Balanced Scorecard

The fast track route to understanding and implementing the balanced scorecard in your business.

It covers the key aspects of the balanced scorecard, from using it to develop the company's strategy and relating it to existing control systems to setting goals and monitoring progress.

It gives examples and lessons from some of the worlds most successful businesses, including Ricoh, Xerox and Ericsson Enterprise and ideas from the smartest thinkers including Robert S. Kaplan and David P. Norton.

It includes and glossary of key concepts and a comprehensive resources guide.

01 Introduction to the Balanced Scorecard 1

02 Definition of Terms: What is a Balanced Scorecard? 5

03 Evolution 13

04 The E-Dimension 23

05 The Global Dimension 33

06 The State of the Art 41

07 In Practice 59

08 Key Concepts and Thinkers 77

09 Resources 89

10 Ten Steps to Making Balanced Scorecards Work 97

Frequently Asked Questions (FAQs) 107

Index 111

Nils-Goran Olve is Adjunct Professor at Linkoping University and an independent consultant based in Stockholm, Sweden. His books on the Balanced Scorecard, Performance Drivers and Making Scorecards Actionable, were published by Wiley and translated into eight languages.

Anna Sjostrand is a consultant based in South Sweden. Her background is in communications and international marketing.

The fast track route to understanding and implementing the balanced scorecard in your business.

It covers the key aspects of the balanced scorecard, from using it to develop the company's strategy and relating it to existing control systems to setting goals and monitoring progress.

It gives examples and lessons from some of the worlds most successful businesses, including Ricoh, Xerox and Ericsson Enterprise and ideas from the smartest thinkers including Robert S. Kaplan and David P. Norton.

It includes and glossary of key concepts and a comprehensive resources guide.