The Strategic Health Care Manager

In The Strategic Health Care Manager, George H. Stevens reveals how rising competition, widespread cost control measures, and other trends have profoundly changed the way health care is delivered and managed - and have led to new responsibilities, roles and performance expectations for health care managers. To help managers meet these new challenges and opportunities, Stevens describes a specific set of skills for managerial success in health care - including strategic planning, communication, team building, and monitoring and improving performance. And he explains how managers can move beyond the limited roles of clinical expert and administrative caretaker to become proactive, progressive, and visionary leaders in a changing health care market. This book offers proven, practical resources — including tools for evaluating leadership skills, assessing communication effectiveness, and tracking staff development — designed to help managers promote excellence in their departments and become agents of change in their organizations. Preface

Part I: Initiating the Strategic Management Process.

1. The Nature of Strategic Management

2. Understanding and Analyzing the External Environment

3. Service Area Competitor Analysis

4. Internal Environmental Analysis and Competitive Advantage

5. Directional Strategies

Part II. Strategy Formulation

6. Developing Strategic Alternatives

7. Evaluation of Alternatives and Strategic Choice

Part III: Strategic Implementation.

8. Implementing Strategy through Value Adding Service Delivery Strategies

9. Implementing Strategy through Value Adding Support Strategies

10. Implementing Strategy through though Unit Action Plans

Part IV. Controlling and Creating the Strategy

11. Control of the Strategy

12. Inventing the Future through Strategic Thinking: An Example

Part V. Appendices

Appendix A. Analyzing Strategic Health Care Cases

Oral Presentations for Health Care Professionals

Part VI. Cases in the Health Care Sector

Case 1. The US Health Care System

Case 2. AIDSCAP Nepal

Case 3. The Indiana State Department of Health: Managing Strategically

Case 4. Cooper Green Hospital and the Community Care Plan

Case 5. The University of Texas Health Center at Tyler

Case 6. Calumet Community Hospital

Case 7. The Indian Health Service: Creating a Climate for Change

Case 8. Midwest: A Managed Health Care System Incorporates a Medical Practice

Case 9. Helicopter Emergency Medical Services at the Medical College of Georgia Hospital and Clinics

Case 10. The Rosemont Behavioral Health Center

Case 11. HMA and Its Riverview Regional Medical Center Facility

Case 12. Dr Louis Mickael: The Physician as Strategic Manager

Case 13. Life Images: 3-D Ultrasound: Martin

Case 14. The Veterans Administration Medical Care System: Sharon Topping and Peter M. Ginter

Case 15. Wills Eye Hospital: A Specialty Hospital Survivor: Elizabeth Davis, Steven J. Porth, and Linda E. Swayne

Case 16. C. W. Williams Health Center: A Community Asset

Case 17. The Visiting Nurses Association of the Greater Ledgerton Area: Working through the Tightening Web of Health Care Regulation

Case 18. The Premier Health Care Alliance Emerges

Case 19. MMG: The Integration Journey

Case 20. Sisters of Charity of the Incarnate Word Health Care System: Health Care Mission Plan

Case 21. Building for the Future of Public Health in Alabama

Case 22. US Health Solutions

Index

George H. Stevens is the author of The Strategic Health Care Manager, published by Wiley.