{"product_id":"becoming-a-conflict-competent-leader-isbn-9781118370421","title":"Becoming a Conflict Competent Leader","description":"The \u003ci\u003eSecond Edition\u003c\/i\u003e of this classic resource on conflict resolution combines research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies. The book underscores the importance for leaders to develop the critical skills they need to help them, their colleagues, and their organizations deal more effectively with conflict and move their organizations forward. This new edition expands on the conflict competence model, includes new tools and techniques, shows how to develop conflict competent teams and organizations, and offers a new online assessment. \u003cp\u003ePreface to the Second Edition ix\u003c\/p\u003e \u003cp\u003e1. The What and Why of Conflict Competent Leaders 1\u003c\/p\u003e \u003cp\u003e2. Understanding the Dynamics of Conflict and Your Responses to It 25\u003c\/p\u003e \u003cp\u003e3. Cool Down: Managing Your Emotions 67\u003c\/p\u003e \u003cp\u003e4. Slow Down and Reflect: Taking Time to Consider What Is Happening 83\u003c\/p\u003e \u003cp\u003e5. Preventing Destructive Responses to Conflict 97\u003c\/p\u003e \u003cp\u003e6. Fostering Constructive Responses to Conflict 155\u003c\/p\u003e \u003cp\u003e7. Developing and Leading Conflict Competent Teams 223\u003c\/p\u003e \u003cp\u003e8. Creating Conflict Competent Organizations 251\u003c\/p\u003e \u003cp\u003eEpilogue 271\u003c\/p\u003e \u003cp\u003eResources 275\u003c\/p\u003e \u003cp\u003eReferences 279\u003c\/p\u003e \u003cp\u003eThe Authors 285\u003c\/p\u003e \u003cp\u003eIndex 287\u003c\/p\u003e \u003cp\u003eAbout the Center for Creative Leadership 297\u003c\/p\u003e \u003cp\u003e\"An amazingly comprehensive collection of designs, options, examples, and techniques on how to move from conflict avoidance to constructive resolution.\"\u003cbr\u003e—\u003cb\u003eJim Kouzes\u003c\/b\u003e, coauthor, \u003ci\u003eThe Leadership Challenge\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePraise for Craig E. Runde and Tim A. Flanagan's Books\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eBuilding Conflict Competent Teams\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"A comprehensive, thoroughly researched guide to the crucial and inevitable role conflict plays on a team.\"\u003cbr\u003e—\u003cb\u003ePatrick Lencioni\u003c\/b\u003e, author, \u003ci\u003eThe Five Dysfunctions of a Team\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"Conflict happens on the best of teams. \u003ci\u003eBuilding Conflict Competent Teams\u003c\/i\u003e shows team leaders as well as team members how to constructively tackle the challenges that come when people disagree. This book is a must-read for anyone who wants to lead, or belong to, a high-performing team.\"\u003cbr\u003e—\u003cb\u003eKen Blanchard\u003c\/b\u003e, coauthor, \u003ci\u003eThe One Minute Manager\u003c\/i\u003e and \u003ci\u003eThe One Minute Entrepreneur\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"Runde and Flanagan have put together a clear, well-written guide to the nature and sources of conflict that arise in teams and, more important, how to maximize the chances that conflict turns out to be the good thing that teams thrive on instead of the bad thing that destroys team performance.\"\u003cbr\u003e—\u003cb\u003eDouglas Smith\u003c\/b\u003e, author, \u003ci\u003eThe Wisdom of Teams\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003eDeveloping Your Conflict Competence\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"A must-have guidebook for the new age of global business. This book shows every leader how to turn feelings of fear into feelings of safety, suspicion into trust, and competitiveness into collaboration.\"\u003cbr\u003e—\u003cb\u003eJim Kouzes\u003c\/b\u003e, coauthor of the bestselling book \u003ci\u003eThe Leadership Challenge\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"Craig Runde and Tim Flanagan use their vast experience to give us \u003ci\u003eDeveloping Your Conflict Competence\u003c\/i\u003e. Move beyond negative workplace conflict to positive and constructive outcomes with the simple tools and suggestions in this must-read field guide!\"\u003cbr\u003e—\u003cb\u003eMarshall Goldsmith\u003c\/b\u003e, bestselling author of \u003ci\u003eWhat Got You Here Won't Get You There, Succession: Are You Ready,\u003c\/i\u003e and \u003ci\u003eMOJO\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eCRAIG E. RUNDE\u003c\/b\u003e is director of the Center for Conflict Dynamics at Eckerd College, St. Petersburg, Florida. \u003c\/p\u003e \u003cp\u003e\u003cb\u003eTIM A. FLANAGAN\u003c\/b\u003e is co-owner of Custom Leadership Solutions, St. Petersburg, Florida, and senior fellow at the Center for Conflict Dynamics.  \u003c\/p\u003e\u003cp\u003eThey are the coauthors of the first edition of \u003ci\u003eBecoming a Conflict Competent Leader, Building Conflict Competent Teams,\u003c\/i\u003e and \u003ci\u003eDeveloping Your Conflict Competence. \u003c\/i\u003e  \u003c\/p\u003e\u003cp\u003eDealing effectively with conflict is difficult for any leader. Poorly managed conflict creates enormous costs in the form of wasted management time, high turnover, and lawsuits, not to mention the failure to leverage the naturally occurring differences that can drive creativity, innovation, and invention. How can leaders develop the skills to get the best out of conflict? \u003c\/p\u003e \u003cp\u003eThe second edition of \u003ci\u003eBecoming a Conflict Competent Leader\u003c\/i\u003e shows leaders how to implement constructive approaches to conflict while avoiding strategies that lead to destructive outcomes. The book combines research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies. Authors Tim Flanagan and Craig Runde describe constructive behaviors and proven approaches that leaders can employ, tactics and reactions to avoid, and insights for ensuring that organizational structures support positive approaches to conflict management and resolution.  \u003c\/p\u003e\u003cp\u003eThe revised edition of this classic resource features two completely new chapters: one that addresses the Cool Down, Slow Down and Reflect, and Engage Constructively model and one that offers guidance for conflict in teams. The authors have updated examples throughout the book, added references to recent research, and included a new constructive behavior, Listening for Understanding, along with many new suggestions for “staying in the zone.” Other enhancements, such as tips and exercises at the end of each chapter, make this edition user friendly as a personal resource or a text for teaching others.  \u003c\/p\u003e\u003cp\u003eKeep up with new developments in conflict competent leadership at the authors’ Web site: www.conflictcompetent.com.\u003c\/p\u003e","brand":"Jossey-Bass","offers":[{"title":"Default Title","offer_id":47988796981477,"sku":"NP9781118370421","price":45.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9781118370421.jpg?v=1761781624","url":"https:\/\/k12savings.com\/es\/products\/becoming-a-conflict-competent-leader-isbn-9781118370421","provider":"K12savings","version":"1.0","type":"link"}