{"product_id":"clash-of-the-generations-isbn-9781119212348","title":"Clash of the Generations","description":"\u003cb\u003eCase studies and strategies for more effective multi-generational management\u003c\/b\u003e \u003cp\u003e\u003ci\u003eClash of the Generations\u003c\/i\u003e explores this new and increasingly common workplace phenomenon, and provides strategies to help managers navigate this ever more complex maze. Traditionally, older workers would retire and make room for the next generation; instead, Baby Boomers are now prolonging their time in the workplace, yet the successive generations are still coming in. Senior leaders are now left to manage a blended workplace comprised of up to four generations—each with their own ideas of work ethic, work\/life balance, long-term career goals, and much more. Management is challenging at the best of times, but the new prevalence of generation gaps—sometimes even layered—add an entirely new dimension to an already complex responsibility. This book presents case studies and interviews with representatives of companies with age-diverse workforces, detailing innovative strategies for smoothing out the bumps and helping everyone work together. \u003c\/p\u003e\u003cp\u003eManagers have long wished that their positions came with an instruction manual, and this book delivers with a host of effective inter-generational management strategies illustrated by real-world companies. \u003c\/p\u003e\u003cul\u003e \u003cli\u003eManage the multi-generation workplace more effectively\u003c\/li\u003e \u003cli\u003eNavigate the generational culture clash\u003c\/li\u003e \u003cli\u003eAdopt proven strategies for helping everyone get along\u003c\/li\u003e \u003cli\u003ePromote a more positive culture amidst clashing expectations\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eEvery generation in the workplace has value, each has their own strengths, their own weaknesses, and their own unique talents. Each is indispensable, and when they come together as a synergistic force, they can be unstoppable. Effective management means bringing out the best in your workforce, and the strategies presented in \u003ci\u003eClash of the Generations\u003c\/i\u003e help you streamline your varied workforce into a team more valuable than the sum of its parts. \u003c\/p\u003e\u003cp\u003ePreface xiii\u003c\/p\u003e \u003cp\u003eAcknowledgments xv\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 The New Workplace Reality 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Changing Nature of Leadership 4\u003c\/p\u003e \u003cp\u003eThe Changing Role of the Manager 5\u003c\/p\u003e \u003cp\u003eThe Changing Role of HR 8\u003c\/p\u003e \u003cp\u003eThe Changing Role of the Employee 10\u003c\/p\u003e \u003cp\u003eBuilding on These Changes 11\u003c\/p\u003e \u003cp\u003eNotes 12\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 Defining the Generations 13\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhat the Experts Say 15\u003c\/p\u003e \u003cp\u003eThe Big Three—and a Newcomer 16\u003c\/p\u003e \u003cp\u003eGenerational Characteristics 21\u003c\/p\u003e \u003cp\u003eThe More Things Change 21\u003c\/p\u003e \u003cp\u003eNotes 23\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 Fostering a Culture of Inclusion 25\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Business Case for Diversity 28\u003c\/p\u003e \u003cp\u003eThe Role of Company Culture 29\u003c\/p\u003e \u003cp\u003eOvercoming a Negative Culture 32\u003c\/p\u003e \u003cp\u003eCreating an Age-Diverse Culture 33\u003c\/p\u003e \u003cp\u003eNotes 37\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Setting the Stage for Great Performance 39\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eGoal Setting 42\u003c\/p\u003e \u003cp\u003eEvaluating Employee Performance 46\u003c\/p\u003e \u003cp\u003eYou Get What You Reward 52\u003c\/p\u003e \u003cp\u003eSenior Leadership versus Peer-to-Peer Recognition 53\u003c\/p\u003e \u003cp\u003eThe Basics of Recognition 55\u003c\/p\u003e \u003cp\u003eIntrinsic Motivators 56\u003c\/p\u003e \u003cp\u003eCareer and Development Recognition 57\u003c\/p\u003e \u003cp\u003eNotes 60\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Being an Inclusive Manager 61\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Benefits of Inclusion 63\u003c\/p\u003e \u003cp\u003eBreaking Bad Habits 64\u003c\/p\u003e \u003cp\u003eFalse Thinking of New Managers 65\u003c\/p\u003e \u003cp\u003eLead by Example 65\u003c\/p\u003e \u003cp\u003eDon’t Emulate Bad Managers 66\u003c\/p\u003e \u003cp\u003ePromoting Respect 66\u003c\/p\u003e \u003cp\u003eInnovation at Both Ends of the Spectrum 68\u003c\/p\u003e \u003cp\u003eManaging Workers Older Than You 69\u003c\/p\u003e \u003cp\u003eThe Consequences of Not Being Inclusive 70\u003c\/p\u003e \u003cp\u003eNotes 71\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Promoting Growth Opportunities 73\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Power of Effective Delegation 76\u003c\/p\u003e \u003cp\u003eEmpower Your Employees 79\u003c\/p\u003e \u003cp\u003eAccommodating Different Learning Styles 80\u003c\/p\u003e \u003cp\u003eExperiential Training 82\u003c\/p\u003e \u003cp\u003eEstablish a Mentoring Program 84\u003c\/p\u003e \u003cp\u003eNotes 84\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Managing Differences in Work Ethic 87\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eDefining Work Ethic 90\u003c\/p\u003e \u003cp\u003eThe Importance of Mission to Millennials 92\u003c\/p\u003e \u003cp\u003eConnecting Company Mission to Social Goals 93\u003c\/p\u003e \u003cp\u003eWhat Managers Can Do 94\u003c\/p\u003e \u003cp\u003eWhat Companies Can Do 96\u003c\/p\u003e \u003cp\u003eNotes 97\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 Managing Different Work-Life Balance Expectations 99\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Birth of Work-Life Balance 101\u003c\/p\u003e \u003cp\u003eWork-Life Blending versus Balancing 102\u003c\/p\u003e \u003cp\u003ePerformance versus Face Time 103\u003c\/p\u003e \u003cp\u003eManaging Flexibility 105\u003c\/p\u003e \u003cp\u003eManaging Virtual Teams 107\u003c\/p\u003e \u003cp\u003eNotes 109\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 Managing Differences in Career Development Planning 111\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExpectations of Career Development by Generation 113\u003c\/p\u003e \u003cp\u003eUsing Career Development for Succession Planning at All Levels 116\u003c\/p\u003e \u003cp\u003eFive Easy Steps to Creating a Career Plan 117\u003c\/p\u003e \u003cp\u003eCreating a Company-Wide Development Program Specific to Leadership 119\u003c\/p\u003e \u003cp\u003eCreating Your Own Career Development Plan 122\u003c\/p\u003e \u003cp\u003eNotes 124\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 Generational Give and Take 125\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCommunication Is Key 127\u003c\/p\u003e \u003cp\u003eThe How and When of Communication 128\u003c\/p\u003e \u003cp\u003eAppreciating the Contributions of Youth 131\u003c\/p\u003e \u003cp\u003eValuing the Wisdom of Age 132\u003c\/p\u003e \u003cp\u003ePromoting Positive Interactions 133\u003c\/p\u003e \u003cp\u003eThe Challenge of the Young Leading the Wise 135\u003c\/p\u003e \u003cp\u003eNotes 136\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11 You as the Motivating Force 137\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eExpectations of Today’s Manager 139\u003c\/p\u003e \u003cp\u003eFocusing on You 141\u003c\/p\u003e \u003cp\u003eFinding a Mentor 143\u003c\/p\u003e \u003cp\u003eMoving from Tactical Doer to Strategic Thinker 145\u003c\/p\u003e \u003cp\u003eNotes 147\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix A Case Study - Chegg 149\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBackground 149\u003c\/p\u003e \u003cp\u003eBenefits 150\u003c\/p\u003e \u003cp\u003eCompany Culture 150\u003c\/p\u003e \u003cp\u003ePhysical Work Environment 151\u003c\/p\u003e \u003cp\u003eRecruiting 152\u003c\/p\u003e \u003cp\u003eSummary 153\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix B Case Study - Consultants: Leadership Development Services LLC and RGP 155\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eInterviewees 155\u003c\/p\u003e \u003cp\u003eLeadership 156\u003c\/p\u003e \u003cp\u003eFlexibility 158\u003c\/p\u003e \u003cp\u003eWork Ethic and Style 158\u003c\/p\u003e \u003cp\u003eBenefits 159\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix c Case Study - Electronic Arts 161\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBackground 161\u003c\/p\u003e \u003cp\u003eCompany Culture 162\u003c\/p\u003e \u003cp\u003eCareer Development 163\u003c\/p\u003e \u003cp\u003eRecruiting 165\u003c\/p\u003e \u003cp\u003eSummary 165\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix d Case Study - Hy-Ko Products 167\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBackground 167\u003c\/p\u003e \u003cp\u003eBenefits and Recruitment 168\u003c\/p\u003e \u003cp\u003eCareer Development 169\u003c\/p\u003e \u003cp\u003eSummary 170\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix E Case Study - TECT Corporation 171\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBackground 171\u003c\/p\u003e \u003cp\u003eRecruitment 172\u003c\/p\u003e \u003cp\u003eCompany Culture 172\u003c\/p\u003e \u003cp\u003eCareer Development 173\u003c\/p\u003e \u003cp\u003eSummary 175\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix F Case Study - The Andersons 177\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBackground 177\u003c\/p\u003e \u003cp\u003eCompany Culture 178\u003c\/p\u003e \u003cp\u003ePhysical Work Environment 179\u003c\/p\u003e \u003cp\u003eCareer Development 180\u003c\/p\u003e \u003cp\u003eBenefits 181\u003c\/p\u003e \u003cp\u003eSummary 181\u003c\/p\u003e \u003cp\u003eAbout the Author 183\u003c\/p\u003e \u003cp\u003eIndex 185\u003c\/p\u003e \u003cp\u003e\u003cb\u003eVALERIE M. GRUBB\u003c\/b\u003e is founder of the consulting firm Val Grubb \u0026amp; Associates Ltd. She is an innovative, visionary operations leader with an exceptional ability to zero in on the systems, processes, and human capital issues hampering a company’s success. During her career, she served as vice president of strategic operations and initiatives at NBC Universal and played a key role in creating both Oxygen Media and IAC. She is the author of \u003ci\u003ePlanes, Canes, and Automobiles: Connecting with Your Aging Parents through Travel. \u003c\/i\u003e\u003c\/p\u003e  \u003cp\u003eAll managers must learn the science and art of getting work done through others, and the most successful leaders know they’ve never learned it all because our world keeps changing. Difficult economic times, longer life spans, and shifting demographics are just some of the factors altering the face of today’s workforce, which now spans four generations. \u003ci\u003eClash of the Generations\u003c\/i\u003e gives managers, senior leaders, and human resource professionals instructive insight and authoritative guidance for effectively meeting the needs and expectations of team members in every stage of their careers.\u003c\/p\u003e \u003cp\u003eWhether you’re preparing to lead your first team or have led an entire organization for decades, you’ll benefit from this eye-opening examination of the working generations, which systematically defines each age group by the lifetime experiences shaping such core beliefs as work ethic, work-life balance, and long-term career goals. With clear caution against stereotyping people by age, this well-grounded work offers valuable insight on the dissimilarities and commonalities among workers of different ages. Through up-to-date research and illustrative, empirical examples from the author’s own extensive experience, a clear picture emerges with such positive revelations as:  \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eOld habits—not old people—kill innovation, and pairing veteran workers with younger ones has proven to spur innovation at many companies.\u003c\/li\u003e \u003cli\u003eLearning is a lifelong pursuit, and motivating senior team members to develop their skillsets is just as important as mentoring new and mid-career members of the team.\u003c\/li\u003e \u003cli\u003eEmployees and managers worry about job stability, and taking part in developing individualized career plans for your talent is a critical way to retain them.\u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003e Step by step, this everyday guide outlines how to create a workplace culture in which everyone can maximize his or her contributions to the organization. Keep it at your fingertips for when you need advice on best practices for keeping multigenerational cooperation in mind when setting goals, giving feedback, and distributing rewards; confidently allowing a flexible work schedule that maintains productivity; strategically using communication methods to build unity; and many more tasks and concerns. Finally, you get insiders’ perspectives from a diverse cross section of leaders who successfully manage multigenerational workplaces in a variety of industries. Turn age difference into an asset with \u003ci\u003eClash of the Generations.\u003c\/i\u003e\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47988925464805,"sku":"NP9781119212348","price":35.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781119212348.jpg?v=1761782075","url":"https:\/\/k12savings.com\/es\/products\/clash-of-the-generations-isbn-9781119212348","provider":"K12savings","version":"1.0","type":"link"}