{"product_id":"breaking-digital-gridlock-website-isbn-9781119421955","title":"Breaking Digital Gridlock, + Website","description":"\u003cb\u003eStrategic technology strategy for smaller financial institutions\u003c\/b\u003e \u003cp\u003e\u003ci\u003eBreaking Digital Gridlock\u003c\/i\u003e empowers credit unions and community banks to make the shift to digital—even without a seven-figure consulting budget. From leadership, to technology, to security, and more, this book provides effective, real-world strategies for taking the leap without tearing your organization apart. With an emphasis on maintaining the culture, services, and features you have carefully crafted for your customers over the years, these strategies allow you to make your organization more resistant to digital disruption by adopting key technologies at key points in their evolution. Expert advice grounded in practicality shows how FinTech partnerships and strategic technology acquisition can foster new growth with minimal disruption, and how project management can be restructured to most effectively implement any digital solution and how to implement and leverage analytics. Specific implementation advice coupled with expert approaches offer the ability to modernize in an efficient, organized, financially-sound manner. \u003c\/p\u003e\u003cp\u003eThe companion website features a digital readiness assessment that helps clarify the breadth and scope of the change, and serves as a progress check every step of the way. Access to digital assets helps smooth the path to implementation, and a reader forum facilitates the exchange of ideas, experiences, and advice. \u003c\/p\u003e\u003cul\u003e \u003cli\u003eIdentify revolutionary versus evolutionary technology opportunities\u003c\/li\u003e \u003cli\u003eEmpower employee innovation, and stop managing all risk out of good ideas\u003c\/li\u003e \u003cli\u003eUnderstand blockchain, machine learning, cloud computing, and other technologies\u003c\/li\u003e \u003cli\u003eForge strategic partnerships that will drive growth and success amidst technological upheaval\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eIt is widely accepted that digital is the future of banking, but \u003ci\u003eknowing\u003c\/i\u003e is not the same as \u003ci\u003edoing\u003c\/i\u003e. If your organization has been riding the fence for too long amidst uncertainty and budget constraints, \u003ci\u003eBreaking Digital Gridlock\u003c\/i\u003e provides the solutions, strategies, and knowledge you need to begin moving forward. \u003c\/p\u003e\u003cp\u003eForeword xi\u003c\/p\u003e \u003cp\u003ePreface xv\u003c\/p\u003e \u003cp\u003eAcknowledgments xxi\u003c\/p\u003e \u003cp\u003eIntroduction xxiii\u003c\/p\u003e \u003cp\u003eFive Myths about Going Digital xxiii\u003c\/p\u003e \u003cp\u003eJohn’s Story xxvi\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart I Processes 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1 How to Improve Internal Processes 3\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRegulatory Gridlock 3\u003c\/p\u003e \u003cp\u003eRegulatory Gridlock in Action 4\u003c\/p\u003e \u003cp\u003eThe Risk Spectrum 5\u003c\/p\u003e \u003cp\u003eFlawed Bank Processes 7\u003c\/p\u003e \u003cp\u003eContinual Improvement 9\u003c\/p\u003e \u003cp\u003eProject Management 10\u003c\/p\u003e \u003cp\u003eWaterfall 10\u003c\/p\u003e \u003cp\u003eAgile 11\u003c\/p\u003e \u003cp\u003eWhen to Use Agile versus Waterfall 13\u003c\/p\u003e \u003cp\u003eIn-house Staff and Outside Vendors 13\u003c\/p\u003e \u003cp\u003eProcess Management 16\u003c\/p\u003e \u003cp\u003eTeam Organization: Centers of Excellence 17\u003c\/p\u003e \u003cp\u003eCultural Considerations 18\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart II Technology 21\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2 Tech Evolution versus Tech Revolution 23\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eEvolutionary Technology 23\u003c\/p\u003e \u003cp\u003eEvolution in Banking 25\u003c\/p\u003e \u003cp\u003eTrue Revolution 27\u003c\/p\u003e \u003cp\u003eThe Financial Revolution 29\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3 The Cloud 35\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Financial Cloud 36\u003c\/p\u003e \u003cp\u003eWhat Are You Afraid Of? 39\u003c\/p\u003e \u003cp\u003eIt Is Hard to Control 39\u003c\/p\u003e \u003cp\u003eIt Is Insecure 40\u003c\/p\u003e \u003cp\u003eData Will Be Shared with Others 40\u003c\/p\u003e \u003cp\u003eIt’s Unreliable 41\u003c\/p\u003e \u003cp\u003eIt’s Super Expensive 41\u003c\/p\u003e \u003cp\u003eThere Will Be Staff Cuts 42\u003c\/p\u003e \u003cp\u003eThe Internet Could Go Down 43\u003c\/p\u003e \u003cp\u003eIt Is a Direct Expense 43\u003c\/p\u003e \u003cp\u003eWhat about Our Data Center? 44\u003c\/p\u003e \u003cp\u003eThe Cloud Won’t Conform to Regulatory Needs 44\u003c\/p\u003e \u003cp\u003eThe Cloud Kills Baby Seals 44\u003c\/p\u003e \u003cp\u003eTypes of Cloud Services 45\u003c\/p\u003e \u003cp\u003eInfrastructure as a Service (IaaS) 45\u003c\/p\u003e \u003cp\u003eSoftware as a Service (SaaS) 46\u003c\/p\u003e \u003cp\u003ePlatform as a Service (PaaS) 46\u003c\/p\u003e \u003cp\u003eMajor Players in the Cloud 47\u003c\/p\u003e \u003cp\u003eAmazon Web Services 47\u003c\/p\u003e \u003cp\u003eMicrosoft Azure 48\u003c\/p\u003e \u003cp\u003eGoogle Compute Engine 48\u003c\/p\u003e \u003cp\u003eCommonalities between Each of These Platforms 48\u003c\/p\u003e \u003cp\u003eHow to Choose? 49\u003c\/p\u003e \u003cp\u003eCapital One in the Cloud 49\u003c\/p\u003e \u003cp\u003eStrategies for Moving to the Cloud 49\u003c\/p\u003e \u003cp\u003eNote 52\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4 Artificial Intelligence 53\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eComputers Will Be Trainable 53\u003c\/p\u003e \u003cp\u003eMachine Learning: Familiar Names 54\u003c\/p\u003e \u003cp\u003eArtificial Intelligence versus Intelligent Augmentation 56\u003c\/p\u003e \u003cp\u003eThe AI Threat 67\u003c\/p\u003e \u003cp\u003eNotes 70\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 5 Application Programming Interface (API) 71\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhy Create an API? 71\u003c\/p\u003e \u003cp\u003eGetting Started 83\u003c\/p\u003e \u003cp\u003eFor the Technology Organization 83\u003c\/p\u003e \u003cp\u003eFor the Services Organization 83\u003c\/p\u003e \u003cp\u003eThe Second Step 84\u003c\/p\u003e \u003cp\u003eThe Third Step 84\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 6 Blockchain and Cryptocurrency 87\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBitcoin: A Brief History 87\u003c\/p\u003e \u003cp\u003eDecentralization 88\u003c\/p\u003e \u003cp\u003eSecurity 90\u003c\/p\u003e \u003cp\u003eBlockchain 91\u003c\/p\u003e \u003cp\u003ePermissioned Networks 97\u003c\/p\u003e \u003cp\u003eHow to Use a Distributed Ledger 99\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart III Security 103\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 7 Sovereign Identity 105\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eTrust Frameworks 110\u003c\/p\u003e \u003cp\u003eEncryption and Data Security 111\u003c\/p\u003e \u003cp\u003eSovereign Identity in Practice 113\u003c\/p\u003e \u003cp\u003eWeaknesses in the Current Identity System 115\u003c\/p\u003e \u003cp\u003ePhishing 115\u003c\/p\u003e \u003cp\u003eEMV 115\u003c\/p\u003e \u003cp\u003eConsumer Privacy Concerns 116\u003c\/p\u003e \u003cp\u003eAn Opportunity for Financial Institutions 116\u003c\/p\u003e \u003cp\u003eNote 123\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 8 The Hacker Threat 125\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Artificial Intelligence Threat 127\u003c\/p\u003e \u003cp\u003ePlanning for the Worst 128\u003c\/p\u003e \u003cp\u003eOperation Ababil 132\u003c\/p\u003e \u003cp\u003eDDoS Attacks 133\u003c\/p\u003e \u003cp\u003eBe Afraid When Things Are Down. Be \u003ci\u003eVery \u003c\/i\u003eAfraid When Things Are Going Well 134\u003c\/p\u003e \u003cp\u003eSecurity as a Process of Innovation 136\u003c\/p\u003e \u003cp\u003eThe Equifax Breach 137\u003c\/p\u003e \u003cp\u003eScenario Planning 141\u003c\/p\u003e \u003cp\u003eScenario 1: NSA Backdoor 141\u003c\/p\u003e \u003cp\u003eScenario 2: Ransomware 143\u003c\/p\u003e \u003cp\u003eScenario 3: Cyber Infrastructure Attack 144\u003c\/p\u003e \u003cp\u003eScenario 4: Internet of Things Breach 145\u003c\/p\u003e \u003cp\u003eNotes 147\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart IV People 149\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 9 The Digital Change Is for Everyone 151\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eHuman Resources 151\u003c\/p\u003e \u003cp\u003eRemote Employees 151\u003c\/p\u003e \u003cp\u003eEvaluations 153\u003c\/p\u003e \u003cp\u003eCareer Paths 153\u003c\/p\u003e \u003cp\u003eIncentives and Compensation 154\u003c\/p\u003e \u003cp\u003eRecruiting 154\u003c\/p\u003e \u003cp\u003eTraining 155\u003c\/p\u003e \u003cp\u003eDress Code 157\u003c\/p\u003e \u003cp\u003eFacilities 157\u003c\/p\u003e \u003cp\u003eWorkspaces 158\u003c\/p\u003e \u003cp\u003eWi-Fi 159\u003c\/p\u003e \u003cp\u003eEquipment 159\u003c\/p\u003e \u003cp\u003eMeet-ups 160\u003c\/p\u003e \u003cp\u003eAccounting: Software Depreciating 160\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 10 Who Can Break Gridlock? 165\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCommon Symptoms of People Problems 168\u003c\/p\u003e \u003cp\u003eLack of Consistency 168\u003c\/p\u003e \u003cp\u003eCost and Time Overruns 168\u003c\/p\u003e \u003cp\u003eHuman Solutions 169\u003c\/p\u003e \u003cp\u003eChief Digital Officer (CDO) 169\u003c\/p\u003e \u003cp\u003eChief Analytic Officer (CAO) 170\u003c\/p\u003e \u003cp\u003eData Is Money 171\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart V Culture 175\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 11 Culture and Innovation 177\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eWhere Does Culture Start? 178\u003c\/p\u003e \u003cp\u003eCulture Breakdowns 180\u003c\/p\u003e \u003cp\u003eCulture and Talent 181\u003c\/p\u003e \u003cp\u003eSteps to an Innovative Culture 185\u003c\/p\u003e \u003cp\u003eCollaboration 186\u003c\/p\u003e \u003cp\u003eCommunications 188\u003c\/p\u003e \u003cp\u003eRewards and Evaluations 191\u003c\/p\u003e \u003cp\u003eAchievement versus Alignment 191\u003c\/p\u003e \u003cp\u003eNotes 194\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 12 Culture and Technology 195\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA Tale of Two Cultures 195\u003c\/p\u003e \u003cp\u003eHaving It Your Way—BYOP 200\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePart VI Strategy 205\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 13 The Long View 207\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Problem: Banking and Financial Competitors 208\u003c\/p\u003e \u003cp\u003eThreats: The \u003ci\u003e–tions \u003c\/i\u003e209\u003c\/p\u003e \u003cp\u003eInterchange Compression 209\u003c\/p\u003e \u003cp\u003eCannibalization 211\u003c\/p\u003e \u003cp\u003eDigitization 212\u003c\/p\u003e \u003cp\u003eMobilization 212\u003c\/p\u003e \u003cp\u003eDisintermediation 213\u003c\/p\u003e \u003cp\u003eThe Reality of Change 213\u003c\/p\u003e \u003cp\u003eChanging Features or Services 215\u003c\/p\u003e \u003cp\u003eCost 217\u003c\/p\u003e \u003cp\u003eService 217\u003c\/p\u003e \u003cp\u003eSecurity 217\u003c\/p\u003e \u003cp\u003eFeatures 217\u003c\/p\u003e \u003cp\u003eHow Solutions Can Fail 218\u003c\/p\u003e \u003cp\u003eNote 224\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 14 Digital Governance 225\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eReview Proposed Products and Integration 228\u003c\/p\u003e \u003cp\u003eChange Control 229\u003c\/p\u003e \u003cp\u003eReview Security 229\u003c\/p\u003e \u003cp\u003eAccountability 229\u003c\/p\u003e \u003cp\u003eBusiness Continuity 230\u003c\/p\u003e \u003cp\u003eSchedule Approval 231\u003c\/p\u003e \u003cp\u003eBuild versus Buy 231\u003c\/p\u003e \u003cp\u003eFinal Approval on Recommended Vendors 232\u003c\/p\u003e \u003cp\u003eData Governance 233\u003c\/p\u003e \u003cp\u003eData Quality 236\u003c\/p\u003e \u003cp\u003eData Security 238\u003c\/p\u003e \u003cp\u003eData Duplication 238\u003c\/p\u003e \u003cp\u003eData Engineering 239\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 15 Using Data Analytics 243\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eLook Ahead 244\u003c\/p\u003e \u003cp\u003eCredit Card Usage 246\u003c\/p\u003e \u003cp\u003eUsage Monitoring 249\u003c\/p\u003e \u003cp\u003eDigital “Why” 101 250\u003c\/p\u003e \u003cp\u003eDigital Marketing 252\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 16 Big Data and the Zombie Apocalypse 259\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eApocalyptic Risk 261\u003c\/p\u003e \u003cp\u003eStaffing in an Apocalypse 261\u003c\/p\u003e \u003cp\u003eCreating Value 264\u003c\/p\u003e \u003cp\u003eDigital Insight and Intuition 265\u003c\/p\u003e \u003cp\u003eData Is Valuable 266\u003c\/p\u003e \u003cp\u003eData Is a Discipline 269\u003c\/p\u003e \u003cp\u003eTypes of Analytics 273\u003c\/p\u003e \u003cp\u003eNote 278\u003c\/p\u003e \u003cp\u003eConclusion 279\u003c\/p\u003e \u003cp\u003eCultural Issues 281\u003c\/p\u003e \u003cp\u003ePeople Strategy 282\u003c\/p\u003e \u003cp\u003eProcess Changes 283\u003c\/p\u003e \u003cp\u003eTechnology 284\u003c\/p\u003e \u003cp\u003eSecurity 286\u003c\/p\u003e \u003cp\u003eAbout the Companion Website 289\u003c\/p\u003e \u003cp\u003eIndex 291\u003c\/p\u003e   \u003cp\u003e\u003cb\u003eJOHN BEST\u003c\/b\u003e is a thought leader recognized throughout the FinTech arena, with a particular affinity for credit unions. John is the founder and CEO of the financial technology firm, Best Innovation Group (BIG), which focuses on industry-wide code sharing and API prototype development. He speaks regularly at industry events, hosts a weekly FinTech podcast, and facilitates a highly interactive financial technology forum.    \u003c\/p\u003e\u003cp\u003e\u003cb\u003eE\u003c\/b\u003everybody knows that digital is the future of banking, so what's stopping your institution from taking the evolutionary leap into 21\u003csup\u003est\u003c\/sup\u003e century banking and giving your members and customers the kinds of e-offerings and services currently available from large commercial banks? \u003c\/p\u003e\u003cp\u003eWhile the answers to that question may vary—ranging from resistance to cultural change, misconceptions regarding the cost and complexity of upgrading to a modern digital system, and even reluctance among hidebound board members—the outcome is always the same: stagnation and a loss of competitiveness. \u003c\/p\u003e\u003cp\u003eDon't let your fear of the unknown allow your more forward-thinking competitors to leave you in the dust. You \u003ci\u003ecan\u003c\/i\u003e make the transition to digital, and, as you'll discover within the pages of this book, it's easier, less expensive, and far less disruptive than you may think. \u003c\/p\u003e\u003cp\u003eWritten by a uniquely qualified author who has spent the past several decades leading technology change at smaller banking institutions, \u003ci\u003eBreaking Digital Gridlock\u003c\/i\u003e empowers credit unions and community banks to make the shift to digital—without a seven-figure consulting budget. \u003c\/p\u003e\u003cp\u003eCombining expert insight and advice, with practical, real-world guidance on leadership, technology, security, and more, \u003ci\u003eBreaking Digital Gridlock\u003c\/i\u003e provides the solutions, strategies, and knowledge you need to move your institution into the digital future. You'll learn to: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eIdentify revolutionary versus evolutionary technology opportunities\u003c\/li\u003e \u003cli\u003eEmpower employee innovation and be more receptive to good ideas from employees\u003c\/li\u003e  \u003cli\u003eUnderstand blockchain, machine learning, cloud computing, and other technologies\u003c\/li\u003e \u003cli\u003eForge strategic partnerships that will drive growth and success amid technological upheaval\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThe companion website supplies you with a digital readiness assessment that helps give you a clear picture of the scope of the change you need to make, along with a progress chart that guides you through every step of the process. It also provides access to digital assets that help facilitate implementation, as well as access to a reader forum where you can exchange ideas, experiences, and advice with your colleagues at institutions around the world. \u003c\/p\u003e\u003cp\u003eNo matter the perceived obstacles to upgrading your organization's digital profile, it all adds up to the same thing: institutional gridlock. Don't get left idling in the slow lane. You owe it to your customers to break through the digital gridlock, and this book shows you how.    \u003c\/p\u003e\u003cp\u003e\u003cb\u003ePRAISE FOR\u003c\/b\u003e BREAKING\u003cb\u003e\u003c\/b\u003e DIGITAL GRIDLOCK \u003c\/p\u003e\u003cp\u003e\"As a science fiction writer I am interested in all aspects of the future, including the future of business, finance, and money. This book is a manual for that future, and it's a fascinating and insightful read.\" \u003c\/p\u003e\u003cp\u003e \u003cb\u003e—Kevin J. Anderson,\u003c\/b\u003e \u003ci\u003eNew York Times\u003c\/i\u003e bestselling author and   noted futurist \u003c\/p\u003e\u003cp\u003e\"John Best does a brilliant job of breaking down complex topics such as blockchain, AI and machine learning into the what, the why, and the how for non-technical executives. It's the new desk-top reference for our executive team.\" \u003c\/p\u003e\u003cp\u003e \u003cb\u003e—John Janclaes,\u003c\/b\u003e CEO, Partners Federal Credit Union, Author of   \u003ci\u003eDoing What Matters\u003c\/i\u003e \u003c\/p\u003e\u003cp\u003e\"In such a fast paced and complex world in technology, John does a great job of breaking down emerging digital technologies. A must-read  for any executive looking to digest topics such as blockchain, machine learning, and the future of identity.\" \u003c\/p\u003e\u003cp\u003e \u003cb\u003e—John Ainsworth,\u003c\/b\u003e CEO, CULedger\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47988855701733,"sku":"NP9781119421955","price":40.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781119421955.jpg?v=1761781792","url":"https:\/\/k12savings.com\/es\/products\/breaking-digital-gridlock-website-isbn-9781119421955","provider":"K12savings","version":"1.0","type":"link"}