{"product_id":"activity-based-management-isbn-9780471312888","title":"Activity-Based Management","description":"\"We believe the results of this work deliver up some valuable lessons for any company thinking about ABM, about to start ABM, or recovering from a failure with ABM. . . . We hope our views on the pitfalls that impede successful implementation of ABM help the reader and that by book's end, you'll be as convinced as we are that ABM can be a key weapon in today's international business arena.\"-from the Preface\u003cbr\u003e \u003cbr\u003e Now revised and expanded, Activity-Based Management covers the tools and techniques needed to implement ABM as smoothly as possible and use it to its maximum potential over the long-term. Along with revealing case studies from companies across industries, this comprehensive resource includes thirty lessons to be learned in three crucial areas: starting off right, developing the pilot, and moving from pilot to mainstream.\u003cbr\u003e \u003cbr\u003e Instrumental in decreasing or eliminating misallocation and misinformation, activity-based management (ABM) is a discipline that focuses on the management of activities as the route to improving the value received by the customer and the profit achieved by providing this value. While a host of Fortune 500 and other growth companies are using ABM, not all are doing so with maximum results, demonstrating clearly that proper application requires certain tools and techniques. The fundamentals needed for the effective deployment of ABM are presented and explained in this comprehensive resource, now completely revised and updated.\u003cbr\u003e \u003cbr\u003e Edited by Steve Player and David E. Keys, with cases written by members of Arthur Andersen's Advanced Cost Management Practice, Activity-Based Management defines what kind of organization should employ ABM, why it should be implemented, and how it can link with other improvement initiatives to enhance a company's management performance. Along with straightforward guidelines on ABM do's, Player and Keys offer important details on the don'ts, highlighting thirty lessons to be learned in three crucial areas: getting off to the right start, developing the pilot, and moving from pilot to mainstream. Covering potential pitfalls, as well as what to do to overcome them, the authors pinpoint such problems as unclear objectives, misallocation of costs, inadequate software, and poor project management.\u003cbr\u003e \u003cbr\u003e For a frontline perspective, Activity-Based Management features revealing case studies from various corporations. Presenting their experiences with ABM and activity-based costing (ABC), these firsthand accounts examine a wide range of topics, including using storyboarding to develop ABM systems, how to use ABM for profitability, using ABM to support reengineering, and using ABC for target-costing, activity-based budgeting, and benchmarking.\u003cbr\u003e \u003cbr\u003e In addition, the next wave of tools are examined. These include customer profitability, revenue profitability, performance management systems, target costing, and reporting ABC information.\u003cbr\u003e \u003cbr\u003e Packed with proven strategies and practical tips, this accessible and exhaustive resource is indispensable reading for anyone looking to implement activity-based management smoothly and successfully.\u003cbr\u003e \u003cbr\u003e Jacket Design: Andrew Liefer.Activity-Based Management (Geschäftsprozeßmanagement) ist eine Strategie, die sich gegenwärtig in der Geschäftswelt etabliert. Durch die Einführung des Geschäftsprozeßmanagement haben viele Unternehmen Fehlinformationen und Fehlinvestitionen minimieren bzw. vermeiden können. Mit Hilfe dieser Strategie sind die Zeiten des Mißmanagement endgültig vorbei. Unterstützt durch umfangreiche Fallstudien mit positiven und negativen Beispielen bei der Implementierung, werden umfassende Strategien und praktische Tips für die Einführung des Geschäftsprozeßmanagement gegeben, plus Hinweise zu 30 möglichen Gefahrenquellen, die es bei der Umsetzung zu vermeiden gilt. (09\/98) \u003cp\u003eForeword xi\u003c\/p\u003e \u003cp\u003ePreface xiii\u003c\/p\u003e \u003cp\u003eAcknowledgments xv\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART ONE 30 Pitfalls of ABM and How to Overcome Them\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e1 Getting Off to the Right Start: Pitfalls No. 1 to 10 3\u003cbr\u003e\u003ci\u003eSteve Player and David Keys\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e2 Developing the Pilot: Pitfalls No. 11 to 20 26\u003cbr\u003e\u003ci\u003eSteve Player and David Keys\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e3 Moving from Pilot to Mainstream: Pitfalls No. 21 to 30 52\u003cbr\u003e\u003ci\u003eSteve Player and David Keys\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART TWO Case Studies\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e4 Distribution: Knowing What It Takes—and What It Costs 73\u003cbr\u003eHewlett-Packard—North American Distribution Organization, Santa Clara, California\u003cbr\u003e\u003ci\u003eSteve Player, Cathie Wier, and Craig R. Collins\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e5 A Process Manufacturing Company’s Prescription for Profitability 83\u003cbr\u003eHoffmann-La Roche, Inc., Nutley, New Jersey\u003cbr\u003e\u003ci\u003eRobert G. Cummiskey and Chuck Marx\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e6 Using Storyboarding to Develop an ABM System 90\u003cbr\u003eJohnson \u0026amp; Johnson Medical, Inc., Arlington, Texas\u003cbr\u003e\u003ci\u003eMark A. Moelling\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e7 Using ABM to Support Reengineering 96\u003cbr\u003ePennzoil Exploration \u0026amp; Production Company, Houston, Texas\u003cbr\u003e\u003ci\u003eCraig R. Collins and Angela A. Minas\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e8 Continuous Implementation Yields Deeper Results 104\u003cbr\u003eCurrent, Inc., Colorado Springs, Colorado\u003cbr\u003e\u003ci\u003eRobert C. Thames and Joseph W. Bagan\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e9 Multiple Project Roll-Out Creates Leverage 111\u003cbr\u003eThe Marmon Group, Chicago, Illinois\u003cbr\u003e\u003ci\u003eJohn F. Vale and Chuck Marx\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e10 Using ABC for Process Analysis, Customer Profitability, and Manufacturing Flexibility 120\u003cbr\u003eBliss \u0026amp; Laughlin Industries, Inc., Harvey, Illinois\u003cbr\u003e\u003ci\u003eChuck Marx with Jason Balogh\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e11 Using ABC to Increase Revenues 130\u003cbr\u003eTTI Inc., Fort Worth, Texas\u003cbr\u003e\u003ci\u003eSteve Player and Michael B. Kramer\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e12 Using ABC for Shared Services, Charge-Outs, Activity-Based Budgeting, and Benchmarking 138\u003cbr\u003eAmerican Express Travel-Related Services, New York, New York\u003cbr\u003e\u003ci\u003eDavid M. Aldea and David E. Bullinger\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e13 Using ABM to Understand Telecommunications Maintenance and Provisioning Processes 146\u003cbr\u003eTelecommunications Corporation\u003cbr\u003e\u003ci\u003eRichard Storey and Ellen Fitzpatrick\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e14 Advanced Use of ABM: Using ABC for Target Costing, Activity-Based Budgeting, and Benchmarking 152\u003cbr\u003eAT\u0026amp;T Paradyne Corporation, Largo, Florida\u003cbr\u003e\u003ci\u003eJay Collins\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e15 Increasing Customer and Stakeholder Satisfaction, and Supporting Benchmarking and Performance Measurement with ABM 159\u003cbr\u003eAT\u0026amp;T Business Communication Services, Manassas, Virginia\u003cbr\u003e\u003ci\u003eTerrence B. Hobdy\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003ePART THREE Future Weapons: The New Wave of Lessons\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e16 Customer Profitability Puzzle: Seven Steps to Profitability Planning 171\u003cbr\u003e\u003ci\u003eJoe Donnelly and Chuck Marx\u003c\/i\u003e\u003cbr\u003eVignette: Columbia Pipe \u0026amp; Supply\u003cbr\u003e\u003ci\u003eKaren Schreiber\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e17 Using Activity-Based Management to Grow Revenues Profitably 182\u003cbr\u003e\u003ci\u003eJames W. Gibson and Max Locke\u003c\/i\u003e\u003cbr\u003eVignette: Boise Cascade Office Products\u003cbr\u003e\u003ci\u003eSteve Player\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e18 Elements of a Performance Management System 193\u003cbr\u003e\u003ci\u003eCraig R. Collins and Marieta Gundova\u003c\/i\u003e\u003cbr\u003eVignette: Implementing Performance Management in an Information Technology Department\u003cbr\u003e\u003ci\u003eMark T. Miller\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e19 Target Costing: Profit Planning for New Product Development 208\u003cbr\u003e\u003ci\u003eRandolf Holst and Joseph P. Donnelly\u003c\/i\u003e\u003cbr\u003eCaterpillar\u003cbr\u003e\u003ci\u003eJohn Dutton with Reid Dalton and Joe McNeely\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e20 Reporting ABC Information: Asking the Right Questions Gets You to the Right Answers 228\u003cbr\u003e\u003ci\u003eCathie Wier and Billie Gayle Lewis\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e21 What the Future Holds 240\u003cbr\u003e\u003ci\u003eSteve Player\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAPPENDICES\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eA. Pitfalls Encountered (with Translations) When Launching an ABM System 245\u003c\/p\u003e \u003cp\u003eB. Activity-Based Costing Criteria for Selecting Successful Pilot Sites 247\u003c\/p\u003e \u003cp\u003eC. Stages of Cost and Performance Measurement Systems Development 251\u003c\/p\u003e \u003cp\u003eGlossary 253\u003c\/p\u003e \u003cp\u003eIndex 261\u003c\/p\u003e  STEVE PLAYER, CPA, a partner and firmwide director of cost management for Arthur Andersen, develops activity-based management systems, and provides leadership for industry and professional groups. His clients include the Covey Leadership Center, Hewlett-Packard, Texas Instruments, NordicTrack, American Express, Rhône-Poulenc Rorer, Chemical Leaman, and Tyson Foods. An author of three books, Steve serves on the board of directors and as treasurer for the Consortium for Advanced Manufacturing-International (CAM-I). In addition, Steve serves as a resource for publications, including Investor's Business Daily, Forbes, Business Finance Magazine, Financial World, Global Finance, and International Journal of Strategic Cost Management.\u003cbr\u003e \u003cbr\u003e DAVID E. KEYS, CMA, CPA, is Household International Professor of Accountancy at Northern Illinois University. He writes for publications including Management Accounting, Journal of Cost Management, and Accounting Review. He has received several awards for excellence in teaching and has consulted with numerous companies. Instrumental in decreasing or eliminating misallocation and misinformation, activity-based management (ABM) is a discipline that focuses on the management of activities as the route to improving the value received by the customer and the profit achieved by providing this value. While a host of Fortune 500 and other growth companies are using ABM, not all are doing so with maximum results, demonstrating clearly that proper application requires certain tools and techniques. The fundamentals needed for the effective deployment of ABM are presented and explained in this comprehensive resource, now completely revised and updated. Edited by Steve Player and David E. Keys, with cases written by members of Arthur Andersen's Advanced Cost Management Practice, Activity-Based Management defines what kind of organization should employ ABM, why it should be implemented, and how it can link with other improvement initiatives to enhance a company's management performance. Along with straightforward guidelines on ABM do's, Player and Keys offer important details on the don'ts, highlighting thirty lessons to be learned in three crucial areas: getting off to the right start, developing the pilot, and moving from pilot to mainstream. Covering potential pitfalls, as well as what to do to overcome them, the authors pinpoint such problems as unclear objectives, misallocation of costs, inadequate software, and poor project management. For a frontline perspective, Activity-Based Management features revealing case studies from various corporations. Presenting their experiences with ABM and activity-based costing (ABC), these firsthand accounts examine a wide range of topics, including using storyboarding to develop ABM systems, how to use ABM for profitability, using ABM to support reengineering, and using ABC for target-costing, activity-based budgeting, and benchmarking. In addition, the next wave of tools are examined. These include customer profitability, revenue profitability, performance management systems, target costing, and reporting ABC information. Packed with proven strategies and practical tips, this accessible and exhaustive resource is indispensable reading for anyone looking to implement activity-based management smoothly and successfully.  \"We believe the results of this work deliver up some valuable lessons for any company thinking about ABM, about to start ABM, or recovering from a failure with ABM. . . . We hope our views on the pitfalls that impede successful implementation of ABM help the reader and that by book's end, you'll be as convinced as we are that ABM can be a key weapon in today's international business arena.\"-from the Preface\u003cbr\u003e \u003cbr\u003e Now revised and expanded, Activity-Based Management covers the tools and techniques needed to implement ABM as smoothly as possible and use it to its maximum potential over the long-term. Along with revealing case studies from companies across industries, this comprehensive resource includes thirty lessons to be learned in three crucial areas: starting off right, developing the pilot, and moving from pilot to mainstream.\u003cbr\u003e \u003cbr\u003e Instrumental in decreasing or eliminating misallocation and misinformation, activity-based management (ABM) is a discipline that focuses on the management of activities as the route to improving the value received by the customer and the profit achieved by providing this value. While a host of Fortune 500 and other growth companies are using ABM, not all are doing so with maximum results, demonstrating clearly that proper application requires certain tools and techniques. The fundamentals needed for the effective deployment of ABM are presented and explained in this comprehensive resource, now completely revised and updated.\u003cbr\u003e \u003cbr\u003e Edited by Steve Player and David E. Keys, with cases written by members of Arthur Andersen's Advanced Cost Management Practice, Activity-Based Management defines what kind of organization should employ ABM, why it should be implemented, and how it can link with other improvement initiatives to enhance a company's management performance. Along with straightforward guidelines on ABM do's, Player and Keys offer important details on the don'ts, highlighting thirty lessons to be learned in three crucial areas: getting off to the right start, developing the pilot, and moving from pilot to mainstream. Covering potential pitfalls, as well as what to do to overcome them, the authors pinpoint such problems as unclear objectives, misallocation of costs, inadequate software, and poor project management.\u003cbr\u003e \u003cbr\u003e For a frontline perspective, Activity-Based Management features revealing case studies from various corporations. Presenting their experiences with ABM and activity-based costing (ABC), these firsthand accounts examine a wide range of topics, including using storyboarding to develop ABM systems, how to use ABM for profitability, using ABM to support reengineering, and using ABC for target-costing, activity-based budgeting, and benchmarking.\u003cbr\u003e \u003cbr\u003e In addition, the next wave of tools are examined. These include customer profitability, revenue profitability, performance management systems, target costing, and reporting ABC information.\u003cbr\u003e \u003cbr\u003e Packed with proven strategies and practical tips, this accessible and exhaustive resource is indispensable reading for anyone looking to implement activity-based management smoothly and successfully.\u003cbr\u003e \u003cbr\u003e Jacket Design: Andrew Liefer.","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47988658438373,"sku":"NP9780471312888","price":52.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780471312888.jpg?v=1761781150","url":"https:\/\/k12savings.com\/es\/products\/activity-based-management-isbn-9780471312888","provider":"K12savings","version":"1.0","type":"link"}