{"product_id":"benchmarking-in-the-public-and-nonprofit-sectors-isbn-9780787998318","title":"Benchmarking in the Public and Nonprofit Sectors","description":"The first edition of \u003ci\u003eBenchmarking in the Public and Nonprofit Sectors\u003c\/i\u003e offered public officials and administrators at all levels of government a unique and practical guide to identifying best practices and implementing them in their organizations. Based on the most current research, this new edition of the best-selling guide provides an updated, solution-driven methodology for benchmarking in both the public and nonprofit sectors. Unique in its focus solely on benchmarking, the authors take a step-by-step approach to two benchmarking techniques, differentiating between the two and then providing a new approach to solution-driven benchmarking that requires less time and fewer resources.\u003cbr\u003e \u003cbr\u003e \u003ci\u003eBenchmarking in the Public and Nonprofit Sectors\u003c\/i\u003e provides new tools, many updated case studies, and additional examples not only from government and nonprofit agencies, but also from the international community. This important resource will help practitioners implement a quick, proven method as they search for solutions to their most pressing problems.\u003cbr\u003e \u003cbr\u003e Praise for \u003ci\u003eBenchmarking in the Public and Nonprofit Sectors\u003c\/i\u003e\u003cbr\u003e \u003cbr\u003e \"This is an important management tool for government and nonprofit managers to make their agencies more effective, efficient, and responsive to their constituencies.\"\u003cbr\u003e -W. David Patton, director, Center for Public Policy and Administration, University of Utah  Figures, Tables, Exhibits, and Worksheets.  \u003cp\u003eAcknowledgments.\u003c\/p\u003e \u003cp\u003eThe Authors.\u003c\/p\u003e \u003cp\u003eIntroduction.\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART ONE: WELCOME TO BENCHMARKING.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1. The Foundations of Benchmarking.\u003c\/p\u003e \u003cp\u003eHistorical Context.\u003c\/p\u003e \u003cp\u003eBenchmarking in the Twenty-First Century.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e2. Benchmarking and Performance Measures.\u003c\/p\u003e \u003cp\u003ePurpose of Performance Measures.\u003c\/p\u003e \u003cp\u003eIPOLO Model of Performance Measures.\u003c\/p\u003e \u003cp\u003ePerformance Measures and Government.\u003c\/p\u003e \u003cp\u003ePerformance Measures and Management.\u003c\/p\u003e \u003cp\u003eImportance of Measures, Comparisons, and Benchmarking.\u003c\/p\u003e \u003cp\u003eSelecting Measures for Benchmarking.\u003c\/p\u003e \u003cp\u003eMeasurement Challenges in the Public and Nonprofit Sectors.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART TWO: BENCHMARKING METHODS.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e3. Preparing for Benchmarking.\u003c\/p\u003e \u003cp\u003eDetermine Readiness for Benchmarking.\u003c\/p\u003e \u003cp\u003eSelect a Benchmarking Method.\u003c\/p\u003e \u003cp\u003eMajor Benchmarking Pitfalls.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e4. The Traditional Benchmarking Method.\u003c\/p\u003e \u003cp\u003eOther Views of the Benchmarking Methods.\u003c\/p\u003e \u003cp\u003eEleven-Step Traditional Benchmarking Method.\u003c\/p\u003e \u003cp\u003eExamples of Traditional Benchmarking.\u003c\/p\u003e \u003cp\u003eWarnings About Traditional Benchmarking.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e5. The Solution-Driven Benchmarking Method.\u003c\/p\u003e \u003cp\u003eSnapshot of the Solution-Driven Method.\u003c\/p\u003e \u003cp\u003eSteps in the Solution-Driven Method.\u003c\/p\u003e \u003cp\u003eExamples of Solution-Driven Benchmarking.\u003c\/p\u003e \u003cp\u003eCommon Sense or Methodology?.\u003c\/p\u003e \u003cp\u003eWarnings About the Solution-Driven Method.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART THREE: BENCHMARKING IN SECTORS.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e6. Benchmarking in State and Local Government.\u003c\/p\u003e \u003cp\u003eHistorical Overview.\u003c\/p\u003e \u003cp\u003eBenchmarking and State Governments.\u003c\/p\u003e \u003cp\u003eWhy State and Local Governments Pursue Benchmarking.\u003c\/p\u003e \u003cp\u003eWho Should Participate in a Benchmarking Project?\u003c\/p\u003e \u003cp\u003eIs the Public Sector Better off Due to Benchmarking?\u003c\/p\u003e \u003cp\u003eCriminal Intake in Salt Lake County, Utah: A Solution-Driven Approach in the Public Sector.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e7. Benchmarking in Nonprofits.\u003c\/p\u003e \u003cp\u003eWhat Is a Nonprofit?\u003c\/p\u003e \u003cp\u003ePressure to Benchmark.\u003c\/p\u003e \u003cp\u003eNonprofit Leadership and Solution-Driven Benchmarking.\u003c\/p\u003e \u003cp\u003eExamples of Solution-Driven Benchmarking in Nonprofits.\u003c\/p\u003e \u003cp\u003eeNonprofit Benchmarks Study.\u003c\/p\u003e \u003cp\u003eSelecting Potential Benchmarking Partners.\u003c\/p\u003e \u003cp\u003eThinking Ahead.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e8. Benchmarking in the International Community.\u003c\/p\u003e \u003cp\u003eGeneral Characteristics of International Benchmarking.\u003c\/p\u003e \u003cp\u003eExamples of International Benchmarking.\u003c\/p\u003e \u003cp\u003eLessons Learned.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART FOUR: BENCHMARKING AND ACCOUNTABILITY.\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e9. Benchmarking for Improving Accountability.\u003c\/p\u003e \u003cp\u003eWhat Is Accountability?\u003c\/p\u003e \u003cp\u003eIncreased Attention to Accountability.\u003c\/p\u003e \u003cp\u003eHow Benchmarking Contributes to Accountability.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e10. Benchmarking and Performing an Audit.\u003c\/p\u003e \u003cp\u003eWhy Use Benchmarking in Audits?\u003c\/p\u003e \u003cp\u003eBasic Benchmarking Skills for Auditors.\u003c\/p\u003e \u003cp\u003eUsing Traditional Benchmarking in Audits.\u003c\/p\u003e \u003cp\u003eUsing Solution-Driven Benchmarking in Audits.\u003c\/p\u003e \u003cp\u003eAn Example from the DOI.\u003c\/p\u003e \u003cp\u003eWarnings About the Solution-Driven Method.\u003c\/p\u003e \u003cp\u003eSolution-Driven Benchmarking and the Audit Plan.\u003c\/p\u003e \u003cp\u003eSummary.\u003c\/p\u003e \u003cp\u003e11. Conclusion.\u003c\/p\u003e \u003cp\u003eSustaining the Momentum for Benchmarking: Creating a Learning Organization.\u003c\/p\u003e \u003cp\u003eConducting Needed Research.\u003c\/p\u003e \u003cp\u003eNext Steps.\u003c\/p\u003e \u003cp\u003eResources.\u003c\/p\u003e \u003cp\u003eGlossary.\u003c\/p\u003e \u003cp\u003eReferences.\u003c\/p\u003e \u003cp\u003eIndex.\u003c\/p\u003e  \u003cp\u003ePatricia Keehley has more than 30 years of public and private sector management experience, including numerous benchmarking projects. She is the founder and president of the iKon Group, inc., a consulting firm specializing in providing performance improvement services to the public and nonprofit sectors. Formerly, she was assistant professor in the department of political science and criminal justice at Southern Utah University.\u003c\/p\u003e \u003cp\u003eNeil N. Abercrombie is a policy analyst for the Utah League of Cities and Towns. His research focuses on municipal finance, local government management, and municipal government and nonprofit sector collaboration.\u003c\/p\u003e  \u003cp\u003eBenchmarking in the Public and Nonprofit Sectors\u003c\/p\u003e \u003cp\u003eThe first edition of Benchmarking in the Public and Nonprofit Sectors offered public officials and administrators at all levels of government a unique and practical guide to identifying best practices and implementing them in their organizations. Based on the most current research, this new edition of the best-selling guide provides an updated, solution-driven methodology for benchmarking in both the public and nonprofit sectors. Unique in its focus solely on benchmarking, the authors take a step-by-step approach to two benchmarking techniques, differentiating between the two and then providing a new approach to solution-driven benchmarking that requires less time and fewer resources.\u003c\/p\u003e \u003cp\u003eBenchmarking in the Public and Nonprofit Sectors provides new tools, many updated case studies, and additional examples not only from government and nonprofit agencies, but also from the international community. This important resource will help practitioners implement a quick, proven method as they search for solutions to their most pressing problems.\u003c\/p\u003e \u003cp\u003ePraise for Benchmarking in the Public and Nonprofit Sectors\u003c\/p\u003e \u003cp\u003e\"This is an important management tool for government and nonprofit managers to make their agencies more effective, efficient, and responsive to their constituencies.\"\u003cbr\u003e —W. David Patton, director, Center for Public Policy and Administration, University of Utah\u003c\/p\u003e","brand":"Jossey-Bass","offers":[{"title":"Default Title","offer_id":47988802191589,"sku":"NP9780787998318","price":68.5,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780787998318.jpg?v=1761781646","url":"https:\/\/k12savings.com\/es\/products\/benchmarking-in-the-public-and-nonprofit-sectors-isbn-9780787998318","provider":"K12savings","version":"1.0","type":"link"}