{"product_id":"achieving-business-value-from-technology-isbn-9780471232308","title":"Achieving Business Value from Technology","description":"\u003cb\u003ePRAISE FOR \u003ci\u003eACHIEVING BUSINESS VALUE FROM TECHNOLOGY\u003c\/i\u003e\u003c\/b\u003e\u003cbr\u003e \u003cbr\u003e \"Clearly, IT investments have never before played such a critical part in business growth. The book addresses the weakness existing in most management systems involving the lack of a systematic process to realize the economic benefits of the IT investment and provides a clear A-Z methodology for business to bridge this gap. This book is clearly written for all levels and backgrounds in business management and is a must-do for those whose business involves IT, is considering IT, or would like to significantly tailor IT investments for their economic advantage.\"\u003cbr\u003e —Professor Richard P. Wool, University of Delaware, President and CEO, Cara Plastics Inc.  \u003cp\u003e\"Tony Murphy addresses the difficult question of the value of IT investments head on. He translates an elegant theory into effective practice. The case studies in the book effectively reinforce his key messages.\"\u003cbr\u003e —Dr. Dermot Moynihan, Senior Vice President, World Wide Chemical Development, GlaxoSmithKline\u003c\/p\u003e \u003cp\u003e\"This book is the answer to most CIOs' need for a well-structured, pragmatic, and easily implemented set of tools and practices designed to answer the universal problem of managing and measuring IT's contribution to the business. Tony Murphy's unique blend of practical experience, industry best practice, and excellent communication skills provides the reader with a valuable-and highly readable-guide on how best to achieve that elusive objective of reliably realizing the business benefits of IT investments.\"\u003cbr\u003e —Michael Rice, oup Director of IT, Kerry Group plc\u003c\/p\u003e \u003cp\u003e\"At Oxfam we are one year into a three-year IT strategy based on the principles Tony Murphy lays out in this book, and there is a real, positive difference in how IT is perceived, and in its real strategic position within the organization. If you have ever wondered just how you can gain strategic alignment for your IT function, and then how to make the practical link to IT investment for the organization, Tony has provided a framework that joins them both.\"\u003cbr\u003e —Simon Jennings, Head of Information Systems, Oxfam GB\u003c\/p\u003e \u003cp\u003eIntroduction xi\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 1: Industrial Age Thinking for Information Age Problems 1\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBusiness Value from Information Technology (BVIT)—A Large and Growing Problem 2\u003c\/p\u003e \u003cp\u003eLearning from Case Studies 3\u003c\/p\u003e \u003cp\u003eWhat Do These Case Studies Have in Common? 11\u003c\/p\u003e \u003cp\u003eSome Historical Perspective 12\u003c\/p\u003e \u003cp\u003eDrawing Conclusions from These Changes 23\u003c\/p\u003e \u003cp\u003eRevisiting the Case Studies 27\u003c\/p\u003e \u003cp\u003eIndustrial Age Thinking for\u003c\/p\u003e \u003cp\u003eInformation Age Problems 30\u003c\/p\u003e \u003cp\u003eThe Limitations of Financial Metrics 30\u003c\/p\u003e \u003cp\u003eThe Value of Financial Techniques for IT Investment Appraisal 36\u003c\/p\u003e \u003cp\u003eWhat Else Do We Need? 36\u003c\/p\u003e \u003cp\u003eSummary 38\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 2: The Five Pillars of Benefits Realization 39\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePillar 1: Strategic Alignment 42\u003c\/p\u003e \u003cp\u003ePillar 2: Business Process Impact 45\u003c\/p\u003e \u003cp\u003ePillar 3: Architecture 52\u003c\/p\u003e \u003cp\u003ePillar 4: Direct Payback 61\u003c\/p\u003e \u003cp\u003ePillar 5: Risk 66\u003c\/p\u003e \u003cp\u003eSummary 76\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 3: P2—Process 77\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eStep 1: Setting the Ground Rules 81\u003c\/p\u003e \u003cp\u003eStep 2: Defining IT Value Standards 90\u003c\/p\u003e \u003cp\u003eStep 3: IT Value Analysis 95\u003c\/p\u003e \u003cp\u003eStep 4: IT Value Project Management 113\u003c\/p\u003e \u003cp\u003eStep 5: IT Value Achievement 118\u003c\/p\u003e \u003cp\u003eStep 6: IT Value Management 127\u003c\/p\u003e \u003cp\u003eSelecting Specific Products and Vendors 140\u003c\/p\u003e \u003cp\u003eRefinements 142\u003c\/p\u003e \u003cp\u003eSensitivity Analysis 146\u003c\/p\u003e \u003cp\u003eInvestment Scope 147\u003c\/p\u003e \u003cp\u003eSummary 148\u003c\/p\u003e \u003cp\u003e\u003cb\u003eChapter 4: P3—People 151\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eRoles—A Foundation Stone of Effective Governance 153\u003c\/p\u003e \u003cp\u003eThe IT Council 155\u003c\/p\u003e \u003cp\u003eThe IT Investment Board 157\u003c\/p\u003e \u003cp\u003eThe Office of Architecture and Standards 159\u003c\/p\u003e \u003cp\u003eThe Project Office 163\u003c\/p\u003e \u003cp\u003eSummary and Next Steps 165\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix A: Sample Value Standards 169\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eStrategic Alignment 169\u003c\/p\u003e \u003cp\u003ePayback 171\u003c\/p\u003e \u003cp\u003eArchitecture 173\u003c\/p\u003e \u003cp\u003eBusiness Process Impact 174\u003c\/p\u003e \u003cp\u003eRisk 174\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix B: Sample Value Standards Scoring Metrics 177\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eBusiness Process Impact 177\u003c\/p\u003e \u003cp\u003eArchitecture 180\u003c\/p\u003e \u003cp\u003eRisk 181\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix C: Completed Weightings 183\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix D: From the Field—Investment Case Worked Example 185\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix E: Quantifying End-User Benefits 201\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003ePreliminary Information 201\u003c\/p\u003e \u003cp\u003eOpening the Meeting 202\u003c\/p\u003e \u003cp\u003eResolution of Inconsistencies 202\u003c\/p\u003e \u003cp\u003eQuantifying the Benefits 203\u003c\/p\u003e \u003cp\u003eRefine Quantification 205\u003c\/p\u003e \u003cp\u003eCross-Verification 205\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix F: Gartner Recommended Approach to Risk Management 207\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eCollaborative Risk Management 207\u003c\/p\u003e \u003cp\u003eRisk Assessment Processes 208\u003c\/p\u003e \u003cp\u003ePredictability and Complexity of Risks 215\u003c\/p\u003e \u003cp\u003eSummary 216\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix G: Analytical Hierarchy Process\/Analysis 217\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix H: Probability Analysis (Monte Carlo Simulation) 227\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix I: Gartner Approach to Change Management: Strategic Planning Assumption 231\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eThe Need for Change Management 231\u003c\/p\u003e \u003cp\u003eThe Human Response to Change 233\u003c\/p\u003e \u003cp\u003e\u003cb\u003eAppendix J: Financial Metrics 239\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eNet Present Value (NPV) 239\u003c\/p\u003e \u003cp\u003eInternal Rate of Return (IRR) 239\u003c\/p\u003e \u003cp\u003eIndex 243\u003c\/p\u003e \u003cp\u003e\u003cb\u003eTONY MURPHY, PhD,\u003c\/b\u003e is a Vice President in Consulting and a thought-leader in the field of IT investment appraisal and benefits realization at Gartner, Inc., the world’s largest technology research organization. With nearly thirty years’ experience as CIO, software developer, project manager, consultant, and university lecturer, Tony is a sought-after advisor to many of the world’s leading corporations and public sector bodies. In addition, he has played an active role in the development of the Irish software industry and is a former vice president of the Irish Computer Society.\u003c\/p\u003e  \u003cp\u003e\u003ci\u003eAchieving Business Value from Technology\u003c\/i\u003e offers the expert guidance, real-world advice, and practical methodology managers need to ensure that their dollars aren’t wasted on IT disasters. It shows them how to assess projects in real time and decide whether to alter, abandon, or continue them with a clear understanding of likely impact on the business. \u003c\/p\u003e \u003cp\u003eWith the increasing importance of technology in a business world redefined by globalization, high-octane competition, and the shift from mass production to mass customization, it’s more important than ever that your IT dollars are well spent in pursuit of efficiency, adaptability, and market mobility. Knowing which initiatives offer real business value can be the competitive advantage your business needs to thrive. Simply put, no matter what your business is, \u003ci\u003eIT is your business.\u003c\/i\u003e \u003c\/p\u003e\u003cp\u003e\u003ci\u003eAchieving Business Value from Technology\u003c\/i\u003e offers proven techniques, methodologies, governance mechanisms, and best practice guidelines to guarantee your money is transforming your current IT setup from potential value to real value. The approach offered in this book—and developed by the experts in Gartner’s Consulting and Measurement practices—has been proven to help managers make the right IT decisions every time.  \u003c\/p\u003e\u003cp\u003eAuthor Tony Murphy outlines a systematic process managers can use to identify, track, and realize benefits and value from their IT investments. This methodology helps management bridge the traditional gap between the business and IT sides of the organization and incorporates IT value metrics into conventional management reporting systems.  \u003c\/p\u003e\u003cp\u003eManagers will learn to monitor opportunities, risks, and impediments at all stages of the investment cycle and rest assured that the money they invest in IT will bring long-lasting and measurable benefits to the organization.  \u003c\/p\u003e\u003cp\u003eThe author also provides guidelines for undertaking post-implementation benefit audits and IT sourcing, as well as tips and techniques for optimizing asset management and minimizing ongoing total cost of ownership.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47988655194341,"sku":"NP9780471232308","price":76.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1842\/7735\/files\/9780471232308.jpg?v=1761781136","url":"https:\/\/k12savings.com\/es\/products\/achieving-business-value-from-technology-isbn-9780471232308","provider":"K12savings","version":"1.0","type":"link"}