{"product_id":"breakthrough-performance-isbn-9780787952310","title":"Breakthrough Performance","description":"Transform your organization. Learn to inspire the critical shared sense of urgency that is key to effective and successful innovation with acclaimed quality management gurus Ellen Gaucher and Richard Coffey as your guides. Drawing on analysis of the most current research and highlighting instructive case examples, Gaucher and Coffey will show you how to enhance organizational readiness and stimulate innovation beyond evolutionary incremental upgrades to achieve revolutionary breakthrough-level improvement in organizational performance.  Tables, Figures, and Exhibits.\u003cbr\u003e \u003cbr\u003e Preface.\u003cbr\u003e \u003cbr\u003e The Authors.\u003cbr\u003e \u003cbr\u003e Health Care's New Sense of Urgency.\u003cbr\u003e \u003cbr\u003e The Relationship Between Business Excellence and Breakthrough Performance.\u003cbr\u003e \u003cbr\u003e Creating a Climate for Breakthrough Performance.\u003cbr\u003e \u003cbr\u003e The Characteristics of Breakthrough Performance.\u003cbr\u003e \u003cbr\u003e How Health Care Leaders Create Breakthrough Performance.\u003cbr\u003e \u003cbr\u003e Sharpening Your Customer Focus.\u003cbr\u003e \u003cbr\u003e Aligning the Organization for Action.\u003cbr\u003e \u003cbr\u003e Team Culture for Breakthrough Performance.\u003cbr\u003e \u003cbr\u003e Involving the Individual.\u003cbr\u003e \u003cbr\u003e Seven Indispensable Tools for Breakthrough.\u003cbr\u003e \u003cbr\u003e The Baldrige Criteria: Your Secret Weapon.\u003cbr\u003e \u003cbr\u003e Conclusion.\u003cbr\u003e \u003cbr\u003e Appendix A. A CompAndium of Questions for Breakthrough.\u003cbr\u003e \u003cbr\u003e Appendix B. Actions to Achieve Breakthrough.\u003cbr\u003e \u003cbr\u003e References.\u003cbr\u003e \u003cbr\u003e Index.  \"Contained in this book is the management framework for driving creativity, continuous improvement, and customer value. A must-read for health care executives and professionals looking to improve operational performance to meet dynamic customer expectations.\" --Dick Smith, partner, PricewaterhouseCoopers LLP\u003cbr\u003e \u003cbr\u003e \"This book is full of strategies for health care leaders to use to accelerate their improvement process.\" --Bob Parent, Conference Program Director, The Conference Board\u003cbr\u003e \u003cbr\u003e \"This book, based on the real world experiences of the authors, is a must-read for health care executives; it provides unique insights and practical advice about how to overcome the daunting challenges of today's health care marketplace.\" --Robert P. Kelch, dean, The University of Iowa College of Medicine ELLEN J. GAUCHER is group vice president for operations\/quality and customer satisfaction at Wellmark, Inc., Blue Cross and Blue Shield of Iowa and South Dakota. She is associate editor for Aspen's Quality Management in Health Care and serves as a board member of the Institute for Healthcare Improvement. RICHARD J. COFFEY, Ph.D., is director of program and operations analysis, and director of research and planning, at the University of Michigan Health System, Ann Arbor, Michigan. He has served in staff, consulting, and leadership roles in many university and community health care, consulting, government, insurance, and private organizations for nearly thirty years.Gaucher and Coffey have co-authored two award-winning books. The first, Transforming Healthcare Organizations, won the 1992 James A. Hamilton book-of-the-year award from the American College of Healthcare Executives. The second, Total Quality in Healthcare, won the American Nurses Association book-of-the-year award in 1993. Innovation Starts HereTransform your organization. Learn to inspire the critical shared sense of urgency that is key to effective and successful innovation with acclaimed quality management gurus Ellen Gaucher and Richard Coffey as your guides. Drawing on analysis of the most current research and highlighting instructive case examples, Gaucher and Coffey will show you how to enhance organizational readiness and stimulate innovation beyond evolutionary incremental upgrades to achieve revolutionary breakthrough-level improvement in organizational performance.\"Contained in this book is the management framework for driving creativity, continuous improvement, and customer value. A must read for health care executives and professionals looking to improve operational performance to meet dynamic customer expectations.\"—Dick Smith, partner, PricewaterhouseCoopers LLP\"This book is full of strategies for health care leaders to use to accelerate their improvement process.\"—Bob Parent, Conference Program Director, The Conference Board\"This book, based on the real world experiences of the authors, is a must read for health care executives; it provides unique insights and practical advice about how to overcome the daunting challenges of today's health care marketplace.\"—Robert P. Kelch, dean, The University of Iowa College of Medicine  Innovation Starts Here  \u003cp\u003eTransform your organization. Learn to inspire the critical shared sense of urgency that is key to effective and successful innovation with acclaimed quality management gurus Ellen Gaucher and Richard Coffey as your guides. Drawing on analysis of the most current research and highlighting instructive case examples, Gaucher and Coffey will show you how to enhance organizational readiness and stimulate innovation beyond evolutionary incremental upgrades to achieve revolutionary breakthrough-level improvement in organizational performance.\u003c\/p\u003e \u003cp\u003e\"Contained in this book is the management framework for driving creativity, continuous improvement, and customer value. A must read for health care executives and professionals looking to improve operational performance to meet dynamic customer expectations.\"—Dick Smith, partner, PricewaterhouseCoopers LLP\u003c\/p\u003e \u003cp\u003e\"This book is full of strategies for health care leaders to use to accelerate their improvement process.\"—Bob Parent, Conference Program Director, The Conference Board\u003c\/p\u003e \u003cp\u003e\"This book, based on the real world experiences of the authors, is a must read for health care executives; it provides unique insights and practical advice about how to overcome the daunting challenges of today's health care marketplace.\"—Robert P. Kelch, dean, The University of Iowa College of Medicine\u003c\/p\u003e","brand":"Jossey-Bass","offers":[{"title":"Default Title","offer_id":47988856946917,"sku":"NP9780787952310","price":66.5,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780787952310.jpg?v=1761781798","url":"https:\/\/k12savings.com\/es\/products\/breakthrough-performance-isbn-9780787952310","provider":"K12savings","version":"1.0","type":"link"}