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Cracking the Corporate Code: The Revealing Success Stories of 32 African-American Executives
AMACOMIn exclusive, eye-opening interviews, this book dives into the lives and careers of 32 notable professionals who recount their impressive and diffe...
View full detailsCracking the New Job Market: The 7 Rules for Getting Hired in Any Economy
AMACOMThe rules for finding work once seemed pretty straightforward. In this myth-busting book, Author R. William Holland, a human resources insider, sho...
View full detailsCrazy-Stressed: Saving Today's Overwhelmed Teens with Love, Laughter, and the Science of Resilience
AMACOMA guide for saving today’s overwhelmed teens through love, laughter, and the power of resilience.A little resilience goes a long way, peel back the...
View full detailsCreating and Dominating New Markets
AMACOM"Many executives and managers want to create and then dominate new markets. The rewards include unmatched brand awareness, the luxurious financial ...
View full detailsCreating Sales Stars: A Guide to Managing the Millennials on Your Team
AMACOMEveryone knows about the business potential represented by the huge millennial age group. But how do you manage the next generation millennial sale...
View full detailsCreativity and Problem Solving
AMACOMThe hallmark of an exceptional career is the ability to devise innovative solutions for work challenges. Therefore, creative thinking skills are vi...
View full detailsCrunch Point: The Secret to Succeeding When It Matters Most
AMACOMIn business and in life, things seldom go exactly as planned. You've probably figured out how to navigate around the little bumps but what about fu...
View full detailsCustomer Experience 3.0: High-Profit Strategies in the Age of Techno Service
AMACOMThe classic guide to delivering best-in-class customer experience, now completely revised and updated!With momentous revolutions in both technology...
View full detailsCustomer Service Management Training 101: Quick and Easy Techniques That Get Great Results
AMACOMBecoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building of...
View full detailsCustomer Service Training 101: Quick and Easy Techniques That Get Great Results
AMACOMThis invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they nee...
View full detailsDanger in the Comfort Zone: From Boardroom to Mailroom -- How to Break the Entitlement Habit That's Killing American Business
AMACOMAn examination of the phenomenon of "entitlement" mentalities in the American workforce -- people's preoccupation with their rewards rather than th...
View full detailsDeadly Blue: Battle Stories of the U.S. Air Force Special Operations Command
AMACOMThe story of any military operation revolves not just around strategies and equipment, but people. Having authored over a dozen military deep dives...
View full detailsDebugging: The 9 Indispensable Rules for Finding Even the Most Elusive Software and Hardware Problems
AMACOMWhen the pressure is on to resolve an elusive software or hardware glitch, what’s needed is a cool head courtesy of a set of rules guaranteed to wo...
View full detailsDelegation and Supervision
AMACOMWhen you can delegate and supervise well, you will not believe how efficient and easy managing your team can be.Managers’ performance reviews, thei...
View full detailsDelight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
AMACOMDiscover the hidden ways to raise your organizations’ customer service experiences from ordinary to extraordinary.If you want to know how strong yo...
View full detailsDelivering Knock Your Socks Off Service
AMACOMWhat is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping b...
View full detailsDesigning Dynamic Organizations: A Hands-on Guide for Leaders at All Levels
AMACOMWhich business structures are best suited to the unpredictable 21st century? How can a business reconfigure itself with minimum disruption and maxi...
View full detailsDial Down the Drama: Reducing Conflict and Reconnecting with Your Teenage Daughter--A Guide for Mothers Everywhere
AMACOMTeen daughters are on an emotional rollercoaster, and responding in kind adds fuel to the fire. It’s important for moms to be a stable anchor durin...
View full detailsDigital Engagement: Internet Marketing That Captures Customers and Builds Intense Brand Loyalty
AMACOMLeland Harden and Bob Heyman, online marketing pioneers and authors of the popular book Net Results, share their top tips to help marketers compete...
View full detailsDiscipline Without Punishment: The Proven Strategy That Turns Problem Employees into Superior Performers
AMACOMA guide designed to help a new generation of managers and HR professionals adopt a positive, proven method for getting problem employees back on tr...
View full detailsDo Good: Embracing Brand Citizenship to Fuel Both Purpose and Profit
AMACOMIncreasingly today, in every age group, consumers are committing to brands that show good citizenship--from fair employment practices, to social re...
View full detailsDo Good: Embracing Brand Citizenship to Fuel Both Purpose and Profit
AMACOMIncreasingly today, in every age group, consumers are committing to brands that show good citizenship--from fair employment practices, to social re...
View full detailsDo It! Marketing: 77 Instant-Action Ideas to Boost Sales, Maximize Profits, and Crush Your Competition
AMACOMAs a business owner, everything you’ve worked so hard to achieve thus far depends on getting the word out to the right people. Marketing your produ...
View full detailsDon't Pay for Your MBA: The Faster, Cheaper, Better Way to Get the Business Education You Need
AMACOMDiscover the secrets and tips to get the business education you need, the faster and cheaper way.The average debt load for graduates of the top bus...
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