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In exclusive, eye-opening interviews, this book dives into the lives and careers of 32 notable professionals who recount their impressive and diffe...

The rules for finding work once seemed pretty straightforward. In this myth-busting book, Author R. William Holland, a human resources insider, sho...

A guide for saving today’s overwhelmed teens through love, laughter, and the power of resilience.A little resilience goes a long way, peel back the...

"Many executives and managers want to create and then dominate new markets. The rewards include unmatched brand awareness, the luxurious financial ...

Everyone knows about the business potential represented by the huge millennial age group. But how do you manage the next generation millennial sale...

The hallmark of an exceptional career is the ability to devise innovative solutions for work challenges. Therefore, creative thinking skills are vi...

In business and in life, things seldom go exactly as planned. You've probably figured out how to navigate around the little bumps but what about fu...

The classic guide to delivering best-in-class customer experience, now completely revised and updated!With momentous revolutions in both technology...

Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building of...

This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they nee...

An examination of the phenomenon of "entitlement" mentalities in the American workforce -- people's preoccupation with their rewards rather than th...

The story of any military operation revolves not just around strategies and equipment, but people. Having authored over a dozen military deep dives...

When the pressure is on to resolve an elusive software or hardware glitch, what’s needed is a cool head courtesy of a set of rules guaranteed to wo...

When you can delegate and supervise well, you will not believe how efficient and easy managing your team can be.Managers’ performance reviews, thei...

Discover the hidden ways to raise your organizations’ customer service experiences from ordinary to extraordinary.If you want to know how strong yo...

What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping b...

Which business structures are best suited to the unpredictable 21st century? How can a business reconfigure itself with minimum disruption and maxi...

Teen daughters are on an emotional rollercoaster, and responding in kind adds fuel to the fire. It’s important for moms to be a stable anchor durin...

Leland Harden and Bob Heyman, online marketing pioneers and authors of the popular book Net Results, share their top tips to help marketers compete...

A guide designed to help a new generation of managers and HR professionals adopt a positive, proven method for getting problem employees back on tr...

Increasingly today, in every age group, consumers are committing to brands that show good citizenship--from fair employment practices, to social re...

Increasingly today, in every age group, consumers are committing to brands that show good citizenship--from fair employment practices, to social re...

As a business owner, everything you’ve worked so hard to achieve thus far depends on getting the word out to the right people. Marketing your produ...

Discover the secrets and tips to get the business education you need, the faster and cheaper way.The average debt load for graduates of the top bus...