Achieving Results from Training

Shows how to design and conduct evaluations of HRD programs and demonstrate their worth and value to the organization: how to use evaluation methods to determine results; to develop, implement, and debug newly designed programs; or to refine existing ones.

Preface xi

The Author xix

Introduction: How Evaluation Strengthens HRD Programs and Increases Impact 1

1. The Six Stages of Effective HRD Evalutation 9

2. Assesing Whether the HRD Investment Will Meet Organizational Needs and Pay Off 39

3. Deciding What Program Design Alternatives Will Acheive the Best Results 70

4. Monitoring How Well Programs Are Being Implemented and Succeeding94

5. Measuring How Well Learning Objectives Are Achieved 113

6. Evaluating How Learning Is Used on the Job and Improves Performance 132

7. Determining How Well the HRD Investment Has Paid Off 161

8. Making Evaluations Useful to Organizational Decisions 192

9. Managing the Evaluation Process and Reporting the Results 213

References 235

Index 241

ROBERT O. BRINKERHOFF is professor of educational leadership, Western Michigan University, and an internationally recognized human resource development consultant to numerous organizations worldwide including the U.S. Postal Service, Apple Computer, and The World Bank. He is author of Achieving Results From Training.