Team Building for Diverse Work Groups

Create high performance and diverse teams. Introduction 1

Why Read This Guidebook?

Who Should Read This Guidebook?

When And How To Use It

The Impact Of Diversity On Teams 7

What Is Diversity?

Types Of Teams

Cultural Differences And The Types Of Teams

Identifying Barriers To Team Effectiveness

Overcoming Barriers

A Model For A High Performance Diverse Team 21

Four Key Factors

Build Diversity Awareness

Understand Diversity Issues Within The Team

Develop Interpersonal Skill That Make A Difference

Reinforce The Team Norms

Chester Cylinder Case

Build Diversity Awareness 31

Self Assessment

Team Analysis

Diversity Issues Within The Team 43

Understand Differences In Others

Team Development Model

Values

Perceptions

Expectations

Develop Skills That Make A Difference 57

Communication---Attentive Listening And Responding

Checking Assumptions

Conflict Resolution

Reinforce The Team Norms 75

Establish Ground Rules

Practice What You Preach

Summary 87

Appendix: Reproducible Forms And Worksheets 91

Selma G. Myers is the author of Team Building for Diverse Work Groups, published by Wiley.