Results Management

An exceptional book culminating from decades of practical experience. Real-world examples are peppered throughout the book to fully demonstrate the ideas and strategies that the author presents. Its interactive delivery makes the book highly readable and effective in helping managers achieve results through and with people. - Albert Cheng Yong Kim

Set within a company context and laced with real-day-to-day challenges faced by managers, the book contains many practical ideas for all those involved in managing people to achieve results. Teong Wan provides down-to-earth approaches to put in place a management system to raise motivation and productivity. A book that makes for easy reading for the busy executive - Koh Juan Kiat

It isn't often a business book comes along with both sage and practical advice about how managers can improve business results, but Ong Teong Wan's results Management does just that. From developing a results-management system to managing talented staff, the book is a superb, hands-on guide to managing and growing a business - Kevin McAuliffe

This book provides insights into one of the most pressing issues facing companies today...how to be more competitive by having a strong management system internally to enhance organizational capabilities so as to realize future success. - Anthony Chong

...down-to-earth invaluable practical advice on how to move from strategy to results management ...for all Business Leaders and People Managers wanting to give a new strategic focus to the business by improving people productivity. - Sanjiv Wijayasinghe

Acknowledgments.

A note to the reader.

Foreword.

Preface.

Introduction.

1 Overview: The Results-Management System.
Achieving results through and with people.

2 Performance Measurement.
Anything measured gets done. Anything measured gets improved.

3 Performance Management and Review.
Managing for commitment, not just for compliance.

4 Performance Appraisal.
A summative evaluation of results achieved.

5 Compensation System.
Paying for the job. Paying market rates. Paying for performance.

6 Talent-Management System.
Placing the right talent in the right place at the right time.

7 Implementing the Results-Management System.
Any system is only as good as its implementation.

Index.

Ong Teong Wan's 50-year professional career has progressed from educational institution, production floor, corporate office, professional institution to boardroom.

After studying Economics and Geography at the University of Singapore, he obtained a postgraduate Diploma in Education in Singapore and a specialist qualification in the Training of Teachers from the University of Oxford, UK. He is also a graduate of the IBEAR MBA program of the University of Southern California, USA.

Much of his professional life has been spent in customizing corporate training. He has trained managers in multinational companies, SMEs, local and international profit and non-profit organizations, government bodies and statutory boards to apply integrated management systems to the workplace.

In a long and varied career, he has served more than 10 years as senior master and teacher educator in the Singapore Ministry of Education and SEAMEO (Innotech), as Area Training Manager (Production) of National Semi-Conductor (SEA) and was Group Director (Human Resources) of the Union Carbide Group of Companies in Singapore from 1972 to 1984. He has been Consulting Partner at the Singapore Institute of Management since 1984 and sits as an Independent Director on listed companies in Singapore. He was a member of the Economic Development Board and National Productivity Board in Singapore and was accorded a Friend of Labor Award by the National Trades Union Congress for his contributions to the labor movement.

He has been designated Fellow of the Singapore Human Resource Institute for eminence in his field and is a Past President of the Singapore Training and Development Association.

Website: www.managementwisetraining.com
Translating Concepts into Practice Results management is part of an integrated management system linking an organization's strategic focus, product/service delivery system, the organization structure, and functional accountabilities supporting product/service delivery to the customer.

With over twenty-five years of working experience with numerous organizations, the author shares his insight on how a results-management system can be established to make wage costs commensurate with productivity, and how to attract and retain talent.

This book provides a process for establishing balanced performance measures for all job functions. It demonstrates how to measure individual efficiency and also effectiveness. This process will be a welcome aid to those who find difficulty in establishing performance measures using the SMART criteria.

This book not only focuses on performance measurement, but also highlights the importance of performance management- which emphasizes the achievement of results through and with people. It advocates managing for commitment and not just for compliance to the superior's or organization's expectations.

Results Management: Effective People Management to Achieve Excellent Results will help managers understand and accept that results management is their line responsibility, and presents them with the tools and system infrastructure to achieve excellent results! An exceptional book culminating from decades of practical experience. Real-world examples are peppered throughout the book to fully demonstrate the ideas and strategies that the author presents. Its interactive delivery makes the book highly readable and effective in helping managers achieve results through and with people. - Albert Cheng Yong Kim

Set within a company context and laced with real-day-to-day challenges faced by managers, the book contains many practical ideas for all those involved in managing people to achieve results. Teong Wan provides down-to-earth approaches to put in place a management system to raise motivation and productivity. A book that makes for easy reading for the busy executive - Koh Juan Kiat

It isn't often a business book comes along with both sage and practical advice about how managers can improve business results, but Ong Teong Wan's results Management does just that. From developing a results-management system to managing talented staff, the book is a superb, hands-on guide to managing and growing a business - Kevin McAuliffe

This book provides insights into one of the most pressing issues facing companies today...how to be more competitive by having a strong management system internally to enhance organizational capabilities so as to realize future success. - Anthony Chong

...down-to-earth invaluable practical advice on how to move from strategy to results management ...for all Business Leaders and People Managers wanting to give a new strategic focus to the business by improving people productivity. - Sanjiv Wijayasinghe

An exceptional book culminating from decades of practical experience. Real-world examples are peppered throughout the book to fully demonstrate the ideas and strategies that the author presents. Its interactive delivery makes the book highly readable and effective in helping managers achieve results through and with people.
--Albert Cheng Yong Kim, Deputy Chairman, The Lion Group, Malaysia

Set within a company context and laced with real day-to-day challenges faced by managers, the book contains many practical ideas for all those involved in managing people to achieve results. Teong Wan provides down-to-earth approaches to put in place a management system to raise motivation and productivity. A book that makes for easy reading for the busy executive.
--Koh Juan Kiat, Executive Director, Singapore National Employers Federation

It isn't often a business book comes along with both sage and practical advice about how managers can improve business results, but Ong Teong Wan's Results Management does just that. From developing a results management system to managing talented staff, the book is a superb, hands-on guide to managing and growing a business.
--Kevin McAuliffe, President, Newport Ltd., Tokyo, Japan

This book provides insights into one of the most pressing issues facing companies today…how to be more competitive by having a strong management system internally to enhance organizational capabilities so as to realize future success.
--Anthony Chong, Vice President, Human Resources, Asia-Pacific, Saint-Gobain (China) Investment Co. Ltd.

…down-to-earth invaluable practical advice on how to move from strategy to results management…for all Business Leaders and People Managers wanting to give a new strategic focus to the business by improving people productivity.
--Sanjiv Wijayasinghe, Director, Human Resources, Suntel Limited, Sri Lanka, and Former President, Institute of Personnel Management Sri Lanka Inc.