An Intelligent Organization

When everyone in an organization is focused on results it is easy to lose sight of the bigger picture. This book uses the experience of Nokia to develop a frame-work for the organization of the future - one which is efficient, learning and healthy.Nur durch kompetente und motivierte Mitarbeiter kann sich ein Unternehmen dauerhaft einen Wettbewerbsvorteil sichern.

"An Intelligent Organization" erläutert am Beispiel von Nokia, wodurch sich eine intelligente Organisation auszeichnet, nämlich durch Integration von Performance, Kompetenz und Knowledge Management.

Dieses Buch bietet einen bemerkenswerten Einblick in die Denkprozesse von Nokia, einem international erfolgreichen Unternehmen, das diese Herausforderung souverän gemeistert hat.

Geschrieben von einem ausgesprochenen Experten: Autor Pentti Sydänmaanlakka ist Director of Change Management bei Nokia Networks. About the author

Preface

Acknowledgements

ORGANIZATIONAL LEARNING

Learning as a factor of competition and a mean of survival

What is learning

Levels of learning

Learning skills of organization

Learning and feedback

Learning and change

How to support learning by doing

PERFORMANCE MANAGEMENT

Continuous improvement of performance as an objective

The viewpoint of organization, individual and environment

Planning and development discussions

Daily leadership and planning meetings

Connections to other human resource management processes

Summary and critical success factors

COMPETENCE MANAGEMENT

Continuous improvement of competence as an objective

Strategic management

Core competence as a framework

Competence management in practice

Individual competence

Summary and key learnings

KNOWLEDGE MANAGEMENT

Continuous application of new knowledge as an objective

What is knowledge management?

Knowledge management in practise

Intellectual capital and its measurement

Summary and conclusions

INTELLIGENT ORGANIZATION

Can organization be intelligent?

The features of intelligent organization

Integrating performance, competence and knowledge management

Human resources management in an intelligent organization

Management in an intelligent organization

On the way towards intelligent organization

The ideal organization of the future

Appendices

Bibliography PENTTI SYDÄ NMAANLAKKA has a wide range of experience in all areas of human re-sources management in Europe, USA and Asia. From 1993, he worked as Director of Human Resources in Nokia Networks. In 2002 he started his own consultancy, Pertec Consulting. He has also been the Chairman of the Finnish Association of Human Resource Management and has worked for Nixdorf Computer, Siemens Nixdorf Information Systems, Kone Corporation and VIA Group. It is tragic how many and how often organizations operate inefficiently. It is only through competent and motivated personnel that a company can ultimately achieve a permanent competitive edge. But how can you take all the varied viewpoints from individuals and teams and turn those into intelligent changes - changes that actually make a difference?

In An Intelligent Organization Pentti Sydanmaanlakka, former Director of Human Resources at Nokia, examines how leaders can develop the ideal organization for the future: one that is efficient, capable of learning and sensitive to the well-being of its personnel all at the same time. Combining learning and organizational health with business performance is a major challenge - one which Nokia is famous for meeting.

An Intelligent Organization takes a long-term view of competencies and employees. The transformation toward an intelligent organization is not easy. It demands a deep change in our ways of thinking. This book gives a remarkable insight into the thought processes of a global winner and provides an excellent guide to the ideal organizations. * How can we improve the organization's capacity to learn?
* How can we develop the right comeptencies needed in theorganization?
* How can we improve individual performance throughout the organization?
* How can we achieve better business results?
* How will we manage in the ever more competitive global business environment?
In An Intelligent Organization Pentti Sydanmaanlakka, former Director of Human Resources at Nokia, examines how leaders can develop the ideal organization for the future. Through improving processes for performance, competence and knowledge management, leaders will be able to find concrete answers to these questions and more, clearing the path to the ultimate intelligent organization.