Leading with IT

Explore the insights of a world-leading CIO as he expounds on the challenges faced by technology executives and how to overcome them

As the pace of change in business continues to rapidly accelerate, Chief Information Officers and Chief Technology Officers are often left with accountability for future-proofing their organizations. Renowned professor, executive, and author Alex Siow shows you how you can meet that challenge while managing the information overload that often accompanies these positions.

In Leading with IT: Lessons from Singapore's First CIO, the author uses his expansive and impressive experience in academia and industry to lead you down a path to achieving success as a CIO or CTO. Filled with practical tips, case studies, and personal insights, the book discusses:

• The management of legacy information and telecommunications technology
• The information overload often suffered by technology executives
• How to motivate and mentor a workforce
• How to manage change effectively
• The fostering of innovation
• The future of money, work, and artificial intelligence

Perfect for CIOs, CTOs, and the executives, managers, and employees who work with and for them, Leading with IT delivers an engaging and insightful exploration of what it takes to achieve astounding results at the intersection of technology and business.

Foreword xi
Tan Chin Nam

Preface: How to Handle Herculean Tasks xv

Acknowledgments xxvii

About the Author xxix

Introduction: The Mission and the Vision 1
Raju Chellam

Part I: Legacy 13

Chapter 1: How to Deal with Legacy Systems 15

Chapter 2: How to Deal with Data Centres 25

Chapter 3: How to Deal with Data 35

Part II: Information 45

Chapter 4: How to Handle Info Overload 47

Chapter 5: How to Optimise Outsourcing 63

Chapter 6: How to Plan for Effective BC-DR 77

Part III: Motivation 87

Chapter 7: How to Motivate and Mentor Your Staff 89

Chapter 8: How to Train and Certify Your Staff 103

Chapter 9: How to Resolve Conflicts Amicably 115

Part IV: Change 127

Chapter 10: How to Ensure Good Governance 129

Chapter 11: How to Help Your End Users 141

Chapter 12: How to Handle Change 153

Part V: Innovation 163

Chapter 13: How to Foster Innovation 165

Chapter 14: How to Manage Big Data 179

Chapter 15: How to Ensure Enterprise Security 191

Part VI: Future 207

Chapter 16: The Future of Money 209
Keith Carter

Chapter 17: The Future of Work 221
Teo Chin Seng

Chapter 18: Why Ethical AI Matters 233
James Lau Oon Beng

Epilogue: Innovating in the Trenches 247
Jim Lim Shien Min

Index 259

ALEX SIOW is a Professor in the School of Computing at the National University of Singapore (NUS), and Director of NUS's Advanced Computing for Executives. He is also Strategic Advisor to Nityo Infotech, and Chairman of Toffs Technologies.

As the pace of change in the world of business continues to accelerate, Chief Information Officers and Chief Technology Officers are required to juggle a seemingly impossible array of tasks while keeping abreast of new industry developments that pop up every single day. No one understands these challenges better than Alex Siow, renowned professor, executive, and CIO. He delivers a masterful narrative of the lessons he learned as CIO of the Housing Development Board, and later, as CIO of telecommunications company StarHub, in Leading With IT: Lessons from Singapore's First CIO.

In this "how-to" book written for the next generation of CIOs, CTOs, and other executives who work closely with technology, Siow offers practical tips, case studies, and personal insights that shed light on the central competencies required of CIOs. He discusses issues in the management of legacy information and telecommunications technology, information overload, motivation and mentoring, change management, fostering innovation, and the future of money, work, and artificial intelligence.

Anyone with interest in leading men and women in business, whether it be from within the ICT industry or outside of it, will learn from the indispensable lessons and examples provided by the author in this book. Timely and up to date, Siow offers an engaging guest chapter on the lessons to be learned from the COVID-19 crisis.

With a Foreword written by Dr. Tan Chin Nam, the pioneer of civil service computerisation in Singapore???and perfect for an audience that includes CIOs, CTOs, general business readers, undergraduate, graduate, and MBA students, IT professionals, and government leaders???Leading With IT will earn a place in the libraries of anyone with even a passing interest in the intersection of technology and business.

Explore the insights of a world-leading CIO as he expounds on the challenges faced by technology executives and how to overcome them

As the pace of change in business continues to rapidly accelerate, Chief Information Officers and Chief Technology Officers are often left with accountability for future-proofing their organizations. Renowned professor, executive, and author Alex Siow shows you how you can meet that challenge while managing the information overload that often accompanies these positions.

In Leading with IT: Lessons from Singapore???s First CIO, the author uses his expansive and impressive experience in academia and industry to lead you down a path to achieving success as a CIO or CTO. Filled with practical tips, case studies, and personal insights, the book discusses:

• The management of legacy information and telecommunications technology
• The information overload often suffered by technology executives
• How to motivate and mentor a workforce
• How to manage change effectively
• The fostering of innovation
• The future of money, work, and artificial intelligence

Perfect for CIOs, CTOs, and the executives, managers, and employees who work with and for them, Leading with IT delivers an engaging and insightful exploration of what it takes to achieve astounding results at the intersection of technology and business.