Stepping Up, Participant Workbook

If you are a first-time or an aspiring supervisor, the Stepping Up Participant Workbook will give you an accurate, real-life picture of what it means to be a supervisor. Stepping Up clearly explains the expectations for the position, the skills and knowledge you will need to be an effective supervisor, and offers a path to follow in order to successfully supervise others.

The Stepping Up Participant Workbook is a dynamic step-by-step series of learning strategies. Once you complete the Stepping Up workshop, you will be able to:

• Understand the role of supervisor.
• Effectively deal with the challenges that new supervisors face.
• Implement the steps needed to get started as a new supervisor.
• Apply the principles to build credibility as a supervisor.
• Employ performance components when supervising.
• Prepare a personalized road map to develop your supervisory knowledge and skills.

The Stepping Up Participant Workbook is your key to realizing your full potential.

Module 1: Introduction 1

Module 2: The Role of the Supervisor 3

Module 3: The Challenges You Face as a New Supervisor 9

Module 4: Taking the First Step 15

Module 5: Performance Components 33

Module 6: Provide Clear Expectations: “I Know” 35

Module 7: Enhance Ability: “I Can” 43

Module 8: Promote Engagement: “I Want To” 49

Module 9: Supervisory Competencies 57

Module 10: Your Personalized Road Map 71

Appendix 1: Development Worksheets 85

Appendix 2: Developmental Strategies 91

Bibliography 109

Reviewed with jacket image:
"... a must-have resource for human resource professionals, trainers, and consultants."
—ETDOnline.org, April 2008

Miki Lane is the founder of MVM Communications and a specialist in human performance improvement and instructional technology.

Wendy Shanken is a senior management consultant and trainer in multicultural communications and supervision.

Marilynne Malkin is a senior performance consultant for MVM Communications with years of experience managing and designing training projects.

Dennis Cavendish is a contractual writer who draws on his experience both as professional editor and writer in the area of business management.

Stepping Up PARTICIPANT workbook

If you are a first-time or an aspiring supervisor, the Stepping Up Participant's Workbook will give you an accurate, real-life picture of what it means to be a supervisor. Stepping Up clearly explains the expectations for the position, the skills and knowledge you will need to be an effective supervisor, and offers a path to follow in order to successfully supervise others.

The Stepping Up Participant Workbook is a dynamic step-by-step series of learning strategies. Once you complete the Stepping Up workshop, you will be able to:

• Understand the role of supervisor
• Effectively deal with the challenges that new supervisors face
• Implement the steps needed to get started as a new supervisor
• Apply the principles to build credibility as a supervisor
• Employ performance components when supervising
• Prepare a personalized road map to develop your supervisory knowledge and skills

The Stepping Up Participant Workbook is your key to realizing your full potential.

Praise for Stepping Up

"Stepping Up thoroughly addresses the core competencies of front-line supervisors who make the greatest impact on employee effectiveness. This kind of training is a 'must have' for any organization's survival kit."
—Roger A. Korman, Ph.D., chairman & CEO, Aptilon.

"This is a great piece of work. I like the way the authors wove 'research' with practical applications and case studies. Stepping Up will be a reference I'll want to get for my new supervisors."
—Dr. Clare Elizabeth Carey, CPT, president, ISPI 2006-07

"What matters most to a new supervisor? In my view, having the 'know how' to accurately self assess and be able to draw upon a variety of resources to quickly become effective in the new role. Stepping Up is a resource I can turn to for sound advice and practical tools for building and sustaining a supervisor's performance."
—Christine Westover, director, Learning and Development, Canada Post Corporation