Beyond Change Management

"With this extensively upgraded second edition, Dean Anderson and Linda Ackerman Anderson solidify their status as the leading authorities on change leadership and organizational transformation. This is without question the most comprehensive approach for leaders who are serious about making change a strategic discipline."
—Jim Kouzes, Author, The Leadership Challenge and The Truth About Leadership

A comprehensive look at what it really takes to lead transformation successfully, written by two of the "masters of the craft." The author's best-selling first edition has been significantly updated to deliver critical insights about how leaders can achieve breakthrough results from transformational change, even in these challenging times. The book introduces conscious change leadership and provides insights about the critical human and change process dynamics that leaders must be aware of in order to succeed, and reveals why most leaders do not see these dynamics. Most importantly, it highlights the shift in worldview leaders must make to deliver greater success.

The book outlines the author's highly successful "multi-dimensional, process approach" to transformation, addressing change at the organizational, team, relational, and personal levels. It thoroughly addresses leadership mindset and behavioral modeling, culture change, and large systems implementations, providing best practices developed over three decades of successful consulting to Fortune 500 executives. Written for executives and managers, OD consultants, change managers, project managers, and change consultants, this must read book provides the foundation for successful change leadership and consulting.

• Based on thirty years of action research with Fortune 500 companies, government agencies, the military, and large non-profit global organizations
• Provides worksheets, tools, case examples, and assessments that you can immediately apply to all types of change efforts
• Contrasts two vastly different leadership approaches to change, and reveals why only one works
• Provides solutions for turning employee resistance into commitment
• Outlines the common mistakes in change and how you can avoid them
• Reveals the differences between transformation and other types of change so you can build strategies that really get results

Beyond Change Management advances the field of change leadership, and takes the concept of managing change in organizations to a whole new level. It is a must read for anyone wanting to stay abreast of advancements in the field.

Together with its companion volume, The Change Leader’s Roadmap: How to Navigate Your Organization’s Transformation, these books can be used as texts in corporate or graduate school training programs and courses.

Preface xix

Acknowledgments xxiii

Introduction 1

Section One A Call for Conscious Change Leaders 15

Chapter 1 Achieving Breakthrough Results from Change 16

Chapter 2 The Drivers of Change 31

Chapter 3 Three Types of Organizational Change 51

Chapter 4 Two Leadership Approaches to Transformation 81

Chapter 5 Building Organizational Change Capability 106

Section Two People Dynamics 131

Chapter 6 Human Dynamics: From Resistance to Commitment 132

Chapter 7 The Role and Impact of Mindset 161

Chapter 8 The Role and Impact of Culture 184

Section Three Process Dynamics 207

Chapter 9 Conscious Process Thinking 208

Chapter 10 Change Process Models 228

Section Four Answering the Call to Conscious Change Leadership 253

Chapter 11 Answering the Call 254

Bibliography 263

About the Authors 275

Index 279

DEAN ANDERSON is co-founder and president of Being First, a change leadership development and transformational change consulting firm. He is a powerful speaker, writer, coach, consultant and master trainer. Anderson's client list includes Fortune 1000 companies such as Microsoft Corporation, PeaceHealth, Servus Credit Union, Canadian Park Service, Detroit Edison, DTE Energy, Exxon, Cincinnati Gas and Electric, City of Calgary, The Clorox Company, Holiday Inns, United Way of America, Home Savings of America, Levis Strauss, People’s Gas, and RR Donnelley and Sons. He co-authored with Linda Ackerman Anderson of Beyond Change Management and Change Leader's Roadmap. He has published over 50 articles and has been featured in Business Week, and regularly publishes in Warren Bennis's Leadership Excellence periodical. He resides in Durango, CO.

LINDA ACKERMAN ANDERSON is a co-founder and vice-president of Being First. She specializes in planning for and facilitating transformational change in Fortune 1000 businesses and the military. Linda has spoken about her work on conscious transformation at national and international conferences, and is known as a thought leader and inspiring model of her message. During the past 25 years, her practice has focused on strategy development for major organizational change using Being First's renown nine-phase Change Leader's Roadmap. She resides in Durango, CO.

Praise for the Second Edition of BEYOND CHANGE MANAGEMENT

"With this extensively upgraded second edition, Dean Anderson and Linda Ackerman Anderson solidify their status as the leading authorities on change leadership and organizational transformation. This is without question the most comprehensive approach for leaders who are serious about making change a strategic discipline. Beyond Change Management is an intelligent book by two of the most knowledgeable and accomplished masters of their craft, and it's one that every conscious change leader should adopt as their guide to creating more meaningful organizations."
—JIM KOUZES, coauthor, the bestselling The Leadership Challenge and The Truth About Leadership

"Read this great book by Dean Anderson and Linda Ackerman Anderson and learn how to use their multidimensional approach to lead transformation masterfully and consciously!"
—MARSHALL GOLDSMITH, world-renowned executive coach; author of the New York Times bestsellers, MOJO and What Got You Here Won't Get You There

"An important move toward a more integral business consulting approach, very much recommended for those interested in the topic and ways to actually apply it."
—KEN WILBER, author, The Integral Vision and A Brief History of Everything

"Dean and Linda are core to the field of conscious change leadership and continue to stretch and push its boundaries in this rich and deep compendium. This is a must read from two consummate thought leaders who have devoted their careers to developing highly successful change leaders. Read it and immediately improve your change leadership or consulting success."
—BEVERLY KAYE, CEO, Career Systems International; author, Love 'em or Lose 'em: Getting Good People to Stay

"This book is about mastery of leading the transformational change process written by masters of the craft. For corporate leaders and consultants who consider themselves committed students of the process of organizational change."
—DARYL CONNER, chairman, Conner Partners; author, Managing at the Speed of Change and Leading at the Edge of Chaos

"Beyond Change Management is a timely how-to guide for leading change in the twenty-first century. It provides both a conceptual roadmap and practical tools and techniques for successfully transforming organizations."
—NOEL TICHY, professor, University of Michigan; coauthor, JUDGMENT: How Winning Leaders Make Great Calls