wiley

A Local Area Network (LAN) is a network usually within a single office or building that links desktop computers with each other and with peripheral...

In the world of industry and management producing 'intangible products' poses unique challenges. This book provides a comprehensive framework on th...

Written by a leading pioneer in the field, the revised and updated fourth edition of this successful text examines service management and managemen...

Learn how to use service modelling to streamline and optimize processes! Information about customer needs, the technical composition of services, ...

How Service Orientation Will Change Your Business "The real value of this book is that it makes SOA and Web services, which are critical and busin...

Service Oriented Architecture Field Guide for Executives is a fundamental breakthrough in the business and technology perspectives of service orien...

This book provides the first overview of the service technologies available to telecoms operators working in a post-convergence world. Previous boo...

A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries Making up a signifi...

Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainmen...

A guide to improving sales and profits in consumer financial services that stresses the development of a sales and service culture. The key princip...

The ultimate instructional guide to achieving success in the service sector Already responsible for employing the bulk of the U.S. workforce, servi...

Times have changed. Long gone are our days of being kings of the manufacturing industry, we are now immersed in the world of ‘service’ where the re...

Praise for Service-Oriented Architecture "This book provides a superb overview of the SOA topic. Marks and Bell provide practical guidance across ...

A must-have guide for all companies undertaking service-oriented architecture (SOA) and IT governance Service-Oriented Architecture Governance for...

This comprehensive text explains the principles and practice of Web services and relates all concepts to practical examples and emerging standards....

Answers to your most pressing SOA development questions How do we start with service modeling? How do we analyze services for better reusability? ...

In order to deliver excellent service quality, it is critical to understand, create and deliver real value to all stakeholders. The second edition ...

"When can I afford to retire?" "Will my money last long enough?" "How can I enjoy my retirement to the fullest?" Not long ago, retirement was si...

Time-tested strategies for making the best possible pricing decisions and gaining an unbeatable competitive advantage Pricing is one of the most i...

An attorney and conflict resolution specialist offers youstep-by-step guidance to settling your disputes out of court....Marital, employer/employee...

The objective of this interactive multi-media software program, Structural Engineering Visual Encyclopedia (SEVE) is to provide students with a too...

Recognize, develop, and embody great leadership Seven Disciplines of A Leader is a comprehensive manual for building better leaders. Author and ex...

Is there an objective world, or is everything relative? Do matter, time and space change, or do they remain constant everywhere in the universe? Is...

An interactive guide to mapping your retirement plans In Seven Steps to Financial Freedom in Retirement, financial advising and estate planning ex...