AMACOM
Good Governance for Nonprofits: Developing Principles and Policies for an Effective Board
AMACOMA succinct but thorough guide that will help organizations develop a board that is legally and ethically responsible and effective in advancing the...
View full detailsGreat Customer Service on the Telephone
AMACOMA thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.Fir...
View full detailsGreen Giants: How Smart Companies Turn Sustainability into Billion-Dollar Businesses
AMACOMWhat do Brazil’s top beauty brand, America’s second-fastest-growing restaurant chain, and the world’s third bestselling car have in common--besides...
View full detailsGreen Tech: How to Plan and Implement Sustainable IT Solutions
AMACOMGreen Tech divides the mission of sustainable IT into three major goals. The first is to rethink your purchasing goals. Often, the lowest-priced eq...
View full detailsHandbook for Strategic HR: Best Practices in Organization Development from the OD Network
AMACOMThis forward-thinking book introduces HR leaders to core organization development strategies and skills--providing creative approaches, practical t...
View full detailsHard-Won Wisdom: True Stories from the Management Trenches
AMACOMThis book will help you become proactive in learning how to avoid the disastrous scenarios befalling companies every day.For managers, even simple ...
View full detailsHarvesting Intangible Assets: Uncover Hidden Revenue in Your Company's Intellectual Property
AMACOMWhether you call it “harvesting intangible assets” or “intellectual property management,” organizations must make the most of everything they have ...
View full detailsHigh-Impact Interview Questions: 701 Behavior-Based Questions to Find the Right Person for Every Job
AMACOMWhen most prospective hires come well prepared for interview questions we all expect, how do you distinguish their answers from any other applicant...
View full detailsHigh-Profit Prospecting: Powerful Strategies to Find the Best Leads and Drive Breakthrough Sales Results
AMACOMSearch engines and social media have changed how prospecting pipelines for salespeople are built today, but the vitality of the pipeline itself has...
View full detailsHigh-Profit Selling: Win the Sale Without Compromising on Price
AMACOMThis book teaches salespeople to rethink their approach to sales goals--so they not only sell a greater quantity but sell with the bottom line in m...
View full detailsHigh-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce
AMACOMTwitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantage--they’re a requirement. ...
View full detailsHire Smart from the Start: The Entrepreneur's Guide to Finding, Catching, and Keeping the Best Talent for Your Company
AMACOMEvery day, rising companies stumble because management hired available people, not the right people. Then after making one too many of these mistak...
View full detailsHiring and Firing
AMACOMHiring and firing are too crucial to get wrong. Eliminate the guesswork in the two most important tasks you face as a manager.Hiring and firing are...
View full detailsHome Makeovers That Sell: Quick and Easy Ways to Get the Highest Possible Price
AMACOM"You've done all you can to make sure you love your home -- but now that you've decided to sell, you need your potential buyers to love it even mor...
View full detailsHome Staging That Works: Sell Your Home in Less Time for More Money
AMACOMIn this game-changing book, author Starr C. Osborne shares secrets that staging consultants don’t want you to know for yourself, which will help yo...
View full detailsHow Do I Get There from Here?: Planning for Retirement When the Old Rules No Longer Apply
AMACOMNo matter how far or close you think you are to retirement, this book is your one-stop guide to help you plot your direction for the coming decades...
View full detailsHow Great Decisions Get Made: 10 Easy Steps for Reaching Agreement on Even the Toughest Issues
AMACOMHow Great Decisions Get Made shows how to bring out the best in people, so that the process of decision making cements groups together rather than ...
View full detailsHow the Best Leaders Lead: Proven Secrets to Getting the Most Out of Yourself and Others
AMACOMThe world’s greatest business leaders make it all look easy because they keep it simple: measurable, repeatable methods that generate exceptional r...
View full detailsHow to Design, Implement, and Interpret and Employee Survey
AMACOM"Employee opinion is the most important barometer of employment conditions at any company. But marshalling hundreds (or thousands) of individual pe...
View full detailsHow to Manage Complex Programs: High-Impact Techniques for Handling Project Workflow, Deliverables, and Teams
AMACOMTo see a program successfully through to completion, a program manager must break the work down into simpler, smaller pieces and organize it into i...
View full detailsHow to Manage Training: A Guide to Design and Delivery for High Performance
AMACOM"Already a classic in its field, this thoroughly-updated edition of the training manager’s ultimate answer book gives readers clear guidance and te...
View full detailsHow to Mind-Read Your Customers: Using Insights from Psychology to Increase Sales and Develop Better Business Relationships
AMACOMDiscover how to use the principles of behavioral psychology (made easy and accessible) to master the art and science of salesmanship.What's the mos...
View full detailsHow to Negotiate Anything with Anyone Anywhere Around the World
AMACOMThis long-trusted guide provides you with the savvy knowledge and skills you need to negotiate with ease, no matter where you are or who you are ta...
View full detailsHow to Prepare, Stage, and Deliver Winning Presentations
AMACOMThis book gives you a proven and practical approach to increase your knowledge, capabilities, confidence, and success.Business growth is becoming i...
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