Since Strangling Isn't an Option

For those who feel like they are expending too much energy either engaging in conflict or desperately trying to avoid it, this refreshing, realistic guide provides accessible solutions. Readers will learn why dealing with a difficult person doesn't have to ruin their day, the habits that cause conflict, and the techniques that can turn things around. It also gives readers insight into their own power in shaping relationships, and specific advice for handling different personality types. There really is a better way!Preface
Introduction: Eyesight to the Blind

Part I: Fundamentals of Understanding
1. The Disease of Difficultness: It's All in Your Head
2. Get Me Outta Here: Escape Hatches
3. Change Them, Or Change Your Expectations?
4. Why Me? Why Them?
5. How to Change Your Mood - and Theirs
6. The Solutions to Your Problems: Awareness

Part II: Personality Types and Patterns of Behavior
7. Snakes, Apes, Bees, and Other Animals in Your Kingdom
8. A Model Way of Dealing
9. How to Spot Trouble from Across the Room

Part III: Tools and Recipes
10. Talking Your Way Out of a Paper Bag
11. The Power of One
12. Your Body Is Speaking - Are You Listening?
13. Mirror, Mirror in Your Face
14. Know When to Hold 'Em, Know When to Fold 'Em
15. Uncommon Solutions to Common Problems

Bibliography
Index

Sandra A. Crowe, a certified executive coach, is president of Pivotal Point Training and Consulting, Inc., and counts the White House, the PBS Learning Channel, Sony, NASA, and many others among her clients. She is also the creator of the audiotape program "Snakes, Apes & Bees: A Guide to Getting Along with Difficult People."