Improving Government Performance

An evaluation framework for more effective government

Improving Government Performance takes as project management approach to government program evaluation, offering clear strategies with real-world practicability. Expert discussion details crucial guidance on planning, implementation and analysis, providing a robust framework for quick, efficient, cost-effective evaluations. Systematic evaluation of reveals weaknesses before they break, allowing timely revision and readjustment that can improve productivity, streamline operations, and promote high-quality management; this book provides essential guidance for through, effective review and analysis of any government program or agency. Preface xi

The Authors xix

1. Introduction: How Evaluation Can Improve Agency and Program Performance 1
Joseph S. Wholey

Part One: The Role of Evaluation in Public Programs 13

2. Planning and Managing Useful Evaluations 17
Ronald H. Carlson, Anabel Burgh Crane

3. Five Strategies for Successful In-House Evaluations 30
Gerald L. Barkdoll, Douglas L. Sporn

4. Producing Evaluations That Make an Impact 49
Richard C. Sonnichsen

Part Two: Practical Approaches to Evaluating Public Programs 67

5. Characteristics of Successful Program Evaluations 71
Michael J. Wargo

6. Using Short-Term Evaluations Tools 83
James B. Bell

7. Monitoring Field Activities Through On-Site Inspections 103
John D. Glover

8. Techniques for Determining Program Quality 126
Kathryn E. Newcomer

Part Three: Improving Program Planning and Management 141

9. Assessing and Improving Organizational Productivity 143
Michael R. Dulworth, Robert C. Taylor

10. Identifying Problems in Policy Implementation 162
Norman W. Chlosta

11. Stimulating Change in Agency Management 179
Christopher Wye

12. Conclusion: Evaluation Strategies for Building High-Performance Programs 195
Kathryn E. Newcomer, Joseph S. Wholey

Index 209

Joseph S. Wholey is a professor of public administration at the University of Southern California.

Kathryn E. Newcomer is director of the School of Public Policy and Public Administration at the George Washington University.