Emotions in the Workplace

After years of neglect, organizational research has increasingly focused on emotions at work. This book is the first to bring together recent findings in one place and present a solid industrial/organizational research perspective on this complex area of inquiry. Emotions in the Workplace offers a concise, scholarly introduction to new developments and an overview of how basic theory and research in affect and emotions has influenced the science and practice of industrial/organizational psychology. A varied and distinguished group of contributors examines emotional regulation in organizations on a number of different levels, integrating research on individual, dyadic, group, and organizational-level phenomena. In one convenient volume, the book addresses a wide range of key topics, including aggression at work, emotional labor, the work-family interface, and more. Foreword (Neal Schmitt).

Preface.

The Contributors.

Part One: Conceptual Foundations and Measurement.

1. Emotions and Organizational Behavior (Robert G. Lord, Ruth Kanfer).

2. Conceptual and Empirical Foundations for the Study of Affect at Work (Howard M. Weiss).

3. Emotion: Models, Measures, and Individual Differences (Randy J. Larsen, Ed Diener, Richard E. Lucas).

Part Two: Individual and Multiperson Regulatory Processes.

4. An Information Processing Framework for Emotional Regulation (Robert G. Lord, Jennifer L. Harvey).

5. Emotional Regulation in Individuals and Dyads: Causes, Costs, and Consequences (S. Douglas Pugh).

6. Affect Regulation in Groups and Teams (Jennifer M. George).

Part Three: Applications to Applied Problems.

7. Office Sneers, Snipes, and Stab Wounds: Antecedents, Consequences, and Implications of Workplace Violence and Aggression (Theresa M. Glomb, Piers D. G. Steel, Richard D. Arvey).

8. The Emotion Regulation Behind the Customer Service Smile (Alicia A. Grandey, Analea L. Brauburger).

9. Courage and Work: Breaking Routines to Improve Performance (Monica C. Worline, Amy Wrzesniewski, Anat Rafaeli).

10. Feeling Your Way: Emotions and Organizational Entry (Blake E. Ashforth, Alan M. Saks).

11. International Perspectives on Emotion and Work (P. Christopher Earley, Clare Anne Francis).

12. An Emotional Examination of the Work-Family Interface (Shelley M. MacDermid, Brenda L. Seery, Howard M. Weiss).

Part Four: Integration and Future Research 429

13. Emotion Regulation: Command and Control of Emotion in Work Life (Ruth Kanfer, Tracy M. Kantrowitz).

14. Affect and Work: Looking Back to the Future (Ruth Kanfer, Richard J. Klimoski).

Name Index.

Subject Index. Robert G. Lord is professor and chair of the Department of Psychology at the University of Akron. Richard J. Klimoski is professor of psychology, director of the Center for Behavioral and Cognitive Studies, and associate dean, College of Arts and Sciences, George Mason University. Ruth Kanfer is professor of psychology in the School of Psychology at the Georgia Institute of Technology. During the past two decades, substantial advances have been made in understanding the structure and role of affect and emotions in human behavior. In some areas of industrial/organizational psychology, new perspectives on affect have begun to reshape the domain, while in other areas, basic research on affect and emotions has been used as a foundation for new perspectives on established topics. This book, the sixteenth in the Society for Industrial and Organizational Psychology's Organizational Frontiers Series, represents a significant and successful effort to compile in one volume the various psychological theories about the role of emotions in human behavior in the workplace.

The contributors— from a wide variety of research backgrounds— first develop the theoretical and methodological bases necessary to understand how emotions have an impact on work. They discuss the effects of the balance and intensity of emotions on behavior and offer evolutionary, cognitive, and physiological approaches to emotion as each relates to understanding outcomes in organizations. The authors move on to examine emotion regulation, that is, how individuals learn and exhibit norms and rules for feeling and displaying emotions. At the organizational level, they look at the various processes that regulate affect in groups and organizations. In the third part of the book, they consider several basic applied problems in which emotion often plays a central role in understanding people's behavior. The chapters in this section explore what is known about workplace violence and aggression, customer service, courageous work behavior, work-family interactions, organizational recruitment and socialization practices, and cross-cultural issues in emotion. The book concludes with two chapters that develop more comprehensive models that integrate emotions, cognitions, and motivation. This integration provides a basis for discussing the research issues that should be addressed if we are to improve our future understanding of the relationship between emotions and work behavior.

After years of neglect, organizational research has increasingly focused on emotions at work. This book is the first to bring together recent findings in one place and present a solid industrial/organizational research perspective on this complex area of inquiry. Emotions in the Workplace offers a concise, scholarly introduction to new developments and an overview of how basic theory and research in affect and emotions has influenced the science and practice of industrial/organizational psychology. A varied and distinguished group of contributors examines emotional regulation in organizations on a number of different levels, integrating research on individual, dyadic, group, and organizational-level phenomena. In one convenient volume, the book addresses a wide range of key topics, including aggression at work, emotional labor, the work-family interface, and more.

Contributors include:

• Richard D. Arvey
• Blake E. Ashforth
• Analea L. Brauburger
• Ed Diener
• P. Christopher Earley
• Clare A. Francis
• Jennifer M. George
• Theresa M. Glomb
• Alicia A. Grandey
• Jennifer L. Harvey
• Ruth Kanfer
• Tracy Kantrowitz
• Richard J. Klimoski
• Randy J. Larsen
• Richard Lucas
• Robert G. Lord
• Shelley MacDermid
• S. Douglas Pugh
• Anat Rafaeli
• Alan M. Saks
• Brenda L. Seery
• Piers Steel
• Howard M. I. Weiss
• Monica C. Worline
• Amy Wrzesniewski