The ISO 9000 Workbook

ISO 9000 authority, Greg Hutchins, presents a comprehensive resource that will assist anyone seeking information and updates on ISO standards. The workbook outlines a proven approach to developing and maintaining quality systems documentation. Starting with a review of quality procedures, work instructions and quality manuals, Hutchins includes a complete explanation of how to prepare each type of quality documentation. Sample quality manuals are included along with step-by-step advice and guidelines. Contains dozens of sample quality procedures and work instructions for a wide variety of business processes. Partial table of contents:

HOW TO WRITE QUALITY DOCUMENTATION.

The Quality Manual and Its Policies.

Tips for Developing the Quality Manual.

Quality Documentation.

SAMPLE QUALITY MANUALS.

Quality Manual 1.

Quality Manual 4.

SAMPLE QUALITY PROCEDURES.

ISO 9001 Clause 4.1: Management Responsibility.

ISO 9001 Clause 4.3: Contract Review.

ISO 9001 4.12: Inspection and Test Status.

ISO 9001 4.14: Corrective and Preventive Action.

SAMPLE QUALITY FORMS.

Approved Supplier List.

Corrective Action Status Report.

New Product Analysis.

Process and Production Instructions.

Receiving, In-Process, and Final Inspection Instructions.

Glossary.

Index.

Greg Hutchins is the author of The ISO 9000 Workbook: A Comprehensive Guide to Developing Quality Manuals and Procedures, published by Wiley.