes in management and organizational effectiveness. Marty's consulting work includes one-on-one coaching with managers and executives, assistance to groups working to become productive teams, and guidance and direction for organizations establishing practices for high performance and employee retention. His training programs target management as well as employee-development issues including leadership, team development, customer service, and effective communication.\u003cbr\u003e \u003cbr\u003e As a consultant, speaker, and trainer since 1991, Marty has served a wide variety of organizations from high tech to government, for profit to not-for-profit. He has a bachelor's degree in education and history and a master's degree in industrial relations. Prior to beginning his consulting career, he spent a couple of years as a human resources executive.\u003cbr\u003e \u003cbr\u003e This is Marty's fourth book and second for Hungry Minds, Inc. He is the coauthor of Effective Recruiting Strategies: A Marketing Approach and author ofHandling the Difficult Employee: Solving Performance Problems. In 2000, he wrote Coaching and Mentoring For Dummies.  \"I highly recommend this book to everyone who wants to improve personal communication.\" Robert Faulhaber, Sr.VP.,Fujitsu PC  \u003cp\u003eA Reference for the Rest of Us!\u003c\/p\u003e \u003cp\u003eGet results through assertive speaking and active listening\u003c\/p\u003e \u003cp\u003eThe fun and easy way to get your point across and resolve conflicts\u003c\/p\u003e \u003cp\u003eEffective communication can make all the difference when it comes to getting ahead at work. But how do you communicate forcefully without alienating your boss or colleagues? Covering both verbal and nonverbal communication as well as e-mail, presentations, and other challenges, this friendly guide is your ticket to better communication —and a thriving career.\u003c\/p\u003e \u003cp\u003e\"Helps home the skills of even the most experienced communicator...Business life would be so much better if only everyone would read this book\" — Ed Niehaus, President and CEO, Niehaus Ryan Wong., Inc.\u003c\/p\u003e \u003cp\u003e\"What a dynamic resource and excellent coaching tool....The real-life examples are easy to relate to, as they often hit very close to home.\"— Deb Eppert, Senior Director of Human Resources, Innunity, Inc.\u003c\/p\u003e \u003cp\u003eDiscover how to:\u003c\/p\u003e \u003cp\u003eTune into the power of active listening\u003c\/p\u003e \u003cp\u003eSpeak assertively and accentuate the possitive\u003c\/p\u003e \u003cp\u003eResolve conflicts with win-win solutions\u003c\/p\u003e \u003cp\u003eStay on the right track when writing e-mails\u003c\/p\u003e \u003cp\u003eHandle presentations, interviews, and other challenges\u003c\/p\u003e \u003cp\u003eGet smart! www.dummies.com\u003c\/p\u003e \u003cp\u003eSign up for daily e-tips at www.dummiesdaily.com\u003c\/p\u003e \u003cp\u003eChoose from among 33 different subject categories\u003c\/p\u003e \u003cp\u003eGet news you can use on everything from money to health to computers\u003c\/p\u003e","brand":"For Dummies","offers":[{"title":"Default Title","offer_id":47988950958309,"sku":"NP9780764553196","price":25.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780764553196.jpg?v=1761782178","url":"https:\/\/k12savings.com\/es\/products\/communicating-effectively-for-dummies-isbn-9780764553196","provider":"K12savings","version":"1.0","type":"link"}