The Five Most Important Questions You Will Ever Ask About Your Nonprofit Organization

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The Five Most Important Questions You Will Ever Ask About Your Nonprofit Organization presents a proven self-assessment tool for all nonprofit leaders. In answering simple questions about the mission, strategic vision, central values, and long-term plan, you'll uncover key insights that lead to more effective leadership and a greater organizational impact. These tools are versatile enough to apply to progress assessment, team building, planning and evaluation, and individual work, and are designed to help improve achievement and results.

About Peter F. Drucker viii

About Peter F. Drucker Foundation for Nonprofit Management xi

Acknowledgements xii

The Five Drucker Question 1

Why Self- Assessment? By Peter F. Drucker 2

How to Use This Workbook 5

Question 1: What is our Business (Mission)? 11

Question 2: Who is our Customer? 21

Question 3: What Does the Customer Consider Value? 30

Question 4: What Have Been Our Results? 39

Question 5: What is Our Plan? 50

Peter F. Drucker is known as the "father of modern management," and is a bestselling author of thirty-two books including the bestseller The Effective Executive. He is world-renowned thinker on leadership and management and his work has been featured in every major business periodical. A consultant to senior executives for more than fifty years Drucker passed away in 2005. Since Drucker's death, interest in him, his concepts and his books has only grown. His ideas continue to be as relevant today as they were when he first voiced them. First established as the Peter F. Drucker Foundation, the Leader to Leader Institute's mission is to strengthen the leadership of the social sector. In collaboration with its partners in the private and public sectors, the Institute furthers its mission by providing leaders with the essential leadership wisdom from all sectors and the resources needed to lead for innovation and to build vibrant organizations.