Linkage Inc's Best Practices in Leadership Development Handbook

Leadership development is a planned effort that enhances the learner's capacity to lead people. Building on the success of the first edition, Linkage conducted a study of over 300 top organizations and their needs in organizational change and leadership development that identifies approaches to leadership development that have proven to be successful. The work offers practical "how-to" instructions developing leaders and engaging in leadership development. It provides current in-depth models, assessments, tools, and other instruments that can be used for immediate application within a variety of organizations.

Figures, Tables, and Exhibits vii

Foreword xi
Warren Bennis

Introduction xv
David Giber

Part One: Defining Leadership Development 1

1 Context, Culture, and Complexities: Best Practices Versus Best Fit 3

2 Helping People Achieve Their Goals 21

3 Assessing the Leader 30

4 Leadership Development and Organizational Strategy 56

5 Developing the Innovative Leader 78

6 Developing Leaders in a Global Landscape 97

7 Investing in Women: Why It is Critical for Companies in the Twenty-First Century 140

Part Two: Best Practices In Leadership Development 169

8 McKesson 171

9 Yahoo! 193

10 Johnson & Johnson 209

11 Cisco: Collaborative Leadership 231

12 Department of Treasury and Finance, Victoria, Australia: Creating High-Performing Teams 247

13 Macy’s 277

14 Bank of America: Executive On-Boarding 298

15 Humana: Advancing Strategy and Building Culture Through Leadership Development 315

16 Dell 336

17 Land O’Lakes: Leadership Edge Case Study 365

18 PricewaterhouseCoopers: A Global Leadership Development Program for High-Potential Staff 389

Appendix: Global Survey—How Organizations Practice Leadership 413

Sources 433

Index 439

About the Editors 451

About Linkage Inc. 455

David Giber is a senior vice president at Linkage Inc. and designs leadership programs for organizations world wide.

Samuel M. Lam is the president of Linkage Asia.

Marshall Goldsmith is a prominent coach, speaker, and educator.

Justin Bourke is a program manager at Linkage.

Linkage Inc. is a global organizational development company that specializes in leadership development. We provide clients around the globe with integrated solutions that include strategic consulting services, customized leadership development and training experiences, tailored assessment services, and benchmark research. Linkage's mission is to connect high performing leaders and organizations to the futures they want to create. WHEN THE FIRST EDITION OF Linkage Inc.'s Best Practices in Leadership Development Handbook was published in 1999, it immediately became a popular resource for anyone charged with leading or executing leadership development initiatives.

The second edition of the bestselling handbook has been updated to build on the previous edition with a synopsis of the latest changes in the field of leadership development. This includes new benchmark case studies from the world's foremost companies; a wealth of proven guidelines, tools, and models; and a presentation of the latest theories on leadership.

This volume also puts the emphasis on "signature experiences"—those initiatives that create a unique and memorable impact on individuals, teams, and eventually the organization. Filled with real-life examples from industry leaders such as Bank of America, Dell, Macy's, and McKesson, these signature experiences show how it is possible to create positive learning and behavioral change in any organization.

The second edition of Linkage Inc.'s Best Practices in Leadership Development Handbook outlines a six-phase approach to leadership development, including new information on vital topics such as:

• Innovations in leadership models
• Product development
• Work team development
• Return-on-investment calculations
• Continuous assessment and evaluation metrics
• Managing knowledge
• Creating and integrated system
• Practical uses of leadership development in a global workforce

With contributions from some of the most important thought leaders in leadership development, this volume offers a resource for designing, delivering, and evaluating successful leadership development programs.

LINKAGE INC.'S BEST PRACTICES IN LEADERSHIP DEVELOPMENT HANDBOOK

WHEN THE FIRST EDITION OF LINKAGE INC.'S BEST Practices in Leadership Development Handbook was published in 1999, it immediately became a popular resource for anyone charged with leading or executing leadership development initiatives.

The second edition of the bestselling handbook has been updated to build on the previous edition with a synopsis of the latest changes in the field of leadership development. This includes new benchmark case studies from the world's foremost companies; a wealth of proven guidelines, tools, and models; and a presentation of the latest theories on leadership.

This volume also puts the emphasis on "signature experiences"—those initiatives that create a unique and memorable impact on individuals, teams, and eventually the organization. Filled with real-life examples from industry leaders such as Bank of America, Dell, Macy's, and McKesson, these signature experiences show how it is possible to create positive learning and behavioral change in any organization.

The second edition of Linkage Inc.'s Best Practices in Leadership Development Handbook outlines a six-phase approach to leadership development, including new information on vital topics such as:

• Innovations in leadership models
• Product development
• Work team development
• Return-on-investment calculations
• Continuous assessment and evaluation metrics
• Managing knowledge
• Creating an integrated system
• Practical uses of leadership development in a global workforce

With contributions from some of the most important thought leaders in leadership development, this volume offers a resource for designing, delivering, and evaluating successful leadership development programs.