{"product_id":"beyond-the-five-whys-isbn-9781394191055","title":"Beyond the Five Whys","description":"\u003cp\u003e\u003cb\u003eA straightforward explanation of root cause analysis and systems thinking, illustrating, with real-world examples and first-hand accounts, why things can ‘slip through our fingers’ and what to do to reduce the chances of things going off track. \u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003ci\u003eBeyond the Five Whys \u003c\/i\u003esummarises, for the first time, many of the tried and tested ways of understanding problems using insights from aviation, high reliability organisations and a range of thought-provoking sources. The book provides readers with a clear and structured explanation how to analyse setbacks and head off problems in the first place\u003ci\u003e. \u003c\/i\u003eIt will challenge much of the received wisdom, such as the idea there can be one root cause or that a person or bad culture could be a root cause. \u003c\/p\u003e\u003cp\u003eSpecific areas covered: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eLearn what root causes are, how they differ from immediate and contributing causes and why it’s so important to go beyond the Five Whys technique for root cause analysis.\u003c\/li\u003e \u003cli\u003eRecalibrate the way you think about things going wrong, incorporating insights from systems thinking, so you can be clearer what ‘cultural’ or systemic problems mean in practice. \u003c\/li\u003e \u003cli\u003eLearn about the eight principal ways things can slip through our fingers.\u003c\/li\u003e \u003cli\u003eGo beyond the blame game and firefighting to avoid the never ending cycle of repeating issues.\u003c\/li\u003e \u003cli\u003eStrengthen your ability to read the output of a ‘lessons learned’ or enquiry report.\u003c\/li\u003e \u003cli\u003eGet a fresh perspective, using these techniques, on why the Titanic tragedy turned out so badly, and understand the numerous parallels between what happened then and a range of recent setbacks we have seen, such as the Covid 19 pandemic. \u003c\/li\u003e \u003cli\u003eConsider the broader application of these techniques to some of the challenges we face in the 21\u003csup\u003est\u003c\/sup\u003e century.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003ci\u003eBeyond the Five Whys \u003c\/i\u003ealso contains supplemental guidance how to make improvements in an organisation. It is of value to business managers and those in specialist roles such as GRC, ESG, risk, compliance, quality, project management, H\u0026amp;S, IT, and internal audit roles. \u003c\/p\u003e\u003cp\u003eIntroduction ix\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSection 1: A High-level Overview of RCA and Systems Thinking 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 1: Critical Points Concerning Root Cause Analysis (RCA) 3\u003c\/p\u003e \u003cp\u003eChapter 2: The Fishbone Diagram and Eight Ways of Understanding Why 15\u003c\/p\u003e \u003cp\u003eChapter 3: Systems Thinking and Eight Ways to Understand Why, with Connections 23\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSection 2: Eight Ways to Understand Why, With Connections 43\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 4: Setting Appropriate Strategies, Goals, and Understanding Risks 45\u003c\/p\u003e \u003cp\u003eChapter 5: Having Timely, Accurate Data, Information and Communications 63\u003c\/p\u003e \u003cp\u003eChapter 6: Setting Appropriate Roles, Responsibilities, Accountabilities and Authorities 79\u003c\/p\u003e \u003cp\u003eChapter 7: Ensuring a Suitable Design 93\u003c\/p\u003e \u003cp\u003eChapter 8: Understanding and Accommodating External Factors 103\u003c\/p\u003e \u003cp\u003eChapter 9: Effective Building, Maintenance and Change 119\u003c\/p\u003e \u003cp\u003eChapter 10: Understanding and Adapting to ‘Human Factors’ 139\u003c\/p\u003e \u003cp\u003eChapter 11: Addressing Resources, Priorities and Dilemmas 167\u003c\/p\u003e \u003cp\u003eChapter 12: The Titanic Tragedy and Parallels with Modern Disasters 185\u003c\/p\u003e \u003cp\u003e\u003cb\u003eSection 3: Taking Action, Now and in the Future 215\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eChapter 13: The Challenges with Action Planning 217\u003c\/p\u003e \u003cp\u003eChapter 14: Where Are We Now and Looking Ahead 229\u003c\/p\u003e \u003cp\u003eAppendix A: Practical Advice on Action Planning 243\u003c\/p\u003e \u003cp\u003eAppendix B: Practical Advice to Improve RCA in an Organisation 251\u003c\/p\u003e \u003cp\u003eAppendix C: Practical Advice for Internal Audit and Others in an Audit or Inspection Role 267\u003c\/p\u003e \u003cp\u003eAcknowledgements 287\u003c\/p\u003e \u003cp\u003eNotes 289\u003c\/p\u003e \u003cp\u003eIndex 331\u003c\/p\u003e  \u003cp\u003e\u003cb\u003eJAMES C. PATERSON\u003c\/b\u003e is Director of Risk \u0026amp; Assurance Insights. He spent more than twenty years in a corporate career and was the Chief Audit Executive for the AstraZeneca group. Since then he has been consulting for more than a decade on a range of topics, increasingly focusing on Root Cause Analysis.    \u003c\/p\u003e\u003cp\u003eWhy do some problems seem so difficult to fix, and why do others seem to come out of nowhere, without warning? Why do we spend so much time putting out fires instead of strategically planning to prevent issues from arising in the first place? Why can allocating blame get in the way of finding the underlying reasons things haven’t gone to plan? Why was the Titanic tragedy so bad and what lessons can we learn from it to this day?  \u003c\/p\u003e\u003cp\u003eFor readers who are already familiar with root cause analysis (RCA), as well as for those who are new to this powerful way of thinking, \u003ci\u003eBeyond the Five Whys: Root Cause Analysis and Systems Thinking\u003c\/i\u003e offers advice on how to get to the heart of what causes incidents and setbacks to occur, and how to maximise the chances of things going right in the first place. \u003c\/p\u003e\u003cp\u003eThis book’s title refers to one of the most popular RCA techniques: the 5 whys method. Whilst it can provide some useful insights, it often leads us to miss the bigger picture. That’s why author James C. Paterson introduces the systems thinking approach to understanding root causes. \u003c\/p\u003e\u003cp\u003eWith systems thinking, we can step back to see the subtle factors that may be contributing to a problem and gain clarity as to why you can do 99% of the right things and still end up with a catastrophic set back. The book also explains why some??‘obvious’ solutions to problems don’t work and may even make things worse. \u003c\/p\u003e\u003cp\u003e\u003ci\u003eBeyond the Five Whys\u003c\/i\u003e contains a range of contributions from managers who have experienced setbacks and who have been prepared, often for the first time, to provide an ‘inside story’ of what can go wrong and why. \u003c\/p\u003e\u003cp\u003eThe book also distils a lot of practical advice from public inquiries, medicine, aviation, quality management and other sources, so readers have, in one volume, the essentials regarding these often poorly understood topics.  \u003c\/p\u003e\u003cp\u003eThis is a book to read if you are looking for a fresh perspective on why things don’t go to plan and why sometimes we see similar things going wrong repeatedly; and suggests how to plan for success with more confidence. It contains additional material for those working in organisations who want to upgrade their current approach to Root Cause??Analysis.       \u003c\/p\u003e\u003cp\u003e\u003cb\u003ePraise for Beyond the Five Whys\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e“James uses a combination of real-life stories and best practice insights to present a practical approach to root cause analysis that will help shift your mindset to unleash the power of being more curious.”\u003cbr\u003e \u003cb\u003e—Damian Finio,\u003c\/b\u003e CFO Phibro Animal Healthcare Corporation \u003c\/p\u003e\u003cp\u003e“As the world becomes ever more complex and fast paced it is imperative that we become outstanding at learning from experience. Somehow, we must get beyond blame and shame when examining why things go wrong. Otherwise, we will just repeat, and probably make bigger mistakes.”\u003cbr\u003e \u003cb\u003e—Andrew Pal CEng,\u003c\/b\u003e FIMechE (Leadership Coach and Organisation Consultant) \u003c\/p\u003e\u003cp\u003e“James Paterson, a former Chief Audit Executive, tackles a topic of immense importance across all organizational sectors. The book also includes practical guidance from leaders in business, risk and audit.”\u003cbr\u003e \u003cb\u003e—Nancy Haig,\u003c\/b\u003e CIA, CBA, CFE, CRISC, Principal - PIAC LLC \u003c\/p\u003e\u003cp\u003e“Through clear explanations and real-world examples, readers will learn how to systematically identify root causes and develop effective solutions that address the underlying problems. This book is a valuable resource that professionals can read and start to apply to improve their problem-solving skills and make a positive impact within their organizations. Highly recommend!”\u003cbr\u003e \u003cb\u003e—Sandeep Das\u003c\/b\u003e - Head of Internal Audit, St John Ambulance\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47988808483045,"sku":"NP9781394191055","price":50.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781394191055.jpg?v=1761781672","url":"https:\/\/k12savings.com\/es\/products\/beyond-the-five-whys-isbn-9781394191055","provider":"K12savings","version":"1.0","type":"link"}