Harper Collins Christian

This book is a collection of engaging, sure-fire exercises based on the best, most up-to-date learning theory for preparing the leaders of tomorrow...

This book goes behind the scenes to pinpoint what works for the U.S. Marine Corps, showing you how to create a training and management culture that...

This book provides you with savvy, practical advice for coping with managers and supervisors who are mean, incompetent, unethical, and worse.Being ...

"If you had the opportunity to ask one of the world's preeminent authorities on marketing one question, what would you ask? Now you don't have to d...

"If you hate prospecting, think how much those prospects dread your cold calls! You need techniques that energize and motivate both you and your po...

"Effective branding depends on the ability to leave a lasting (and positive) impression in the mind of the target audience. Brain Tattoos offers a ...

"The Trainer’s Tool Kit has long been a valued guide for trainers and managers in need of a quick refresher. Now completely updated with hundreds o...

This book gives you a proven and practical approach to increase your knowledge, capabilities, confidence, and success.Business growth is becoming i...

"Even now, in the 21st century, women continue to be paid less than men, are still notably absent from the executive suites, and among entrepreneur...

"Companies depend on the ability of managers to fulfill organizational vision and meet crucial objectives. But without a firm grasp of critical man...

"Up-and-coming professionals may have smarts, but they don't have all the answers. Every day presents issues they've never had to consider before. ...

All businesses have customers, but how many of them deliver unforgettably good customer service?Customer experience expert and author John R. DiJul...

Learn how to give powerful, on-target speeches that capture an audience's attention and drive home a message.Splashy slides, confident body languag...

This book helps supervisors and HR professionals ease the pain of performance appraisal and use the process effectively.Most managers hate conducti...

Which business structures are best suited to the unpredictable 21st century? How can a business reconfigure itself with minimum disruption and maxi...

Whether they've got increased responsibilities, new colleagues, or a brand new job, managers and specialists are bound to face unfamiliar situation...

"Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and d...

"Every workplace has its share of conflict, and one of training's universal goals is to help organizations resolve it in a way that brings benefit ...

"We've all heard of ""IQ""...but what's ""EQ?"" It's ""Emotional Quotient"" (aka Emotional Intelligence), and experts say that EQ is a greater pred...

What is a project charter? How about a work breakdown structure? Do you know the basic steps behind risk quantification? And why is it important to...

"Ever wonder what makes us buy from a certain salesperson or prefer one TV news announcer over another? In each case, a human voice is subtly capti...

"How can companies recruit, retain, train, motivate, and reward great employees--especially in a tight labor market? How can they win new customers...

AMA -- and every other training organization -- has encouraged seminar participants to fill out a "personal styles survey" that focuses on the ways...

"Of all the challenges faced by organizations today, team-building ranks as one of the biggest--and most critical. With organizations increasingly ...