Leadership and Management of Volunteer Programs

Describes the knowledge, skills, and abilities required of professional managers to effectively involve volunteers in the work of organizations. Offers thorough guidance on how to perform key tasks such as staffing, recruitment, motivation, program evaluation, and managing relationships between paid staff and volunteers. Preface.

The Authors.

VOLUNTEERS IN THE ORGANIZATION.

The Volunteer Administrator as Leader and Manager.

Developing the Role of Volunteers in the Organization.

Building a Volunteer Staff: A Systematic Approach.

Establishing an Organizational Climate That Enhances Motivation, Recognition, and Retention.

WORKING EFFECTIVELY WITH VOLUNTEES.

Recruiting Volunteers: A Marketing Approach.

Training and Development for Volunteers: Keys to Effectiveness.

Supervising Volunteers to Strengthen Performance and Retention.

Evaluating Volunteer Efforts.

Professionalism in Volunteer Administration.

James C. Fisher is associate professor of adult and continuing education at the University of Wisconsin-Milwaukee.

Kathleen M. Cole is the author of Leadership and Management of Volunteer Programs: A Guide for Volunteer Administrators, published by Wiley.