Harper Collins Christian

This helpful guide develops an effective, innovative framework for evaluating and improving the performance of any sales force.Every firm’s sales f...

This book teaches salespeople to rethink their approach to sales goals--so they not only sell a greater quantity but sell with the bottom line in m...

As each generation ages, what they buy and how much they buy will change. In The Age Curve, marketing guru Kenneth Gronbach shows executives and en...

Most people find proposal writing to be tedious and time-consuming--and their documents show it, but proposal writing is about more than checking o...

Discover a systemic approach to the process of finding and landing the job you want.Job placement professional Tony Beshara addresses the steps to ...

Author Brian Miller helps you explore the most effective brainstorming method for your team and generate the best results using straightforward, fo...

"Despite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out ...

"Whether you were born a leader or have had leadership thrust upon you, you’re in for a whole new set of challenges when managing other leaders. Th...

For project managers looking to establish credibility and drive winning results, author Tom Kendrick’s groundbreaking system provides the key to le...

This book introduces the same process the author has used to save companies like IBM, Kodak, and DuPont billions of dollars, simply by harnessing t...

The rules for finding work once seemed pretty straightforward. In this myth-busting book, Author R. William Holland, a human resources insider, sho...

Project management can help companies become more efficient and profitable. But as a seasoned project management consultant, educator, and writer, ...

As a manager, you aren’t truly successful unless your employees are as well. Helping them establish compelling, actionable performance goals is the...

In our increasingly competitive global economy, companies in all industries are struggling to survive and seeking new ways to do more--and this pla...

What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping b...

This book gives you the tips, tricks, and specific words you need to make your company come across on page or screen in a way that leads to its suc...

This helpful resource shows job seekers of all types how to present themselves in the best possible light--and land the best possible position.Unli...

Critical thinking--the ability to approach a problem both analytically and creatively--is the bedrock of success for companies and their people. Fo...

Spanning the use of storytelling, humor, emotion-evoking language, and questions that advance the sale, this entertaining and practical book demons...

This book provides the information and tools needed to design and implement top-notch sales compensation programs.In this authoritative reference, ...

Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building of...

This invaluable resource shows you why it’s so much more valuable to resolve conflict than it is to eradicate it.People thrive on conflict in most ...

Learn how conflict is created, how to respond to it, and how to manage it more effectively so that your team can get back to doing what it does bes...

The rules for creating a knock-out marketing plan have completely changed. With the advent of digital business strategies, it may seem like you nee...