The Emotionally Intelligent Nurse Leader

The Emotionally Intelligent Nurse Leader offers nursemanagers, health care leaders, and emerging leaders a useful guidefor identifying, using, and regulating their emotions (emotionalintelligence). As the author clearly demonstrates, harnessing thepower of emotional intelligence can transform the work environmentand the nursing profession as a whole. This important resourcecombines a strong theoretical base with illustrative case examplesand practical insights. Every day, nurse leaders must resolveconflict, form alliances, and coach others in a complicated healthcare environment. Each chapter in this book is designed to helpthese professionals identify, understand, and hone the skills ofemotional intelligence--skills that will bolster the nurseprofessional's ability to lead effectively. The EmotionallyIntelligent Nurse Leader explores how to invent an emotionallysensitive workplace culture, upend the hierarchy--makingleaders more responsive and line employees moreresponsible--and visualize and create an emotionallyintelligent workplace.

Preface ix

About the Author xi

Introduction xiii

Part One Understanding Emotional Intelligence

1. An Age-Old, New Kind of Nursing Intelligence 3

2. Emotions in a Techno-Illogical Age 20

3. Emotional Intelligence and Leadership 42

Part Two Intelligently Creating, Sharing a Vision, and Setting an Example

4. Leaders Who Create 69

5. Leaders Who Share a Vision 93

6. Leaders Who Set an Example 119

Part Three Intelligent Transfer of Information

7. Downloading: Honing Emotional Intelligence 141

8. Uploading: Coaching Emotional Intelligence 163

9. Weathering a Crash: Conflict Resolution in the Health Care Environment 184

Part Four Changing the Culture of Nursing and the Organization

10. Shaping the Work Environment and Culture 215

11. Rebuilding and Upending the Hierarchical Pyramid 238

12. The Future of Emotional Intelligence for Nursing Leadership 262

References 279

Name Index 299

Subject Index 307

"Nurse leaders with emotional intelligence are in high demandin today's environment. Mae Taylor Moss has drawn from herwide experience to create this exceptional resource forunderstanding the concepts and practical application of emotionalintelligence for nurses who want to succeed in their challengingroles."
--Marjorie Beyers, RN, PhD, FAAN, former executive director,American Organization of Nurse Executives

"Mae Taylor Moss brings together her firsthand knowledgeof the nursing profession and her considerable knowledge ofemotional intelligence. The result is a book that conveys bothscientific scholarship and practical wisdom for present and futurenurse leaders."
--John D. Mayer, professor of psychology, University of NewHampshire ¾Peter Salovey, Chris Argyris Professor ofPsychology; dean, Graduate School of Arts and Science, YaleUniversity Mae Taylor Moss, RN, MSN, DHA, FAAN, is vice president of operations at Accordant Health Services, a disease management organization based in Greensboro, North Carolina. She has consulted internationally and written numerous publications on leadership in health care. The Emotionally Intelligent Nurse Leader offers nurse managers, health care leaders, and emerging leaders a useful guide for identifying, using, and regulating their emotions (emotional intelligence). As the author clearly demonstrates, harnessing the power of emotional intelligence can transform the work environment and the nursing profession as a whole.

This important resource combines a strong theoretical base with illustrative case examples and practical insights. Every day, nurse leaders must resolve conflict, form alliances, and coach others in a complicated health care environment. Each chapter in this book is designed to help these professionals identify, understand, and hone the skills of emotional intelligence--skills that will bolster the nurse professional’s ability to lead effectively.

The Emotionally Intelligent Nurse Leader explores how to invent an emotionally sensitive workplace culture, upend the hierarchy--making leaders more responsive and line employees more responsible--and visualize and create an emotionally intelligent workplace.

“Nurse leaders with emotional intelligence are in high demand in today’s environment. Mae Taylor Moss has drawn from her wide experience to create this exceptional resource for understanding the concepts and practical application of emotional intelligence for nurses who want to succeed in their challenging roles.”
--Marjorie Beyers, RN, PhD, FAAN, former executive director, American Organization of Nurse Executives

“Mae Taylor Moss brings together her firsthand knowledge of the nursing profession and her considerable knowledge of emotional intelligence. The result is a book that conveys both scientific scholarship and practical wisdom for present and future nurse leaders.”
--John D. Mayer, professor of psychology, University of New Hampshire ¾Peter Salovey, Chris Argyris Professor of Psychology; dean, Graduate School of Arts and Science, Yale University