Operations Management

As the business environment continues to rapidly change, Dan Reid and Nada Sanders have developed an integrated approach that makes the introductory OM course accessible and engaging for all business majors. Beyond providing a solid foundation, this course covers emerging topics like Artificial Intelligence, Robotics, Data Analytics, and Sustainability and gives equal time to strategic and tactical decisions in both service and manufacturing organizations.

1. Introduction to Operations Management
2. Operations Strategy and Competitiveness
3. Product Design and Process Selection
4. Supply Chain Management
5. Total Quality Management
6. Statistical Quality Control
7. Just-in-Time and Lean Systems
8. Forecasting
9. Capacity Planning and Facility Location
10. Facility Layout
11. Work System Design
12. Inventory Management
13. Aggregate Planning
14. Resource Planning
15. Scheduling
16. Project Management

SUPPLEMENT A: Spreadsheet Modeling: An Introduction

SUPPLEMENT B: Introduction to Optimization

SUPPLEMENT C: Waiting Line Models

SUPPLEMENT D: Master Scheduling and Rough-Cut Capacity Planning