The 60-Minute Active Training Series: How to Bring Out the Better Side of Difficult People, Participant's Workbook

Faced with people we don’t like or don’t understand, most of us tend to write them off, or worse still, vent about them to others. How to Bring Out the Better Side of Difficult People, Participants Workbook from the popular 60-Minute Active Training Series offers you an effective, yet brief training session that teaches you how to approach difficult people in productive ways. Specifically, you will be learn how to

• Draw out people rather than closing them down
• Overcome your barriers to understanding others
• Look beyond the surface to learn what make people “tick”
• Take a novel approach when a relationship feels stuck

About This Brief Training Session 1

The Challengers 2

Self-Assessment 3

My Challengers 4

Five Ways to Get Curious 5

A New Approach 6

Working the 3 C’s 7

Try It: Experiments in Change 8

Participant Recap 9

Reading 10

THE AUTHORS

MEL SILBERMAN is president of Active Training in Princeton, New Jersey, a consulting firm that provides courses on active training techniques, interpersonal intelligence, and team facilitation. He is the author or coauthor of the best-selling books, Active Training, 101 Ways to Make Training Active, and PeopleSmart.

FREDA HANSBURG is vice president of Active Training and coauthor of PeopleSmart.

The 60-Minute ACTIVE TRAINING Series

How to Bring Out the Better Side of Difficult People

PARTICIPANT'S WORKBOOK

Faced with people we don't like or don't understand, most of us tend to write them off, or worse still, vent about them to others. How to Bring Out the Better Side of Difficult People, Participant's Workbook from the popular 60-Minute Active Training Series offers you an effective, yet brief training session that teaches you how to approach difficult people in productive ways. Specifically, you will be learn how to

• Draw out people rather than closing them down
• Overcome your barriers to understanding others
• Look beyond the surface to learn what makes people "tick"
• Take a novel approach when a relationship feels stuck

The 60-Minute Active Training Series offers targeted learning solutions designed around the Active Training method pioneered by Mel Silberman. Each title in the series focuses on a core interpersonal or team-related skill and can be facilitated in the workplace, or as part of a formal training program.

Active Training is one of the most significant learning methods to emerge in the last thirty years. The effectiveness of the method is due in large part to the connections made between learning and participant's own, personal experience. It's an approach that enhances learning transfer by motivating participants to immediately apply what they learn back in the workplace.

"In less time than it takes to go out to lunch, participants gain valuable knowledge, master practical techniques, and acquire skills immediately applicable to personal or professional situations. Practical, participative, producing results— what more could any trainer or performance-improvement technologist want?"
—Elaine Biech, author, Training for Dummies

COLLECT ALL THE BOOKS IN The 60-Minute Active Training Series FOR YOUR PROFESSIONAL LIBRARY

How to Encourage Constructive Feedback from Others, Leader's Guide and Participant's Workbook
How to Contribute to Your Team's Success, Leader's Guide and Participant's Workbook
How to Resolve Conflict Effectively, Leader's Guide and Participant's Workbook
How to Speak Up Without Putting Others Down, Leader's Guide and Participant's Workbook "In less time than it takes to go out to lunch, participants gain valuable knowledge, master practical techniques, and acquire skills immediately applicable to personal or professional situations. Practical, participative, producing results—what more could any trainer or performance-improvement technologist want?"
--Elaine Biech, author, Training for Dummies