Effective Health Care Management

Effective Health Care Management presents the principles and criteria necessary to evaluate and enhance the quality of health care services in the NHS today. It provides an overview of health care management and health care policy, explores evidence based practice, and examines the ongoing need for management evaluation.

The authors discuss the role of outcome measures, performance indicators, benchmarking, and individual performance review. They also address clinical governance, accountability and professional autonomy, and the problems underlying 'seamless service provision'.

Ch 1. Introduction.

Ch 2. The Nature of Health Care Management.

Ch 3. Multiple Perspectives and Decision Making.

Ch 4. Performance Management: Concepts and Approaches.

Ch 5. The Evidence Based Organisation.

Ch 6. Politics, Ethics and Health Care Management.

Ch 7. Developing an Evaluative Approach to Health Care Management

'the book is written in an accessible and engaging manner and has much to offer practitioners'

Public Administration

Colin Palfrey (BA MA MEd PhD PGCE) is a lecturer in the School of Health Science, University of Wales.

Ceri Phillips (BSc PhD) is a Reader in the School of Health Science, University of Wales.

Paul Thomas (BA MSc) is an External Fellow at the University of Glamorgan.

Effective Health Care Management presents the principles and criteria necessary to evaluate and enhance the quality of health care services in the NHS today. It provides an overview of health care management and health care policy, explores evidence based practice, and examines the ongoing need for management evaluation.

The authors discuss the role of outcome measures, performance indicators, benchmarking, and individual performance review. They also address clinical governance, accountability and professional autonomy, and the problems underlying 'seamless service provision'.